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Exin ITSM20F.EN Exam - Topic 9 Question 106 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 106
Topic #: 9

[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Aan updated Operational Level Agreement

Bcost, organizational, technical and commercial impact

Cthe policies, plans and procedures of each process or set of processes

Dthe Service Management plan

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

by Sylvie at Jan 12, 2025, 09:44 AM

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Cristy

9 months ago

Updated Operational Level Agreements are a must for clarity.

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Ollie

9 months ago

Wait, are we really expected to cover all those aspects? Sounds overwhelming!

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Art

10 months ago

Not sure about that, I thought policies and procedures were more important.

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Ernest

10 months ago

I think the Service Management plan is crucial too.

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Ciara

10 months ago

Definitely need to include cost and impact details!

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Tamar

10 months ago

I keep mixing up the requirements, but I think an updated Operational Level Agreement might be necessary for proposals, so A could be relevant.

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Joseph

10 months ago

I practiced a similar question where we discussed the importance of policies and procedures, so I might lean towards C.

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Carlota

11 months ago

I'm not entirely sure, but I feel like the Service Management plan is crucial for any service changes, so D could be important too.

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Eleni

11 months ago

I think I remember that proposals need to include the impact on costs and organization, so maybe B is the right choice?

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Cassi

11 months ago

I'm a bit unsure on this one. I'll need to re-read the question and the options to make sure I understand what's being asked.

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Anisha

11 months ago

Okay, I think the answer is B. The proposal needs to cover the cost, organizational, technical, and commercial impact of the new or changed service.

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Brandon

11 months ago

Hmm, this one seems a bit tricky. I'll need to carefully review the options and think through the requirements of ISO/IEC 20000.

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Gertude

11 months ago

I'm pretty confident I know the answer to this one. The key is to look for the option that covers the main elements required in a service proposal.

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Vallie

2 years ago

Option B, because 'impact' is the key word here. Gotta think like a service management ninja, am I right?

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Carlene

2 years ago

I'm no ISO/IEC expert, but B seems to cover all the important bases. Time to impress the examiners!

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Leota

2 years ago

Yes, including cost, organizational, technical, and commercial impact is crucial for a successful proposal.

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Claribel

2 years ago

I agree, B covers all the necessary aspects that need to be considered in proposals.

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Audry

2 years ago

Hmm, I'm torn between B and D. Maybe I should just roll the dice and hope for the best. *chuckles*

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Tu

2 years ago

I agree, but D is also important to have a comprehensive plan in place.

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Rochell

2 years ago

I think B is the safer choice. It covers all the necessary aspects.

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Rebbecca

2 years ago

Don't forget about the Service Management plan as well. It's crucial for the success of the new or changed services.

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Belen

2 years ago

Yes, that's important to consider. We also need to include the policies, plans and procedures of each process or set of processes.

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Stephaine

2 years ago

I'd go with C. The policies and procedures are the foundation for any new or changed service, am I right?

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Tenesha

2 years ago

Agreed, having all the necessary information like cost and impact is key for successful proposals.

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Stevie

2 years ago

I think including the Service Management plan is also important for proposals.

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Tesha

2 years ago

Yes, you're right. The policies and procedures are crucial for new services.

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Twana

2 years ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Heike

2 years ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Mari

2 years ago

D) the Service Management plan

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Leana

2 years ago

C) the policies, plans and procedures of each process or set of processes

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Hailey

2 years ago

C) the policies, plans and procedures of each process or set of processes

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Madalyn

2 years ago

B) cost, organizational, technical and commercial impact

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Tawna

2 years ago

B) cost, organizational, technical and commercial impact

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Rocco

2 years ago

A) an updated Operational Level Agreement

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Hyman

2 years ago

A) an updated Operational Level Agreement

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Ruthann

2 years ago

I think we need to include cost, organizational, technical and commercial impact in our proposals.

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