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Exin ITSM20FB Exam - Topic 2 Question 30 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 30
Topic #: 2
[All ITSM20FB Questions]

What is the definition of IT Service Management?

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Suggested Answer: D

by Cammy at May 04, 2022, 07:07 PM

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Tijuana
6 months ago
Not sure if I buy that definition, sounds too vague.
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Anabel
6 months ago
Definitely agree with D, it's all about specialized capabilities!
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Pansy
6 months ago
Wait, isn't it just about managing IT services?
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Beckie
6 months ago
I think it's more about best practices for operations.
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Raul
7 months ago
ITSM is all about delivering value to customers!
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Alease
7 months ago
I keep second-guessing myself, but I think it might be option C since it mentions requirements and best practices, which seems relevant.
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Dick
7 months ago
I feel like I saw a question similar to this in practice, and it was about organizational capabilities, which makes me lean towards D as well.
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Pamella
7 months ago
I remember something about best practices in ITSM, so option B sounds familiar, but I could be mixing it up with another topic.
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Shoshana
7 months ago
I think IT Service Management is about delivering value to customers, so maybe option D? But I'm not entirely sure.
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Brendan
7 months ago
Okay, I think I've got this. The key is to remove the line that explicitly enables the automatic installation process. Let me double-check the options.
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Ettie
7 months ago
I feel pretty confident about this one. A structured induction process is all about getting new staff up to speed efficiently, so I think the best answer is option A - reduced time to get new staff working effectively. The other options are good, but this is the core benefit.
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Tabetha
7 months ago
I've done something like this before. I think the best approach is to connect the printer over TCP/IP and then share it with the HomeGroup.
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Devorah
7 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.
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