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Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A) a formal closure of services
B) a major Incident
C) a Service Level Agreement failure
D) an identified Problem

Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 128
Topic #: 9
[All ITSM20F.EN Questions]

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

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Suggested Answer: A

by Annelle at May 30, 2026, 10:51 AM

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Joye
2 days ago
B is important too, but it’s more about incidents, not changes.
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Desmond
7 days ago
Agreed! A shows a definitive end to a service.
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Mertie
12 days ago
I think A is the best choice. Formal closure is a clear service change.
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Jacqueline
17 days ago
Totally agree, A) needs to be in the records!
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Cherilyn
22 days ago
Wait, are we sure D) counts as a service change?
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Aron
27 days ago
C) isn't really a service change, right?
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Raylene
1 month ago
I think B) should be recorded too.
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Carmelina
1 month ago
A) is definitely a service change.
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Silvana
1 month ago
I’m leaning towards A as well, but I wonder if an identified Problem could also require a change record? It feels like it might be related.
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Nan
2 months ago
I practiced a question similar to this, and I feel like a Service Level Agreement failure could lead to a change, but it might not be a direct service change itself.
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Daniel
2 months ago
I'm not entirely sure, but I remember something about major incidents being more about incidents rather than changes. So maybe B isn't the right choice?
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Sommer
2 months ago
I think a formal closure of services is definitely a service change, so I would go with A. It seems like it would need to be documented.
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