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Exin ITSM20FB Exam - Topic 2 Question 30 Discussion

What is the definition of IT Service Management?
D) Specialized organizational capabilities providing value to customers
A) An organization supping services to one or more customers
B) Best practice guidance for operating services
C) Requirements for delivering service based upon best practices

Exin ITSM20FB Exam - Topic 2 Question 30 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 30
Topic #: 2
[All ITSM20FB Questions]

What is the definition of IT Service Management?

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Suggested Answer: D

by Cammy at May 04, 2022, 07:07 PM

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Tijuana
10 months ago
Not sure if I buy that definition, sounds too vague.
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Anabel
11 months ago
Definitely agree with D, it's all about specialized capabilities!
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Pansy
11 months ago
Wait, isn't it just about managing IT services?
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Beckie
11 months ago
I think it's more about best practices for operations.
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Raul
11 months ago
ITSM is all about delivering value to customers!
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Alease
11 months ago
I keep second-guessing myself, but I think it might be option C since it mentions requirements and best practices, which seems relevant.
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Dick
11 months ago
I feel like I saw a question similar to this in practice, and it was about organizational capabilities, which makes me lean towards D as well.
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Pamella
11 months ago
I remember something about best practices in ITSM, so option B sounds familiar, but I could be mixing it up with another topic.
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Shoshana
11 months ago
I think IT Service Management is about delivering value to customers, so maybe option D? But I'm not entirely sure.
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Brendan
12 months ago
Okay, I think I've got this. The key is to remove the line that explicitly enables the automatic installation process. Let me double-check the options.
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Ettie
12 months ago
I feel pretty confident about this one. A structured induction process is all about getting new staff up to speed efficiently, so I think the best answer is option A - reduced time to get new staff working effectively. The other options are good, but this is the core benefit.
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Tabetha
12 months ago
I've done something like this before. I think the best approach is to connect the printer over TCP/IP and then share it with the HomeGroup.
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Devorah
12 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.
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