Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20FB Exam - Topic 2 Question 45 Discussion

What data is recorded when an incident is reported to the Service Desk?
A) the name of the person reporting the Incident
B) the name of the person handling the Problem
C) the name of the person who approves the Request for Change (RFC)
D) the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Exin ITSM20FB Exam - Topic 2 Question 45 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 45
Topic #: 2
[All ITSM20FB Questions]

What data is recorded when an incident is reported to the Service Desk?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Alecia at May 06, 2022, 11:32 PM

Limited Time Offer

25%

Off

Get Premium ITSM20FB Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Kyoko
9 months ago
I’m surprised they don’t track who can implement changes in the CMDB!
upvoted 0 times
...
Carolynn
9 months ago
Yeah, I agree with Alease, that’s standard practice.
upvoted 0 times
...
Jaclyn
9 months ago
Wait, do they really record who approves the RFC? That seems odd.
upvoted 0 times
...
Devora
9 months ago
I think it’s more about the person handling the Problem, right?
upvoted 0 times
...
Alease
9 months ago
Definitely the name of the person reporting the Incident.
upvoted 0 times
...
Julianna
9 months ago
I don't think we need to record names of those who approve changes for incidents. That seems more related to change management, not incident reporting.
upvoted 0 times
...
Fletcher
9 months ago
I remember something about recording details for requests, but I can't recall if it was specifically for incidents or changes. This is tricky!
upvoted 0 times
...
Lucy
9 months ago
I'm not entirely sure, but I feel like the person handling the problem might be relevant too. We discussed something similar in our last practice session.
upvoted 0 times
...
Gene
9 months ago
I think we definitely record the name of the person reporting the incident, right? That seems like a basic requirement.
upvoted 0 times
...
Peter
10 months ago
Okay, let's see. I think the key here is that the CCRZ framework has its own set of controls and functionality that may not play nicely with standard Visualforce components. I'll need to review the documentation on that.
upvoted 0 times
...
Erasmo
10 months ago
This seems straightforward enough. I'll just need to compare the parameter estimates and p-values for the significant variables to determine which one has the greatest and least relative importance.
upvoted 0 times
...
Mayra
10 months ago
My gut says direct account access without detection (option D) sounds like the most dangerous scenario for potential money laundering.
upvoted 0 times
...
Magnolia
10 months ago
I'm leaning towards the secure firewall-traversal and the collaboration access; those seem to fit the use case for hybrid work environments pretty well.
upvoted 0 times
...
Eden
10 months ago
Hmm, I'm a bit confused on this one. I know TLS is about secure communication, but I'm not sure if the default is "preferred-verify" or "required". I'll have to think this through carefully.
upvoted 0 times
...

Save Cancel