Exin Exam ITSM20F.EN Topic 8 Question 112 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 112
Topic #: 8

[All ITSM20F.EN Questions]

What does the concept of "quality" comprise?

Asatisfying customer requirements

Bgaining ISO/IEC 20000 certification

Cexecution of Service Level Agreements (SLAs) only

Dmaximizing utilization of personnel capacity

Show Suggested Answer

Suggested Answer: A

by Carin at Apr 30, 2025, 07:11 AM

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Loise

2 days ago

I'm not entirely sure, but I feel like gaining certifications like ISO/IEC 20000 is more about compliance than quality itself.

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Theron

8 days ago

I remember discussing how quality is often linked to customer satisfaction, so I think option A makes the most sense.

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Bobbye

13 days ago

Quality is a broad term, but I think the key is meeting customer requirements. That's what really matters at the end of the day. Option A seems to capture that best.

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Ethan

19 days ago

I'm a little confused by the wording of the question. Does quality just mean following certain certifications and agreements, or is there more to it? I'll need to re-read the options carefully.

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Tijuana

24 days ago

Ah, this is a good one! Quality is all about satisfying the customer and delivering what they need. I think option A is the clear winner here.

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Chantay

30 days ago

Hmm, I'm a bit unsure about this one. Quality can mean different things in different contexts. I'll need to carefully consider the options and see which one best captures the overall concept.

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This seems like a straightforward question about the concept of quality. I'll need to think about the key elements that define quality, like meeting customer requirements, following standards, and optimizing processes.

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