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Exin ITSM20FB Exam - Topic 2 Question 52 Discussion

What is a parameter for measuring progress relative to key objectives in an organization?
C) Key Performance Indicator (KPI)
A) Balanced Scorecard (BCS)
B) Critical Success Factor (CSF)
D) Service Improvement Program (SIP)

Exin ITSM20FB Exam - Topic 2 Question 52 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 52
Topic #: 2
[All ITSM20FB Questions]

What is a parameter for measuring progress relative to key objectives in an organization?

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Suggested Answer: C

by Teddy at Jun 22, 2022, 12:08 PM

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Ayesha
10 months ago
I disagree, Service Improvement Program (SIP) has its merits too!
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Art
10 months ago
Surprised that people overlook KPI, it’s so crucial!
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Sheridan
10 months ago
Critical Success Factor (CSF) sounds familiar, but not sure it's the best fit.
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Ashley
10 months ago
I thought it was Balanced Scorecard (BCS).
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Donette
11 months ago
Definitely Key Performance Indicator (KPI) is the right answer!
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Gracia
11 months ago
I’m leaning towards KPI as well, but I wonder if Service Improvement Program could be relevant in some contexts.
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Aliza
11 months ago
Critical Success Factor sounds familiar too, but I can't recall how it specifically relates to measuring progress.
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Vanna
11 months ago
I think the answer might be Key Performance Indicator (KPI), but I'm not entirely sure.
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Vilma
11 months ago
I remember practicing a question about Balanced Scorecard before, but I feel like KPI fits better for measuring progress.
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Linsey
11 months ago
Hmm, I'm not totally sure about this one. The different screw heads could be a visual factory technique, but it also seems like a poka-yoke to prevent defects. I'll have to think it through carefully.
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Laine
11 months ago
I'm pretty confident that the answer is A. The question specifically states we want the execution to be in the development environment, and option A is the only one that allows for that.
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