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Exin ITSM20FB Exam - Topic 4 Question 43 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 43
Topic #: 4
[All ITSM20FB Questions]

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?

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Suggested Answer: C

by Graciela at May 06, 2022, 10:58 AM

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Joesph
4 months ago
I’m surprised this isn’t more commonly known in the field.
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Rolf
4 months ago
Totally agree, proactive management helps prevent future issues!
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Douglass
5 months ago
Wait, is Problem Control really the right answer here?
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Carin
5 months ago
I think it's definitely about identifying root causes.
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Hermila
5 months ago
Proactive Problem Management is key for trend analysis!
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Martina
5 months ago
I’m leaning towards Proactive Problem Management too, as it seems to fit the description of using historical data to identify trends.
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Cyril
5 months ago
I practiced a question similar to this, and I think it was about Error Control, but that seems more about managing errors than analyzing data.
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Kanisha
5 months ago
I remember something about root causes being important, but I feel like that’s more about solving existing problems rather than analyzing trends.
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Franchesca
5 months ago
I think this might relate to Proactive Problem Management since it focuses on analyzing data to prevent future issues, but I'm not entirely sure.
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Venita
5 months ago
This looks like a straightforward VMware virtualization question. I'm pretty confident I can handle this one.
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Catherin
5 months ago
This seems straightforward - the prompt says the parentheses are automatically highlighted, so I'm guessing the answer is "Yes" since that indicates the presence of complimenting parentheses.
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Agustin
5 months ago
The key here is understanding what the "claims reserve" is for. I'm going to review that concept and then choose my answer.
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