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Exin ITSM20FB Exam - Topic 4 Question 29 Discussion

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
C) Service Desk
A) Availability Management
B) Incident Management
D) Service Level Management

Exin ITSM20FB Exam - Topic 4 Question 29 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 29
Topic #: 4
[All ITSM20FB Questions]

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

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Suggested Answer: C

by Ciara at May 09, 2022, 09:49 PM

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Floyd
9 months ago
Availability Management is more about uptime, not support.
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Rikki
10 months ago
Wait, is it really the Service Desk? I thought it was something else!
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Rosalind
10 months ago
Service Level Management doesn't handle daily support.
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Merri
10 months ago
I thought it was Incident Management?
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Kip
10 months ago
It's definitely the Service Desk!
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Denae
10 months ago
Service Level Management seems more about agreements than direct support, so I’m leaning towards Service Desk too.
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Eliseo
10 months ago
Availability Management sounds familiar, but I can't recall it being directly related to daily support.
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Celeste
11 months ago
I remember practicing a question about Incident Management, but I don't think that's the right choice here.
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Mitsue
11 months ago
I think the answer might be Service Desk, but I'm not entirely sure. It feels like the first point of contact for users.
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Janae
11 months ago
Okay, I remember learning about this in class. I believe the two correct options are memory and a CPU.
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Shaniqua
11 months ago
I'm a bit confused by the wording of the options. I'll need to re-read them a few times to make sure I understand the differences between the standards before selecting an answer.
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Desire
11 months ago
Okay, the key here is that the iRule needs to create persistence records based on a JSESSIONID cookie. That narrows it down a bit.
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Josephine
11 months ago
I'm not entirely sure about this one. Wasn't there something about the limitations of component families?
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Adolph
11 months ago
I remember studying interest rate caps and floors, but I'm unclear about how to calculate the payoff for the collar option method that Lois suggested.
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Raylene
11 months ago
Hmm, this looks like a tricky one. I think I'll need to really focus on understanding the service composition architecture and how to apply the right design patterns to ensure all database updates are either completed successfully or not at all.
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Xuan
11 months ago
I seem to recall a question about scheduling in the exam prep. It was highlighted that all servers must be set up to handle schedules correctly, but I can't quite remember the details.
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