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Exin ITSM20FB Exam - Topic 5 Question 57 Discussion

Why is it important that the Service Desk attempts to link an Incident to a Known Error?
B) because this means the incident can be resolved more quickly
A) because this is part of the IT Service Management model
C) because this allows incidents to be better tracked
D) because otherwise Problem Management cannot work

Exin ITSM20FB Exam - Topic 5 Question 57 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 57
Topic #: 5
[All ITSM20FB Questions]

Why is it important that the Service Desk attempts to link an Incident to a Known Error?

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Suggested Answer: B

by Ailene at Aug 18, 2026, 08:56 PM

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