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Exin ITSM20F.EN Exam - Topic 9 Question 73 Discussion

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
C) How well the service meets customer and user expectations
A) How much the service costs compared to other providers of the service
B) How much the service costs divided by an average of evaluation scores
D) The number of people purchasing that service

Exin ITSM20F.EN Exam - Topic 9 Question 73 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 73
Topic #: 9
[All ITSM20F.EN Questions]

The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

Show Suggested Answer Hide Answer
Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.


by Graciela at Jul 27, 2023, 07:17 AM

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Marta
9 months ago
Surprised that D is even an option!
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Caitlin
10 months ago
A is important too, but not as much as quality.
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Shantell
10 months ago
Really? I’m not sure that’s the only factor.
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Shawnda
10 months ago
Totally agree, C is the best choice.
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Elise
10 months ago
I think customer expectations are key!
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Selma
10 months ago
I feel like the number of people purchasing a service might indicate its popularity, but it doesn't necessarily reflect quality. I lean towards option C as well.
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Giuseppe
11 months ago
I'm a bit confused about the cost-related options. I feel like price isn't the only factor in assessing service quality, but I can't recall the specifics.
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Evangelina
11 months ago
I remember practicing a question similar to this, and I think customer satisfaction is key, so maybe option C is the right choice.
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Shawna
11 months ago
I think the quality of a service really depends on how well it meets customer expectations, but I'm not entirely sure if that's the best answer here.
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Flo
11 months ago
Hmm, this seems straightforward. I think granting the logging.configWriter role on Cloud IAM is the way to go.
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Helaine
11 months ago
This question seems straightforward, I think I can handle it.
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Margot
11 months ago
I feel like the functions are mostly about cost and safety, so maybe B makes sense, but I'm not entirely confident.
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Loren
1 year ago
Haha, I bet the person who wrote this question is just trying to trick us. C is clearly the right answer, but I'm sure some people will still overthink it.
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Odette
1 year ago
D) The number of people purchasing that service
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Patria
1 year ago
C) How well the service meets customer and user expectations
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Rodney
1 year ago
B) How much the service costs divided by an average of evaluation scores
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Leah
1 year ago
A) How much the service costs compared to other providers of the service
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Leanora
1 year ago
C is the obvious choice here. Any service that doesn't meet the needs of its users is not a quality service, no matter how cheap or popular it is.
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Jerry
1 year ago
C) How well the service meets customer and user expectations
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Tayna
1 year ago
B) How much the service costs divided by an average of evaluation scores
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Marion
1 year ago
A) How much the service costs compared to other providers of the service
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Matthew
1 year ago
Hmm, I was thinking B at first, but C makes more sense. The true measure of quality is in how the service is perceived and experienced by the customers.
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Diane
1 year ago
I'm going with C as well. The quality of a service is not just about the price tag or the popularity, but how it actually performs for the people using it.
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Kasandra
1 year ago
Definitely, that's what truly matters in the end.
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Franchesca
1 year ago
I agree, it's all about meeting customer and user expectations.
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Camellia
1 year ago
I think C is the best way to assess the quality of a service.
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Donette
1 year ago
Definitely C. The cost of the service or the number of customers doesn't necessarily reflect the quality. It's all about whether the service delivers what it promises.
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Nathan
1 year ago
The number of people purchasing the service doesn't always mean it's good quality.
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Nichelle
1 year ago
I think C is the best option to assess the quality of a service.
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Lindsey
1 year ago
I agree, the quality of a service is all about meeting customer expectations.
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Filiberto
1 year ago
I think the correct answer here is C. The quality of a service is best assessed by how well it meets the expectations and needs of the customers and users.
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Irma
1 year ago
But what about the cost of the service? Shouldn't that also be a factor in assessing quality?
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Ahmed
1 year ago
I agree with Daren. Customer satisfaction is key in determining the quality of a service.
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Daren
1 year ago
I think the quality of a service can be assessed by how well it meets customer and user expectations.
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