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Exin ITSM20F.EN Exam - Topic 8 Question 91 Discussion

What does an IT service definition include?
A) the use of IT to support the customers business processes
B) the use of IT to support the organizations internal business processes
C) the use of IT to support the business processes of suppliers and partners
D) the use of IT to improve employee satisfaction within the organization

Exin ITSM20F.EN Exam - Topic 8 Question 91 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 91
Topic #: 8
[All ITSM20F.EN Questions]

What does an IT service definition include?

Show Suggested Answer Hide Answer
Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Clarinda at Jun 19, 2024, 05:22 PM

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Yolande
8 months ago
Wait, improving employee satisfaction is part of this? Really?
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Antonio
8 months ago
Totally agree with A, but D seems a bit off to me.
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Viola
8 months ago
Isn’t it also about suppliers and partners? Seems important!
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Thaddeus
8 months ago
I think it’s more about internal processes, honestly.
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Evangelina
9 months ago
IT service definitions definitely include supporting customer business processes.
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Julie
9 months ago
Improving employee satisfaction seems important too, but I doubt that's the core of an IT service definition.
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Crista
9 months ago
I feel like the definition could also touch on suppliers and partners, but I can't recall if that was a key aspect we discussed.
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Rochell
9 months ago
I remember a practice question that emphasized internal business processes, so I might lean towards option B.
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Major
9 months ago
I think the IT service definition should focus on supporting the customers' business processes, but I'm not entirely sure if that's the main point.
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Felton
9 months ago
Wait, what? The question is asking about what an IT service definition includes, not just the purpose of IT services. I'm a little confused on the exact scope of the question. Maybe I should re-read it a few times to make sure I understand.
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Eric
9 months ago
Okay, I've got this. An IT service definition should cover the use of IT to support the organization's core business processes, whether that's for internal operations or for serving customers. I'll select the answer that best captures that.
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Kristeen
9 months ago
Hmm, I'm a bit unsure about this one. I know IT services are meant to support business processes, but I'm not sure if the question is asking about internal processes, external customer processes, or something else. I'll have to think this through carefully.
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Teresita
10 months ago
This seems like a pretty straightforward question about IT service definitions. I'll need to recall the key components that are typically included in an IT service definition.
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Salena
10 months ago
Hmm, I'm a bit unsure about this. I'll need to think it through more carefully. The push vs. pull method seems important, but I'm not sure which is better in this case.
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Chantell
10 months ago
Okay, let me think this through step-by-step. The question is asking about the namespaces used in the XML document, so I'll need to pay close attention to that.
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Jules
10 months ago
Last time it was mentioned, I was confused between setting all applications to Block or Monitor. I'll need to think that through again.
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Sunshine
1 year ago
Wait, isn't the IT service definition supposed to be, you know, about the actual IT services? I'm not sure improving employee satisfaction is really relevant here.
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Luisa
1 year ago
C) the use of IT to support the business processes of suppliers and partners
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Jacob
1 year ago
B) the use of IT to support the organizations internal business processes
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Refugia
1 year ago
A) the use of IT to support the customers business processes
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Hana
1 year ago
Haha, D sounds like the kind of answer a manager who's more concerned with employee morale than actual business goals would come up with.
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Jaime
1 year ago
Hmm, I think A is the correct answer. IT should be used to support the customers' business processes, not just the organization's own processes.
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Altha
1 year ago
I think B could also be a valid option, as it involves using IT to support the organization's internal business processes.
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Eun
1 year ago
I agree, A is the correct answer. It's important to focus on supporting the customers' business processes.
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Ettie
1 year ago
I'm not sure about D. Improving employee satisfaction is important, but that's not the primary purpose of an IT service definition, is it?
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Val
1 year ago
Option B seems the most obvious choice here. IT should support the organization's internal business processes, not just the customers' or suppliers'.
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Rasheeda
1 year ago
I'm not sure, but I think option B could also be correct since IT services can also support internal business processes.
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Reuben
1 year ago
I agree with Ligia, option A makes sense because IT services are meant to help the customers.
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Ligia
1 year ago
I think an IT service definition includes the use of IT to support the customers business processes.
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