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All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
Suggested Answer: A
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16 comments · newest first
DA
Darci
1 month ago
A makes sense. It’s a complete service lifecycle event.
TA
Tandra
1 month ago
Definitely A. It needs to be documented for clarity.
NE
Nettie
2 months ago
D is crucial for problem management, but not a service change.
MA
Malissa
2 months ago
C is relevant, but it’s about performance, not a service change.
JO
Joye
2 months ago
B is important too, but it’s more about incidents, not changes.
DE
Desmond
2 months ago
Agreed! A shows a definitive end to a service.
ME
Mertie
2 months ago
I think A is the best choice. Formal closure is a clear service change.
JA
Jacqueline
2 months ago
Totally agree, A) needs to be in the records!
CH
Cherilyn
3 months ago
Wait, are we sure D) counts as a service change?
AR
Aron
3 months ago
C) isn't really a service change, right?
RA
Raylene
3 months ago
I think B) should be recorded too.
CA
Carmelina
3 months ago
A) is definitely a service change.
SI
Silvana
3 months ago
I’m leaning towards A as well, but I wonder if an identified Problem could also require a change record? It feels like it might be related.
NA
Nan
3 months ago
I practiced a question similar to this, and I feel like a Service Level Agreement failure could lead to a change, but it might not be a direct service change itself.
DA
Daniel
4 months ago
I'm not entirely sure, but I remember something about major incidents being more about incidents rather than changes. So maybe B isn't the right choice?
SO
Sommer
4 months ago
I think a formal closure of services is definitely a service change, so I would go with A. It seems like it would need to be documented.