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Exin ITSM20FB Exam - Topic 5 Question 57 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 57
Topic #: 5

[All ITSM20FB Questions]

Why is it important that the Service Desk attempts to link an Incident to a Known Error?

Abecause this is part of the IT Service Management model

Bbecause this means the incident can be resolved more quickly

Cbecause this allows incidents to be better tracked

Dbecause otherwise Problem Management cannot work

Show Suggested Answer

Suggested Answer: B

by Ailene at Aug 18, 2026, 08:56 PM

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Alline

4 days ago

Makes sense, but how often do we actually link them?

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Eleni

9 days ago

Definitely part of ITSM, can't overlook that!

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Fausto

14 days ago

Wait, I thought Problem Management was separate?

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Devora

20 days ago

Totally agree, linking helps track issues better.

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Johna

25 days ago

It's crucial for faster resolutions!

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Cherry

30 days ago

I think if we don't link incidents to Known Errors, it could mess up the Problem Management process, so D might be the right answer.

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Brigette

1 month ago

I feel like this is part of the IT Service Management model, but I can't recall all the details about how it fits in.

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Ben

1 month ago

I remember a practice question that emphasized the importance of tracking incidents, so maybe option C is also relevant here.

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Shayne

2 months ago

I think linking an Incident to a Known Error helps in resolving it faster, but I'm not entirely sure if that's the main reason.

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