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Exin ITSM20F.EN Exam - Topic 9 Question 51 Discussion

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?
B) As the basis for making management decisions and taking corrective actions
A) As input to financial management in order to determine charges for the service
C) To present a professional image of the company
D) To compare the performance of the Service Desk with service targets

Exin ITSM20F.EN Exam - Topic 9 Question 51 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 51
Topic #: 9
[All ITSM20F.EN Questions]

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?

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Suggested Answer: B

by Rickie at May 09, 2022, 05:06 PM

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Rodrigo
10 months ago
I doubt they actually use these reports effectively.
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Nguyet
10 months ago
Comparing performance with targets is a must!
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Venita
10 months ago
Wait, are they really that important for a professional image?
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Renato
11 months ago
Totally agree, they guide management decisions too.
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Amie
11 months ago
Service reports help in financial management for sure!
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Oliva
11 months ago
I vaguely remember that presenting a professional image is important, but it seems secondary compared to the other options.
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Vincent
11 months ago
I feel like service reports might also be used to compare performance, but I can't recall if that's the main purpose.
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Carey
11 months ago
I think option B sounds right since we discussed how reports help in making decisions and taking corrective actions in class.
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Ayesha
11 months ago
I remember that service reports are crucial for management decisions, but I'm not sure if they also tie into financial management.
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Noel
11 months ago
This question seems straightforward, I think I can handle it.
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Dino
11 months ago
This seems like a straightforward process automation question. I'll carefully review the options and think through the pros and cons of each approach.
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Stephanie
11 months ago
I remember we talked about IT operations being enhanced by the Cisco Data Center, but I'm not sure if that's a direct benefit.
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Elfriede
11 months ago
I remember learning about address sizes in my computer architecture class, but I'm drawing a blank right now. I'll have to eliminate the options that don't seem right and make an educated guess.
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