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Exin ITSM20F.EN Exam - Topic 7 Question 88 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 88
Topic #: 7
[All ITSM20F.EN Questions]

Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

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Suggested Answer: B

A . Incorrect. The standard requires that service performance is assessed by monitoring and reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc).

B . Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

C . Incorrect. The requirements need to be driven by the business needs of the customer, not by the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services.

D . Incorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.


by Truman at May 09, 2024, 10:40 PM

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Renea
3 months ago
100% agree, ITIL is the right answer!
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Amos
3 months ago
Wait, are we sure it's not CobIT? That sounds familiar.
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Brandee
3 months ago
Six Sigma focuses on quality, not lifecycle phases.
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Arlie
4 months ago
I thought it was MOF? Seems like a mix-up.
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Alishia
4 months ago
It's definitely ITIL that has those four quadrants.
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Shakira
4 months ago
Six Sigma seems off for this question, but I can't recall the specifics of the other options. I hope I remember the right framework!
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Linn
4 months ago
I’m leaning towards CobIT, but I’m confused because I thought it focused more on governance rather than lifecycle phases.
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Malcolm
4 months ago
I practiced a similar question, and I feel like MOF could be the right answer since it also deals with lifecycle management.
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Ettie
5 months ago
I think the four quadrants might relate to ITIL, but I'm not entirely sure. I remember something about service management frameworks.
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Dulce
5 months ago
This is a tricky one, but I think the key is recognizing the four-quadrant lifecycle structure. That points to ITIL, in my opinion. I'll mark that as my answer and move on.
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Buck
5 months ago
I'm a bit confused by this question. The options seem to cover a range of IT frameworks, and I'm not sure I can confidently identify the right one. I'll have to review my notes on these before answering.
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Vicki
5 months ago
Okay, I've got this. The four quadrants of optimizing, changing, supporting, and operating definitely sound like ITIL. I'm confident that's the right answer.
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Ronny
5 months ago
This looks like a question about IT frameworks and lifecycles. I'm pretty familiar with ITIL, so I think I can narrow it down to that or CobIT.
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German
5 months ago
Hmm, I'm not too sure about this one. The four quadrants sound like they could be from a few different frameworks. I'll have to think this through carefully.
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Lawanda
5 months ago
This is a good question. I think the key is understanding how resource leveling works and how it can affect the project schedule. I'll make sure to walk through the options carefully.
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Allene
5 months ago
I've got this one! Availability means the service should be accessible and usable by all at the required time. That's clearly option A, so I'm going with that.
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Shonda
10 months ago
If this was a question about the four food groups, I'd be all over it. But alas, it's an IT question, so ITIL it is!
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Daryl
8 months ago
Yes, ITIL is the framework that defines the lifecycle into four quadrants.
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Blythe
8 months ago
I agree, ITIL is the correct choice.
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Derick
9 months ago
I think the answer is B) ITIL.
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Miriam
10 months ago
Six Sigma? Really? That's more about process improvement, not IT service management. ITIL is the way to go here, no doubt.
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Jenelle
10 months ago
Ooh, tricky question! I'm going to go with ITIL on this one - the four stages sound just like what I remember from the ITIL framework.
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Ilona
9 months ago
ITIL is definitely the framework that splits the lifecycle into those four stages.
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Socorro
9 months ago
I remember learning about the ITIL lifecycle in my training.
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Lachelle
9 months ago
I think you're right, ITIL does have those four quadrants.
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Alesia
10 months ago
Hmm, I'm not too familiar with CobIT, but the four quadrants mentioned make ITIL the obvious choice in my mind.
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Bok
9 months ago
Yes, ITIL is definitely the right answer for this question.
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Johnetta
9 months ago
I've heard of CobIT, but ITIL seems to align better with the four quadrants.
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Ruth
9 months ago
I agree, ITIL is known for its lifecycle split into optimizing, changing, supporting, and operating.
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Alita
10 months ago
I think ITIL is the best choice because of the four quadrants.
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Ty
10 months ago
ITIL definitely sounds like the right answer here. I remember learning about the four lifecycle stages in my ITIL training.
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Margery
11 months ago
I'm not sure, but I think C) MOF could also be a possible answer.
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Doyle
11 months ago
I agree with Christiane, ITIL makes sense for this question.
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Christiane
11 months ago
I think the answer is B) ITIL.
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