Discuss Exin ITSM20FB Exam Topic 3 Question 35

What is the best definition of "Quality system"?

Aability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

Bmandatory Quality management practices followed by everyone in the service provider organizations

Corganizational structure related to responsibilities, procedures and resources for implementing quality management

Dset of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

Suggested Answer: C

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12 comments · newest first

Lawrence 12 months ago

I’m surprised no one picked A, it seems important for consistency!

Lezlie 12 months ago

A sounds too focused on IT infrastructure, not the whole quality picture.

Herminia 12 months ago

Wait, are we sure about B being mandatory for everyone?

Marti 1 year ago

Definitely agree with D, it’s all about meeting customer expectations.

Merilyn 1 year ago

I think option C really nails it!

Latosha 1 year ago

I feel like option D sounds familiar, especially since it mentions customer expectations, but I'm not confident if that's the best definition.

Lura 1 year ago

I'm not entirely sure, but I remember something about quality management practices being mandatory, which makes me think option B could be right.

Jamal 1 year ago

I think a quality system is more about the organizational structure and responsibilities, so I might lean towards option C.

Verlene 1 year ago

I practiced a similar question, and I remember that a quality system involves procedures and measures, so I might go with option D as well.

Boris 1 year ago

This one seems pretty straightforward. The question is asking whether National Quality Awards are intended to foster continuous improvement activities, so I'll go with True.

Keneth 1 year ago

This looks like a straightforward question about VMware tools. I'm pretty confident I know the answer, but I'll quickly review the options to double-check.

Stephanie 1 year ago

Hmm, I'm a bit unsure about this one. I'll need to think through the scenario and the version management process in Power Apps to make sure I understand it fully.

Exin ITSM20FB Exam - Topic 3 Question 35 Discussion