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Exin ITSM20FB Exam - Topic 4 Question 43 Discussion

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
C) Proactive Problem Management
A) Error Control
B) Identification of root causes
D) Problem Control

Exin ITSM20FB Exam - Topic 4 Question 43 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 43
Topic #: 4
[All ITSM20FB Questions]

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?

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Suggested Answer: C

by Graciela at May 06, 2022, 10:58 AM

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Joesph
10 months ago
I’m surprised this isn’t more commonly known in the field.
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Rolf
10 months ago
Totally agree, proactive management helps prevent future issues!
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Douglass
10 months ago
Wait, is Problem Control really the right answer here?
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Carin
11 months ago
I think it's definitely about identifying root causes.
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Hermila
11 months ago
Proactive Problem Management is key for trend analysis!
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Martina
11 months ago
I’m leaning towards Proactive Problem Management too, as it seems to fit the description of using historical data to identify trends.
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Cyril
11 months ago
I practiced a question similar to this, and I think it was about Error Control, but that seems more about managing errors than analyzing data.
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Kanisha
11 months ago
I remember something about root causes being important, but I feel like that’s more about solving existing problems rather than analyzing trends.
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Franchesca
11 months ago
I think this might relate to Proactive Problem Management since it focuses on analyzing data to prevent future issues, but I'm not entirely sure.
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Venita
11 months ago
This looks like a straightforward VMware virtualization question. I'm pretty confident I can handle this one.
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Catherin
11 months ago
This seems straightforward - the prompt says the parentheses are automatically highlighted, so I'm guessing the answer is "Yes" since that indicates the presence of complimenting parentheses.
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Agustin
11 months ago
The key here is understanding what the "claims reserve" is for. I'm going to review that concept and then choose my answer.
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