Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Exin ITSM20F.EN Exam - Topic 8 Question 112 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 112
Topic #: 8

[All ITSM20F.EN Questions]

What does the concept of "quality" comprise?

Asatisfying customer requirements

Bgaining ISO/IEC 20000 certification

Cexecution of Service Level Agreements (SLAs) only

Dmaximizing utilization of personnel capacity

Show Suggested Answer

Suggested Answer: A

by Carin at Apr 30, 2025, 06:11 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Thurman

7 months ago

I thought maximizing personnel capacity was the main focus?

upvoted 0 times

...

Wai

7 months ago

Totally agree, ISO certification is just a part of it.

upvoted 0 times

...

Anglea

7 months ago

Quality is all about satisfying customer requirements!

upvoted 0 times

...

Jamal

8 months ago

SLAs are important, but they don't cover the whole quality picture.

upvoted 0 times

...

Tanesha

8 months ago

Really? I’m surprised that customer satisfaction isn’t the only thing that matters!

upvoted 0 times

...

Susy

8 months ago

Maximizing personnel capacity seems important, but I don't recall it being a core part of quality. I might go with A too.

upvoted 0 times

...

Yuette

8 months ago

I practiced a question similar to this, and I think quality encompasses more than just SLAs, so I'm leaning away from option C.

upvoted 0 times

...

Loise

9 months ago

I'm not entirely sure, but I feel like gaining certifications like ISO/IEC 20000 is more about compliance than quality itself.

upvoted 0 times

...

Theron

9 months ago

I remember discussing how quality is often linked to customer satisfaction, so I think option A makes the most sense.

upvoted 0 times

...

Bobbye

9 months ago

Quality is a broad term, but I think the key is meeting customer requirements. That's what really matters at the end of the day. Option A seems to capture that best.

upvoted 0 times

...

Ethan

9 months ago

I'm a little confused by the wording of the question. Does quality just mean following certain certifications and agreements, or is there more to it? I'll need to re-read the options carefully.

upvoted 0 times

...

Tijuana

9 months ago

Ah, this is a good one! Quality is all about satisfying the customer and delivering what they need. I think option A is the clear winner here.

upvoted 0 times

...

Chantay

10 months ago

Hmm, I'm a bit unsure about this one. Quality can mean different things in different contexts. I'll need to carefully consider the options and see which one best captures the overall concept.

upvoted 0 times

...

Annabelle

10 months ago

This seems like a straightforward question about the concept of quality. I'll need to think about the key elements that define quality, like meeting customer requirements, following standards, and optimizing processes.

upvoted 0 times

...

Miriam

1 year ago

Haha, I bet the ISO/IEC 20000 folks would strongly disagree with that. Quality is definitely more than just a piece of paper.

upvoted 0 times

Darrin

1 year ago

Haha, I bet the ISO/IEC 20000 folks would strongly disagree with that. Quality is definitely more than just a piece of paper.

upvoted 0 times

...

Jeffrey

1 year ago

A) satisfying customer requirements

upvoted 0 times

...

...

Galen

1 year ago

I think quality is a combination of satisfying customer requirements and meeting industry standards like ISO certification.

upvoted 0 times

...

Jesse

1 year ago

I'm going with A. You can't have quality without satisfying the customer, no matter how many certifications you have.

upvoted 0 times

Phuong

1 year ago

B) gaining ISO/IEC 20000 certification

upvoted 0 times

...

Lottie

1 year ago

I agree, customer satisfaction is key to quality.

upvoted 0 times

...

Apolonia

1 year ago

A) satisfying customer requirements

upvoted 0 times

...

...

Deonna

1 year ago

I believe quality also involves gaining ISO/IEC 20000 certification.

upvoted 0 times

...

Berry

1 year ago

I agree with Remona, quality is all about meeting customer needs.

upvoted 0 times

...

Remona

1 year ago

I think quality means satisfying customer requirements.

upvoted 0 times

...

Mary

1 year ago

D is clearly the wrong answer. Maximizing personnel capacity is more about efficiency than quality.

upvoted 0 times

...

Margot

1 year ago

I'm not sure I agree with that. Executing SLAs is a pretty important part of quality, even if it's not the whole picture.

upvoted 0 times

Helene

1 year ago

C) execution of Service Level Agreements (SLAs) only

upvoted 0 times

...

Billye

1 year ago

B) gaining ISO/IEC 20000 certification

upvoted 0 times

...

Kenny

1 year ago

A) satisfying customer requirements

upvoted 0 times

...

...

Junita

1 year ago

Option A sounds about right. Quality is all about meeting customer needs, not just bureaucratic certifications.

upvoted 0 times

Roosevelt

1 year ago

Definitely, customer satisfaction is key.

upvoted 0 times

...

Mertie

1 year ago

I agree, quality is all about meeting customer needs.

upvoted 0 times

...

Adela

1 year ago

A) satisfying customer requirements

upvoted 0 times

...

...