Exin ITSM20FB Exam - Topic 3 Question 35 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 35
Topic #: 3

What is the best definition of "Quality system"?

Aability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently

Bmandatory Quality management practices followed by everyone in the service provider organizations

Corganizational structure related to responsibilities, procedures and resources for implementing quality management

Dset of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements

Show Suggested Answer

Suggested Answer: C

by Lilli at May 05, 2022, 08:14 PM

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Lawrence

6 months ago

I’m surprised no one picked A, it seems important for consistency!

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Lezlie

6 months ago

A sounds too focused on IT infrastructure, not the whole quality picture.

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Herminia

6 months ago

Wait, are we sure about B being mandatory for everyone?

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Marti

6 months ago

Definitely agree with D, it’s all about meeting customer expectations.

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Merilyn

7 months ago

I think option C really nails it!

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Latosha

7 months ago

I feel like option D sounds familiar, especially since it mentions customer expectations, but I'm not confident if that's the best definition.

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Lura

7 months ago

I'm not entirely sure, but I remember something about quality management practices being mandatory, which makes me think option B could be right.

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Jamal

7 months ago

I think a quality system is more about the organizational structure and responsibilities, so I might lean towards option C.

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Verlene

7 months ago

I practiced a similar question, and I remember that a quality system involves procedures and measures, so I might go with option D as well.

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Boris

7 months ago

This one seems pretty straightforward. The question is asking whether National Quality Awards are intended to foster continuous improvement activities, so I'll go with True.

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Keneth

7 months ago

This looks like a straightforward question about VMware tools. I'm pretty confident I know the answer, but I'll quickly review the options to double-check.

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Stephanie

7 months ago

Hmm, I'm a bit unsure about this one. I'll need to think through the scenario and the version management process in Power Apps to make sure I understand it fully.

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