Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20F.EN Exam - Topic 8 Question 12 Discussion

What is the correct way to make a change to a contract as a result of a major review of an authorized contract?
B) through the Change Management process
A) through the Business Relationship Management process
C) through the Customer representative
D) through the Supplier Management process

Exin ITSM20F.EN Exam - Topic 8 Question 12 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 12
Topic #: 8
[All ITSM20F.EN Questions]

What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

Show Suggested Answer Hide Answer
Suggested Answer: B

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.


by Lashon at May 04, 2022, 06:56 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Gayla
10 months ago
Seems like a no-brainer, but I’m not so sure about the details.
upvoted 0 times
...
Deja
11 months ago
Wait, can you really change a contract just like that?
upvoted 0 times
...
Vallie
11 months ago
I thought it was the Business Relationship Management process.
upvoted 0 times
...
Viola
11 months ago
I disagree, it should be through the Supplier Management process.
upvoted 0 times
...
Tracie
11 months ago
Definitely through the Change Management process!
upvoted 0 times
...
Maile
11 months ago
I thought the Supplier Management process was more about managing relationships rather than making contract changes. I'm leaning towards Change Management.
upvoted 0 times
...
Pearlene
11 months ago
I feel like the Customer representative might be involved, but it seems more like a communication role than a process for making changes.
upvoted 0 times
...
Lauran
11 months ago
I think we discussed the Change Management process in class, but I'm not entirely sure if it's the right answer here.
upvoted 0 times
...
Becky
11 months ago
I remember a practice question that mentioned the Business Relationship Management process, but I can't recall the details.
upvoted 0 times
...
Chau
11 months ago
Hmm, I'm a bit unsure about this one. I know custom reports have some special features, but I'll have to think through each option to make sure I get the right 3.
upvoted 0 times
...
Maia
12 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.
upvoted 0 times
...
Marsha
12 months ago
Hmm, I'm a bit unsure about this one. I need to make sure I fully grasp the difference between physical and technological infrastructure services.
upvoted 0 times
...

Save Cancel