MENU
What data is recorded when an incident is reported to the Service Desk?
Suggested Answer: A
Get Premium ITSM20FB Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
14 comments · newest first
KY
Kyoko
12 months ago
I’m surprised they don’t track who can implement changes in the CMDB!
CA
Carolynn
12 months ago
Yeah, I agree with Alease, that’s standard practice.
JA
Jaclyn
12 months ago
Wait, do they really record who approves the RFC? That seems odd.
DE
Devora
1 year ago
I think it’s more about the person handling the Problem, right?
AL
Alease
1 year ago
Definitely the name of the person reporting the Incident.
JU
Julianna
1 year ago
I don't think we need to record names of those who approve changes for incidents. That seems more related to change management, not incident reporting.
FL
Fletcher
1 year ago
I remember something about recording details for requests, but I can't recall if it was specifically for incidents or changes. This is tricky!
LU
Lucy
1 year ago
I'm not entirely sure, but I feel like the person handling the problem might be relevant too. We discussed something similar in our last practice session.
GE
Gene
1 year ago
I think we definitely record the name of the person reporting the incident, right? That seems like a basic requirement.
PE
Peter
1 year ago
Okay, let's see. I think the key here is that the CCRZ framework has its own set of controls and functionality that may not play nicely with standard Visualforce components. I'll need to review the documentation on that.
ER
Erasmo
1 year ago
This seems straightforward enough. I'll just need to compare the parameter estimates and p-values for the significant variables to determine which one has the greatest and least relative importance.
MA
Mayra
1 year ago
My gut says direct account access without detection (option D) sounds like the most dangerous scenario for potential money laundering.
MA
Magnolia
1 year ago
I'm leaning towards the secure firewall-traversal and the collaboration access; those seem to fit the use case for hybrid work environments pretty well.
ED
Eden
1 year ago
Hmm, I'm a bit confused on this one. I know TLS is about secure communication, but I'm not sure if the default is "preferred-verify" or "required". I'll have to think this through carefully.