Exin ITSM20F.EN Exam - Topic 9 Question 73 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 73
Topic #: 9

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

AHow much the service costs compared to other providers of the service

BHow much the service costs divided by an average of evaluation scores

CHow well the service meets customer and user expectations

DThe number of people purchasing that service

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.

by Graciela at Jul 27, 2023, 07:17 AM

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Marta

5 months ago

Surprised that D is even an option!

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Caitlin

5 months ago

A is important too, but not as much as quality.

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Shantell

5 months ago

Really? I’m not sure that’s the only factor.

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Shawnda

6 months ago

Totally agree, C is the best choice.

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Elise

6 months ago

I think customer expectations are key!

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Selma

6 months ago

I feel like the number of people purchasing a service might indicate its popularity, but it doesn't necessarily reflect quality. I lean towards option C as well.

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Giuseppe

6 months ago

I'm a bit confused about the cost-related options. I feel like price isn't the only factor in assessing service quality, but I can't recall the specifics.

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Evangelina

6 months ago

I remember practicing a question similar to this, and I think customer satisfaction is key, so maybe option C is the right choice.

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Shawna

6 months ago

I think the quality of a service really depends on how well it meets customer expectations, but I'm not entirely sure if that's the best answer here.

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Flo

7 months ago

Hmm, this seems straightforward. I think granting the logging.configWriter role on Cloud IAM is the way to go.

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Helaine

7 months ago

This question seems straightforward, I think I can handle it.

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Margot

7 months ago

I feel like the functions are mostly about cost and safety, so maybe B makes sense, but I'm not entirely confident.

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Loren

11 months ago

Haha, I bet the person who wrote this question is just trying to trick us. C is clearly the right answer, but I'm sure some people will still overthink it.

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Odette

10 months ago

D) The number of people purchasing that service

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Patria

10 months ago

C) How well the service meets customer and user expectations

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Rodney

10 months ago

B) How much the service costs divided by an average of evaluation scores

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Leah

11 months ago

A) How much the service costs compared to other providers of the service

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Leanora

11 months ago

C is the obvious choice here. Any service that doesn't meet the needs of its users is not a quality service, no matter how cheap or popular it is.

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Jerry

10 months ago

C) How well the service meets customer and user expectations

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Tayna

10 months ago

B) How much the service costs divided by an average of evaluation scores

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Marion

10 months ago

A) How much the service costs compared to other providers of the service

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Matthew

11 months ago

Hmm, I was thinking B at first, but C makes more sense. The true measure of quality is in how the service is perceived and experienced by the customers.

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Diane

12 months ago

I'm going with C as well. The quality of a service is not just about the price tag or the popularity, but how it actually performs for the people using it.

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Kasandra

11 months ago

Definitely, that's what truly matters in the end.

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Franchesca

11 months ago

I agree, it's all about meeting customer and user expectations.

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Camellia

11 months ago

I think C is the best way to assess the quality of a service.

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Donette

12 months ago

Definitely C. The cost of the service or the number of customers doesn't necessarily reflect the quality. It's all about whether the service delivers what it promises.

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Nathan

10 months ago

The number of people purchasing the service doesn't always mean it's good quality.

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Nichelle

10 months ago

I think C is the best option to assess the quality of a service.

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Lindsey

11 months ago

I agree, the quality of a service is all about meeting customer expectations.

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Filiberto

12 months ago

I think the correct answer here is C. The quality of a service is best assessed by how well it meets the expectations and needs of the customers and users.

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Irma

1 year ago

But what about the cost of the service? Shouldn't that also be a factor in assessing quality?

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Ahmed

1 year ago

I agree with Daren. Customer satisfaction is key in determining the quality of a service.

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Daren

1 year ago

I think the quality of a service can be assessed by how well it meets customer and user expectations.

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