Exin Exam ITSM20F.EN Topic 9 Question 51 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 51
Topic #: 9

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?

AAs input to financial management in order to determine charges for the service

BAs the basis for making management decisions and taking corrective actions

CTo present a professional image of the company

DTo compare the performance of the Service Desk with service targets

Show Suggested Answer

Suggested Answer: B

by Rickie at May 09, 2022, 05:06 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!