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Exin ITSM20FB Exam - Topic 2 Question 45 Discussion

What data is recorded when an incident is reported to the Service Desk?
A) the name of the person reporting the Incident
B) the name of the person handling the Problem
C) the name of the person who approves the Request for Change (RFC)
D) the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Exin ITSM20FB Exam - Topic 2 Question 45 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 45
Topic #: 2
[All ITSM20FB Questions]

What data is recorded when an incident is reported to the Service Desk?

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Suggested Answer: A

by Alecia at May 06, 2022, 11:32 PM

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Kyoko
10 months ago
I’m surprised they don’t track who can implement changes in the CMDB!
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Carolynn
10 months ago
Yeah, I agree with Alease, that’s standard practice.
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Jaclyn
10 months ago
Wait, do they really record who approves the RFC? That seems odd.
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Devora
11 months ago
I think it’s more about the person handling the Problem, right?
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Alease
11 months ago
Definitely the name of the person reporting the Incident.
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Julianna
11 months ago
I don't think we need to record names of those who approve changes for incidents. That seems more related to change management, not incident reporting.
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Fletcher
11 months ago
I remember something about recording details for requests, but I can't recall if it was specifically for incidents or changes. This is tricky!
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Lucy
11 months ago
I'm not entirely sure, but I feel like the person handling the problem might be relevant too. We discussed something similar in our last practice session.
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Gene
11 months ago
I think we definitely record the name of the person reporting the incident, right? That seems like a basic requirement.
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Peter
11 months ago
Okay, let's see. I think the key here is that the CCRZ framework has its own set of controls and functionality that may not play nicely with standard Visualforce components. I'll need to review the documentation on that.
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Erasmo
11 months ago
This seems straightforward enough. I'll just need to compare the parameter estimates and p-values for the significant variables to determine which one has the greatest and least relative importance.
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Mayra
11 months ago
My gut says direct account access without detection (option D) sounds like the most dangerous scenario for potential money laundering.
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Magnolia
11 months ago
I'm leaning towards the secure firewall-traversal and the collaboration access; those seem to fit the use case for hybrid work environments pretty well.
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Eden
11 months ago
Hmm, I'm a bit confused on this one. I know TLS is about secure communication, but I'm not sure if the default is "preferred-verify" or "required". I'll have to think this through carefully.
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