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Exin ITSM20FB Exam - Topic 2 Question 52 Discussion

Posted by Teddy on Jun 22, 2022 at 12:08 PM

What is a parameter for measuring progress relative to key objectives in an organization?

Suggested Answer: C

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11 comments · newest first
AY
Ayesha 11 months ago
I disagree, Service Improvement Program (SIP) has its merits too!
AR
Art 12 months ago
Surprised that people overlook KPI, it’s so crucial!
SH
Sheridan 12 months ago
Critical Success Factor (CSF) sounds familiar, but not sure it's the best fit.
AS
Ashley 12 months ago
I thought it was Balanced Scorecard (BCS).
DO
Donette 1 year ago
Definitely Key Performance Indicator (KPI) is the right answer!
GR
Gracia 1 year ago
I’m leaning towards KPI as well, but I wonder if Service Improvement Program could be relevant in some contexts.
AL
Aliza 1 year ago
Critical Success Factor sounds familiar too, but I can't recall how it specifically relates to measuring progress.
VA
Vanna 1 year ago
I think the answer might be Key Performance Indicator (KPI), but I'm not entirely sure.
VI
Vilma 1 year ago
I remember practicing a question about Balanced Scorecard before, but I feel like KPI fits better for measuring progress.
LI
Linsey 1 year ago
Hmm, I'm not totally sure about this one. The different screw heads could be a visual factory technique, but it also seems like a poka-yoke to prevent defects. I'll have to think it through carefully.
LA
Laine 1 year ago
I'm pretty confident that the answer is A. The question specifically states we want the execution to be in the development environment, and option A is the only one that allows for that.
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