Exin ITSM20F.EN Exam - Topic 9 Question 106 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 106
Topic #: 9

[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Aan updated Operational Level Agreement

Bcost, organizational, technical and commercial impact

Cthe policies, plans and procedures of each process or set of processes

Dthe Service Management plan

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

by Sylvie at Jan 12, 2025, 09:44 AM

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Cristy

5 months ago

Updated Operational Level Agreements are a must for clarity.

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Ollie

5 months ago

Wait, are we really expected to cover all those aspects? Sounds overwhelming!

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Art

5 months ago

Not sure about that, I thought policies and procedures were more important.

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Ernest

5 months ago

I think the Service Management plan is crucial too.

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Ciara

6 months ago

Definitely need to include cost and impact details!

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Tamar

6 months ago

I keep mixing up the requirements, but I think an updated Operational Level Agreement might be necessary for proposals, so A could be relevant.

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Joseph

6 months ago

I practiced a similar question where we discussed the importance of policies and procedures, so I might lean towards C.

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Carlota

6 months ago

I'm not entirely sure, but I feel like the Service Management plan is crucial for any service changes, so D could be important too.

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Eleni

6 months ago

I think I remember that proposals need to include the impact on costs and organization, so maybe B is the right choice?

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Cassi

6 months ago

I'm a bit unsure on this one. I'll need to re-read the question and the options to make sure I understand what's being asked.

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Anisha

6 months ago

Okay, I think the answer is B. The proposal needs to cover the cost, organizational, technical, and commercial impact of the new or changed service.

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Brandon

6 months ago

Hmm, this one seems a bit tricky. I'll need to carefully review the options and think through the requirements of ISO/IEC 20000.

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Gertude

6 months ago

I'm pretty confident I know the answer to this one. The key is to look for the option that covers the main elements required in a service proposal.

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Vallie

1 year ago

Option B, because 'impact' is the key word here. Gotta think like a service management ninja, am I right?

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Carlene

1 year ago

I'm no ISO/IEC expert, but B seems to cover all the important bases. Time to impress the examiners!

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Leota

1 year ago

Yes, including cost, organizational, technical, and commercial impact is crucial for a successful proposal.

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Claribel

1 year ago

I agree, B covers all the necessary aspects that need to be considered in proposals.

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Audry

1 year ago

Hmm, I'm torn between B and D. Maybe I should just roll the dice and hope for the best. *chuckles*

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Tu

1 year ago

I agree, but D is also important to have a comprehensive plan in place.

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Rochell

1 year ago

I think B is the safer choice. It covers all the necessary aspects.

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Rebbecca

1 year ago

Don't forget about the Service Management plan as well. It's crucial for the success of the new or changed services.

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Belen

1 year ago

Yes, that's important to consider. We also need to include the policies, plans and procedures of each process or set of processes.

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Stephaine

1 year ago

I'd go with C. The policies and procedures are the foundation for any new or changed service, am I right?

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Tenesha

1 year ago

Agreed, having all the necessary information like cost and impact is key for successful proposals.

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Stevie

1 year ago

I think including the Service Management plan is also important for proposals.

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Tesha

1 year ago

Yes, you're right. The policies and procedures are crucial for new services.

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Twana

1 year ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Heike

1 year ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Mari

1 year ago

D) the Service Management plan

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Leana

1 year ago

C) the policies, plans and procedures of each process or set of processes

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Hailey

1 year ago

C) the policies, plans and procedures of each process or set of processes

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Madalyn

1 year ago

B) cost, organizational, technical and commercial impact

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Tawna

1 year ago

B) cost, organizational, technical and commercial impact

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Rocco

1 year ago

A) an updated Operational Level Agreement

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Hyman

1 year ago

A) an updated Operational Level Agreement

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Ruthann

1 year ago

I think we need to include cost, organizational, technical and commercial impact in our proposals.

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