Exin Exam ITSM20F.EN Topic 9 Question 73 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 73
Topic #: 9

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

AHow much the service costs compared to other providers of the service

BHow much the service costs divided by an average of evaluation scores

CHow well the service meets customer and user expectations

DThe number of people purchasing that service

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.

by Graciela at Jul 27, 2023, 07:17 AM

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Loren

14 days ago

Haha, I bet the person who wrote this question is just trying to trick us. C is clearly the right answer, but I'm sure some people will still overthink it.

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Leah

3 days ago

A) How much the service costs compared to other providers of the service

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Leanora

19 days ago

C is the obvious choice here. Any service that doesn't meet the needs of its users is not a quality service, no matter how cheap or popular it is.

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Matthew

26 days ago

Hmm, I was thinking B at first, but C makes more sense. The true measure of quality is in how the service is perceived and experienced by the customers.

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Diane

30 days ago

I'm going with C as well. The quality of a service is not just about the price tag or the popularity, but how it actually performs for the people using it.

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Kasandra

18 hours ago

Definitely, that's what truly matters in the end.

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Franchesca

2 days ago

I agree, it's all about meeting customer and user expectations.

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Camellia

8 days ago

I think C is the best way to assess the quality of a service.

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Donette

1 months ago

Definitely C. The cost of the service or the number of customers doesn't necessarily reflect the quality. It's all about whether the service delivers what it promises.

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Lindsey

19 days ago

I agree, the quality of a service is all about meeting customer expectations.

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Filiberto

1 months ago

I think the correct answer here is C. The quality of a service is best assessed by how well it meets the expectations and needs of the customers and users.

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