MENU
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
Suggested Answer: C
Get Premium ITSM20FB Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
12 comments · newest first
JO
Joesph
12 months ago
I’m surprised this isn’t more commonly known in the field.
RO
Rolf
12 months ago
Totally agree, proactive management helps prevent future issues!
DO
Douglass
12 months ago
Wait, is Problem Control really the right answer here?
CA
Carin
1 year ago
I think it's definitely about identifying root causes.
HE
Hermila
1 year ago
Proactive Problem Management is key for trend analysis!
MA
Martina
1 year ago
I’m leaning towards Proactive Problem Management too, as it seems to fit the description of using historical data to identify trends.
CY
Cyril
1 year ago
I practiced a question similar to this, and I think it was about Error Control, but that seems more about managing errors than analyzing data.
KA
Kanisha
1 year ago
I remember something about root causes being important, but I feel like that’s more about solving existing problems rather than analyzing trends.
FR
Franchesca
1 year ago
I think this might relate to Proactive Problem Management since it focuses on analyzing data to prevent future issues, but I'm not entirely sure.
VE
Venita
1 year ago
This looks like a straightforward VMware virtualization question. I'm pretty confident I can handle this one.
CA
Catherin
1 year ago
This seems straightforward - the prompt says the parentheses are automatically highlighted, so I'm guessing the answer is "Yes" since that indicates the presence of complimenting parentheses.
AG
Agustin
1 year ago
The key here is understanding what the "claims reserve" is for. I'm going to review that concept and then choose my answer.