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Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A) a formal closure of services
B) a major Incident
C) a Service Level Agreement failure
D) an identified Problem

Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 128
Topic #: 9
[All ITSM20F.EN Questions]

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

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Suggested Answer: A

by Annelle at May 30, 2026, 10:51 AM

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Nan
3 days ago
I practiced a question similar to this, and I feel like a Service Level Agreement failure could lead to a change, but it might not be a direct service change itself.
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Daniel
8 days ago
I'm not entirely sure, but I remember something about major incidents being more about incidents rather than changes. So maybe B isn't the right choice?
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Sommer
13 days ago
I think a formal closure of services is definitely a service change, so I would go with A. It seems like it would need to be documented.
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