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Exin ITSM20FB Exam - Topic 1 Question 37 Discussion

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?
C) Workaround
A) Known Error
B) Problem
D) Request for Change

Exin ITSM20FB Exam - Topic 1 Question 37 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 37
Topic #: 1
[All ITSM20FB Questions]

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

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Suggested Answer: C

by Carma at May 09, 2022, 03:58 AM

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Ben
10 months ago
I can't believe they haven't fixed it yet!
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Fannie
10 months ago
No way, it's a workaround for sure!
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Arleen
10 months ago
Wait, isn't this just a known error?
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Hermila
11 months ago
Agreed, it's a temporary fix until they find the root cause.
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Stephaine
11 months ago
That's definitely a workaround.
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Viola
11 months ago
I was leaning towards "problem" at first, but now I see that it's more about providing a temporary fix, so "workaround" makes sense.
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Cyril
11 months ago
I remember a practice question like this, and I think the advice given is definitely a workaround, as it allows users to continue working.
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Billi
11 months ago
I'm not entirely sure, but it could also be a known error because they are aware of the issue with the new version.
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Elsa
11 months ago
I think this is a workaround since they are suggesting a temporary solution while the issue is being investigated.
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Lettie
11 months ago
This is a good opportunity to demonstrate my understanding of disciplinary policies and procedures. I'll methodically analyze each statement to find the ones that don't align with best practices.
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Rosenda
11 months ago
I'm a little confused by the data structures here. How do I access the book prices to calculate the totals for each customer? I'll need to review the class definitions.
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Wava
11 months ago
This looks like a classic network security question. I'm pretty confident the answer is C - configuring and enabling portsentry. That should help block unauthorized access attempts on those problematic ports.
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