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Exin ITSM20FB Exam - Topic 1 Question 34 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 34
Topic #: 1

[All ITSM20FB Questions]

What is a Configuration Baseline?

AA benchmark of the service provider's capability

BA configuration audit report

CA snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

DThe change requests allocated to a release

Show Suggested Answer

Suggested Answer: C

by Allene at May 07, 2022, 04:31 AM

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Caprice

8 months ago

A benchmark? Nah, that's not it.

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Tatum

8 months ago

Wait, so it's not about change requests? That’s surprising!

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Heidy

8 months ago

Totally agree, it's all about that point in time!

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Ressie

8 months ago

I thought it was just an audit report, but I guess not.

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Devora

9 months ago

It's definitely a snapshot of the state of an IT Service!

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Lenita

9 months ago

I definitely recall something about change requests, but I don't think that's what a Configuration Baseline is. It seems more like a snapshot, right?

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Maddie

9 months ago

I feel like I might confuse it with a configuration audit report. Is that what option B is about?

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Rasheeda

9 months ago

I remember practicing a question about configuration management, and I think it was something like a snapshot in time. So, maybe it's option C?

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Anjelica

9 months ago

I think a Configuration Baseline is related to the state of a system, but I'm not sure if it's just for individual CIs or the whole IT service.

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Kayleigh

10 months ago

Hmm, I'm a bit unsure about this one. I know Pareto charts are used to identify the most significant issues, but I'm not totally clear on the exact order the data should be displayed in.

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Cecilia

10 months ago

I feel like I read that checkpointing is meant to prevent issues, but I also thought there were other security measures involved. Not sure if it's true or false!

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Chantell

10 months ago

I'm pretty confident I know the right answer, but I want to double-check my understanding before submitting.

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Lenna

10 months ago

Hmm, I'm a bit unsure about this one. I know operations control is important, but I'm not totally clear on how it relates to the different options here. I'll have to think it through carefully.

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Mignon

10 months ago

Option A seems like the easiest solution, but I'm not sure if that's the best approach. I think I'll go with option C and really dig into why the customer hasn't enabled the solution. That way I can come up with a solid plan to get them on board before the renewal.

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