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What is required to be included in proposals for new or changed services according to ISO/IEC 20000?
Suggested Answer: B
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A . Incorrect. This is not relevant.
B . Correct. This is part of the standard.
C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.
D . Incorrect. This plan is much broader than only new or changed services.
36 comments · newest first
CR
Cristy
11 months ago
Updated Operational Level Agreements are a must for clarity.
OL
Ollie
11 months ago
Wait, are we really expected to cover all those aspects? Sounds overwhelming!
AR
Art
11 months ago
Not sure about that, I thought policies and procedures were more important.
ER
Ernest
11 months ago
I think the Service Management plan is crucial too.
CI
Ciara
12 months ago
Definitely need to include cost and impact details!
TA
Tamar
12 months ago
I keep mixing up the requirements, but I think an updated Operational Level Agreement might be necessary for proposals, so A could be relevant.
JO
Joseph
12 months ago
I practiced a similar question where we discussed the importance of policies and procedures, so I might lean towards C.
CA
Carlota
1 year ago
I'm not entirely sure, but I feel like the Service Management plan is crucial for any service changes, so D could be important too.
EL
Eleni
1 year ago
I think I remember that proposals need to include the impact on costs and organization, so maybe B is the right choice?
CA
Cassi
1 year ago
I'm a bit unsure on this one. I'll need to re-read the question and the options to make sure I understand what's being asked.
AN
Anisha
1 year ago
Okay, I think the answer is B. The proposal needs to cover the cost, organizational, technical, and commercial impact of the new or changed service.
BR
Brandon
1 year ago
Hmm, this one seems a bit tricky. I'll need to carefully review the options and think through the requirements of ISO/IEC 20000.
GE
Gertude
1 year ago
I'm pretty confident I know the answer to this one. The key is to look for the option that covers the main elements required in a service proposal.
VA
Vallie
2 years ago
Option B, because 'impact' is the key word here. Gotta think like a service management ninja, am I right?
CA
Carlene
2 years ago
I'm no ISO/IEC expert, but B seems to cover all the important bases. Time to impress the examiners!
LE
Leota
2 years ago
Yes, including cost, organizational, technical, and commercial impact is crucial for a successful proposal.
CL
Claribel
2 years ago
I agree, B covers all the necessary aspects that need to be considered in proposals.
AU
Audry
2 years ago
Hmm, I'm torn between B and D. Maybe I should just roll the dice and hope for the best. *chuckles*
TU
Tu
2 years ago
I agree, but D is also important to have a comprehensive plan in place.
RO
Rochell
2 years ago
I think B is the safer choice. It covers all the necessary aspects.
RE
Rebbecca
2 years ago
Don't forget about the Service Management plan as well. It's crucial for the success of the new or changed services.
BE
Belen
2 years ago
Yes, that's important to consider. We also need to include the policies, plans and procedures of each process or set of processes.
ST
Stephaine
2 years ago
I'd go with C. The policies and procedures are the foundation for any new or changed service, am I right?
TE
Tenesha
2 years ago
Agreed, having all the necessary information like cost and impact is key for successful proposals.
ST
Stevie
2 years ago
I think including the Service Management plan is also important for proposals.
TE
Tesha
2 years ago
Yes, you're right. The policies and procedures are crucial for new services.
TW
Twana
2 years ago
Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?
HE
Heike
2 years ago
Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?
MA
Mari
2 years ago
D) the Service Management plan
LE
Leana
2 years ago
C) the policies, plans and procedures of each process or set of processes
HA
Hailey
2 years ago
C) the policies, plans and procedures of each process or set of processes
MA
Madalyn
2 years ago
B) cost, organizational, technical and commercial impact
TA
Tawna
2 years ago
B) cost, organizational, technical and commercial impact
RO
Rocco
2 years ago
A) an updated Operational Level Agreement
HY
Hyman
2 years ago
A) an updated Operational Level Agreement
RU
Ruthann
2 years ago
I think we need to include cost, organizational, technical and commercial impact in our proposals.