Exin Exam ITSM20F.EN Topic 8 Question 112 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 112
Topic #: 8

[All ITSM20F.EN Questions]

What does the concept of "quality" comprise?

Asatisfying customer requirements

Bgaining ISO/IEC 20000 certification

Cexecution of Service Level Agreements (SLAs) only

Dmaximizing utilization of personnel capacity

Show Suggested Answer

Suggested Answer: A

by Carin at Apr 30, 2025, 06:11 AM

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Jesse

9 days ago

I'm going with A. You can't have quality without satisfying the customer, no matter how many certifications you have.

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Deonna

13 days ago

I believe quality also involves gaining ISO/IEC 20000 certification.

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Berry

15 days ago

I agree with Remona, quality is all about meeting customer needs.

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Remona

19 days ago

I think quality means satisfying customer requirements.

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Mary

19 days ago

D is clearly the wrong answer. Maximizing personnel capacity is more about efficiency than quality.

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Margot

23 days ago

I'm not sure I agree with that. Executing SLAs is a pretty important part of quality, even if it's not the whole picture.

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Junita

27 days ago

Option A sounds about right. Quality is all about meeting customer needs, not just bureaucratic certifications.

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