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Exin ITSM20FB Exam - Topic 2 Question 52 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 52
Topic #: 2
[All ITSM20FB Questions]

What is a parameter for measuring progress relative to key objectives in an organization?

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Suggested Answer: C

by Teddy at Jun 22, 2022, 12:08 PM

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Ayesha
5 months ago
I disagree, Service Improvement Program (SIP) has its merits too!
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Art
5 months ago
Surprised that people overlook KPI, it’s so crucial!
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Sheridan
5 months ago
Critical Success Factor (CSF) sounds familiar, but not sure it's the best fit.
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Ashley
5 months ago
I thought it was Balanced Scorecard (BCS).
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Donette
5 months ago
Definitely Key Performance Indicator (KPI) is the right answer!
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Gracia
6 months ago
I’m leaning towards KPI as well, but I wonder if Service Improvement Program could be relevant in some contexts.
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Aliza
6 months ago
Critical Success Factor sounds familiar too, but I can't recall how it specifically relates to measuring progress.
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Vanna
6 months ago
I think the answer might be Key Performance Indicator (KPI), but I'm not entirely sure.
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Vilma
6 months ago
I remember practicing a question about Balanced Scorecard before, but I feel like KPI fits better for measuring progress.
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Linsey
6 months ago
Hmm, I'm not totally sure about this one. The different screw heads could be a visual factory technique, but it also seems like a poka-yoke to prevent defects. I'll have to think it through carefully.
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Laine
6 months ago
I'm pretty confident that the answer is A. The question specifically states we want the execution to be in the development environment, and option A is the only one that allows for that.
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