Exin Exam ITSM20F.EN Topic 8 Question 91 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 91
Topic #: 8

[All ITSM20F.EN Questions]

What does an IT service definition include?

Athe use of IT to support the customers business processes

Bthe use of IT to support the organizations internal business processes

Cthe use of IT to support the business processes of suppliers and partners

Dthe use of IT to improve employee satisfaction within the organization

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Clarinda at Jun 19, 2024, 05:22 PM

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Jaime

3 days ago

Hmm, I think A is the correct answer. IT should be used to support the customers' business processes, not just the organization's own processes.

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Ettie

4 days ago

I'm not sure about D. Improving employee satisfaction is important, but that's not the primary purpose of an IT service definition, is it?

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Val

6 days ago

Option B seems the most obvious choice here. IT should support the organization's internal business processes, not just the customers' or suppliers'.

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Rasheeda

10 days ago

I'm not sure, but I think option B could also be correct since IT services can also support internal business processes.

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Reuben

11 days ago

I agree with Ligia, option A makes sense because IT services are meant to help the customers.

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Ligia

17 days ago

I think an IT service definition includes the use of IT to support the customers business processes.

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