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Exin ITSM20FB Exam - Topic 3 Question 35 Discussion

What is the best definition of "Quality system"?
C) organizational structure related to responsibilities, procedures and resources for implementing quality management
A) ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
B) mandatory Quality management practices followed by everyone in the service provider organizations
D) set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

Exin ITSM20FB Exam - Topic 3 Question 35 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 35
Topic #: 3
[All ITSM20FB Questions]

What is the best definition of "Quality system"?

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Suggested Answer: C

by Lilli at May 05, 2022, 08:14 PM

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Lawrence
10 months ago
I’m surprised no one picked A, it seems important for consistency!
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Lezlie
10 months ago
A sounds too focused on IT infrastructure, not the whole quality picture.
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Herminia
10 months ago
Wait, are we sure about B being mandatory for everyone?
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Marti
11 months ago
Definitely agree with D, it’s all about meeting customer expectations.
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Merilyn
11 months ago
I think option C really nails it!
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Latosha
11 months ago
I feel like option D sounds familiar, especially since it mentions customer expectations, but I'm not confident if that's the best definition.
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Lura
11 months ago
I'm not entirely sure, but I remember something about quality management practices being mandatory, which makes me think option B could be right.
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Jamal
11 months ago
I think a quality system is more about the organizational structure and responsibilities, so I might lean towards option C.
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Verlene
11 months ago
I practiced a similar question, and I remember that a quality system involves procedures and measures, so I might go with option D as well.
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Boris
11 months ago
This one seems pretty straightforward. The question is asking whether National Quality Awards are intended to foster continuous improvement activities, so I'll go with True.
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Keneth
11 months ago
This looks like a straightforward question about VMware tools. I'm pretty confident I know the answer, but I'll quickly review the options to double-check.
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Stephanie
11 months ago
Hmm, I'm a bit unsure about this one. I'll need to think through the scenario and the version management process in Power Apps to make sure I understand it fully.
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