New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20F.EN Exam - Topic 9 Question 119 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 119
Topic #: 9
[All ITSM20F.EN Questions]

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Kirk at Nov 26, 2025, 12:01 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Verlene
3 days ago
Efficiency and effectiveness are key, so C makes sense!
upvoted 0 times
...
Theodora
8 days ago
Wait, isn't it more about ITIL processes?
upvoted 0 times
...
Geoffrey
13 days ago
It's all about improving service delivery and management!
upvoted 0 times
...
Jeff
18 days ago
C is the obvious choice here. Continual improvement is the name of the game in service management.
upvoted 0 times
...
Nidia
24 days ago
C is the way to go. Gotta keep those services running smoothly, am I right?
upvoted 0 times
...
Edna
29 days ago
I think C is the correct answer. Continual improvement is all about enhancing the overall service management process.
upvoted 0 times
...
Eliz
1 month ago
I thought the objective was to improve efficiency across the board, but I can't remember if it was just for the business or for ITIL processes as well.
upvoted 0 times
...
Aja
1 month ago
I feel like the main goal is to enhance overall service management, but I can't recall if it's specifically about service support or something broader.
upvoted 0 times
...
Makeda
1 month ago
I remember a practice question that focused on the effectiveness of ITIL processes, so maybe that's part of it?
upvoted 0 times
...
Ronnie
2 months ago
I think the Act stage is about improving service delivery, but I'm not entirely sure if it's just that or if it includes other areas too.
upvoted 0 times
...
Delsie
2 months ago
I'm not 100% sure, but I'm leaning towards C since it mentions improving both efficiency and effectiveness, which seems to align with the goal of continual improvement. I'll mark that one.
upvoted 0 times
...
Sang
2 months ago
Okay, let me think this through. The Act stage is the final part of the PDCA cycle, so it's focused on improving the overall process. I'll go with C to cover the broadest scope.
upvoted 0 times
...
Daniel
2 months ago
C) To improve the efficiency and effectiveness of service delivery and management
upvoted 0 times
...
Olive
2 months ago
The Act stage is all about continual improvement, so I'm pretty confident the answer is C. Improving service delivery and management seems like the most comprehensive objective.
upvoted 0 times
...
Sharee
3 months ago
I think it's about improving service delivery and management.
upvoted 0 times
...
Dante
3 months ago
Totally agree, C is the right choice!
upvoted 0 times
...
Annamaria
3 months ago
Hmm, I'm a bit confused on the difference between the ITIL processes and service delivery/management. I'll need to review those concepts again before deciding.
upvoted 0 times
...
Joaquin
3 months ago
I think the objective is to improve the efficiency and effectiveness of service delivery and management, so I'll go with option C.
upvoted 0 times
Talia
3 months ago
I think C is the right choice too.
upvoted 0 times
...
...

Save Cancel