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Exin Exam ITSM20F.EN Topic 7 Question 88 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 88
Topic #: 7
[All ITSM20F.EN Questions]

Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

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Suggested Answer: B

A . Incorrect. The standard requires that service performance is assessed by monitoring and reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc).

B . Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

C . Incorrect. The requirements need to be driven by the business needs of the customer, not by the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services.

D . Incorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.


by Truman at May 09, 2024, 10:40 PM

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Shonda
25 days ago
If this was a question about the four food groups, I'd be all over it. But alas, it's an IT question, so ITIL it is!
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Derick
23 hours ago
I think the answer is B) ITIL.
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Miriam
28 days ago
Six Sigma? Really? That's more about process improvement, not IT service management. ITIL is the way to go here, no doubt.
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Jenelle
1 months ago
Ooh, tricky question! I'm going to go with ITIL on this one - the four stages sound just like what I remember from the ITIL framework.
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Lachelle
3 days ago
I think you're right, ITIL does have those four quadrants.
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Alesia
1 months ago
Hmm, I'm not too familiar with CobIT, but the four quadrants mentioned make ITIL the obvious choice in my mind.
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Johnetta
1 days ago
I've heard of CobIT, but ITIL seems to align better with the four quadrants.
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Ruth
3 days ago
I agree, ITIL is known for its lifecycle split into optimizing, changing, supporting, and operating.
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Alita
1 months ago
I think ITIL is the best choice because of the four quadrants.
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Ty
1 months ago
ITIL definitely sounds like the right answer here. I remember learning about the four lifecycle stages in my ITIL training.
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Margery
2 months ago
I'm not sure, but I think C) MOF could also be a possible answer.
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Doyle
2 months ago
I agree with Christiane, ITIL makes sense for this question.
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Christiane
2 months ago
I think the answer is B) ITIL.
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