Exin Exam ITSM20F.EN Topic 8 Question 112 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 112
Topic #: 8

[All ITSM20F.EN Questions]

What does the concept of "quality" comprise?

Asatisfying customer requirements

Bgaining ISO/IEC 20000 certification

Cexecution of Service Level Agreements (SLAs) only

Dmaximizing utilization of personnel capacity

Show Suggested Answer

Suggested Answer: A

by Carin at Apr 30, 2025, 06:11 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Miriam

2 months ago

Haha, I bet the ISO/IEC 20000 folks would strongly disagree with that. Quality is definitely more than just a piece of paper.

upvoted 0 times

Darrin

1 months ago

Haha, I bet the ISO/IEC 20000 folks would strongly disagree with that. Quality is definitely more than just a piece of paper.

upvoted 0 times

...

Jeffrey

1 months ago

A) satisfying customer requirements

upvoted 0 times

...

Galen

2 months ago

I think quality is a combination of satisfying customer requirements and meeting industry standards like ISO certification.

upvoted 0 times

...

Jesse

2 months ago

I'm going with A. You can't have quality without satisfying the customer, no matter how many certifications you have.

upvoted 0 times

Phuong

2 months ago

B) gaining ISO/IEC 20000 certification

upvoted 0 times

...

Lottie

2 months ago

I agree, customer satisfaction is key to quality.

upvoted 0 times

...

Apolonia

2 months ago

A) satisfying customer requirements

upvoted 0 times

...

Deonna

2 months ago

I believe quality also involves gaining ISO/IEC 20000 certification.

upvoted 0 times

...

Berry

3 months ago

I agree with Remona, quality is all about meeting customer needs.

upvoted 0 times

...

Remona

3 months ago

I think quality means satisfying customer requirements.

upvoted 0 times

...

Mary

3 months ago

D is clearly the wrong answer. Maximizing personnel capacity is more about efficiency than quality.

upvoted 0 times

...

Margot

3 months ago

I'm not sure I agree with that. Executing SLAs is a pretty important part of quality, even if it's not the whole picture.

upvoted 0 times

Helene

1 months ago

C) execution of Service Level Agreements (SLAs) only

upvoted 0 times

...

Billye

1 months ago

B) gaining ISO/IEC 20000 certification

upvoted 0 times

...

Kenny

2 months ago

A) satisfying customer requirements

upvoted 0 times

...

Junita

3 months ago

Option A sounds about right. Quality is all about meeting customer needs, not just bureaucratic certifications.

upvoted 0 times

Roosevelt

2 months ago

Definitely, customer satisfaction is key.

upvoted 0 times

...

Mertie

2 months ago

I agree, quality is all about meeting customer needs.

upvoted 0 times

...

Adela

2 months ago

A) satisfying customer requirements

upvoted 0 times

...