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Exin Exam ITSM20F.EN Topic 8 Question 91 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 91
Topic #: 8
[All ITSM20F.EN Questions]

What does an IT service definition include?

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Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Clarinda at Jun 19, 2024, 05:22 PM

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Sunshine
1 months ago
Wait, isn't the IT service definition supposed to be, you know, about the actual IT services? I'm not sure improving employee satisfaction is really relevant here.
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Jacob
14 days ago
B) the use of IT to support the organizations internal business processes
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Refugia
17 days ago
A) the use of IT to support the customers business processes
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Hana
1 months ago
Haha, D sounds like the kind of answer a manager who's more concerned with employee morale than actual business goals would come up with.
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Jaime
2 months ago
Hmm, I think A is the correct answer. IT should be used to support the customers' business processes, not just the organization's own processes.
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Altha
26 days ago
I think B could also be a valid option, as it involves using IT to support the organization's internal business processes.
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Eun
1 months ago
I agree, A is the correct answer. It's important to focus on supporting the customers' business processes.
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Ettie
2 months ago
I'm not sure about D. Improving employee satisfaction is important, but that's not the primary purpose of an IT service definition, is it?
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Val
2 months ago
Option B seems the most obvious choice here. IT should support the organization's internal business processes, not just the customers' or suppliers'.
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Rasheeda
2 months ago
I'm not sure, but I think option B could also be correct since IT services can also support internal business processes.
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Reuben
2 months ago
I agree with Ligia, option A makes sense because IT services are meant to help the customers.
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Ligia
2 months ago
I think an IT service definition includes the use of IT to support the customers business processes.
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