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Exin ITSM20FB Exam - Topic 2 Question 55 Discussion

Who or what should always be informed in case a release is rejected, delayed or cancelled?
B) Change management
D) The senior management representative
A) Business relationship management
C) Incident management

Exin ITSM20FB Exam - Topic 2 Question 55 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 55
Topic #: 2
[All ITSM20FB Questions]

Who or what should always be informed in case a release is rejected, delayed or cancelled?

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Suggested Answer: B

by Louvenia at Jan 22, 2026, 05:30 PM

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Margot
7 days ago
Agreed! Communication is key to avoid confusion later.
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Kiley
12 days ago
What about the development team? They should be in the loop!
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Erick
17 days ago
Definitely the stakeholders need to know too.
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Candida
22 days ago
I think the project manager should always be informed.
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Mitsue
2 months ago
I’m surprised this isn’t a standard procedure already!
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Meaghan
2 months ago
Definitely the QA team, they’ll want to adjust their schedules.
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Kirk
3 months ago
Wait, why would we tell the marketing team? They don’t need to know.
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Shaun
3 months ago
Totally agree, stakeholders should also be in the loop!
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Lucina
3 months ago
The development team needs to be informed first.
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Pearlene
3 months ago
Don't forget to inform the marketing team, they need to update their social media posts.
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Barbra
3 months ago
Haha, the IT support team should be informed so they can start planning their coffee breaks!
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Louann
3 months ago
The development team needs to be in the loop so they can adjust their plans accordingly.
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Jillian
4 months ago
The client should be the first to know about any changes to the release schedule.
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Alana
4 months ago
The project manager should always be informed in case of a release rejection, delay, or cancellation.
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Jeanice
4 months ago
I guess the development team should be informed too, right? It seems like they need to know if their work is affected.
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Emilio
4 months ago
I feel like the communication plan we studied mentioned notifying the customer support team as well, but I can't recall the exact details.
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Viki
5 months ago
I remember a practice question about this! I think the QA team should also be informed if a release is delayed or cancelled.
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Ty
5 months ago
I think we need to inform the project manager and the stakeholders, but I'm not sure if there are others we should notify too.
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Golda
5 months ago
I've seen questions like this before. The key is to think comprehensively about who needs to be in the loop when there are changes to a product release. Shouldn't be too hard to come up with a solid answer.
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Giuseppe
5 months ago
I think the key is to identify all the relevant parties - the client, the internal team, maybe even regulatory bodies depending on the product. Gotta cover all the bases.
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Roxane
6 months ago
I'm a little unsure about this one. I feel like there could be other people or groups that should be informed, but I'm not totally sure who they would be.
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Lyndia
6 months ago
Okay, let's see. I'm guessing the client or customer would need to know if a release gets rejected or delayed. Probably the development team too.
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Karon
6 months ago
Hmm, this seems like a tricky one. I'd want to think through the different stakeholders who might need to be informed in that situation.
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Lavonne
2 days ago
Definitely the project manager should be informed.
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