Exin ITSM20F.EN Exam - Topic 7 Question 88 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 88
Topic #: 7

Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

ACobIT TM

BITIL

CMOF

DSix Sigma

Show Suggested Answer

Suggested Answer: B

A . Incorrect. The standard requires that service performance is assessed by monitoring and reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc).

B . Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

C . Incorrect. The requirements need to be driven by the business needs of the customer, not by the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services.

D . Incorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

by Truman at May 09, 2024, 10:40 PM

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Renea

6 months ago

100% agree, ITIL is the right answer!

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Amos

6 months ago

Wait, are we sure it's not CobIT? That sounds familiar.

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Brandee

7 months ago

Six Sigma focuses on quality, not lifecycle phases.

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Arlie

7 months ago

I thought it was MOF? Seems like a mix-up.

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Alishia

7 months ago

It's definitely ITIL that has those four quadrants.

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Shakira

7 months ago

Six Sigma seems off for this question, but I can't recall the specifics of the other options. I hope I remember the right framework!

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Linn

7 months ago

I’m leaning towards CobIT, but I’m confused because I thought it focused more on governance rather than lifecycle phases.

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Malcolm

8 months ago

I practiced a similar question, and I feel like MOF could be the right answer since it also deals with lifecycle management.

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Ettie

8 months ago

I think the four quadrants might relate to ITIL, but I'm not entirely sure. I remember something about service management frameworks.

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Dulce

8 months ago

This is a tricky one, but I think the key is recognizing the four-quadrant lifecycle structure. That points to ITIL, in my opinion. I'll mark that as my answer and move on.

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Buck

8 months ago

I'm a bit confused by this question. The options seem to cover a range of IT frameworks, and I'm not sure I can confidently identify the right one. I'll have to review my notes on these before answering.

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Vicki

8 months ago

Okay, I've got this. The four quadrants of optimizing, changing, supporting, and operating definitely sound like ITIL. I'm confident that's the right answer.

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Ronny

8 months ago

This looks like a question about IT frameworks and lifecycles. I'm pretty familiar with ITIL, so I think I can narrow it down to that or CobIT.

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German

8 months ago

Hmm, I'm not too sure about this one. The four quadrants sound like they could be from a few different frameworks. I'll have to think this through carefully.

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Lawanda

8 months ago

This is a good question. I think the key is understanding how resource leveling works and how it can affect the project schedule. I'll make sure to walk through the options carefully.

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Allene

8 months ago

I've got this one! Availability means the service should be accessible and usable by all at the required time. That's clearly option A, so I'm going with that.

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