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Exin ITSM20F.EN Exam - Topic 7 Question 7 Discussion

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
D) in the Service Management plan
A) in a Change request
B) in the Business Relationship Management process
C) in the Service Level Agreement (SLA)

Exin ITSM20F.EN Exam - Topic 7 Question 7 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 7
Topic #: 7
[All ITSM20F.EN Questions]

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?

Show Suggested Answer Hide Answer
Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.


by Talia at May 06, 2022, 06:53 AM

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Penney
10 months ago
Totally agree with Edda on this one!
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Susana
10 months ago
Wait, are we sure it belongs in just one place?
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Margot
10 months ago
Actually, it could impact SLAs too.
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Maryann
11 months ago
I think it fits better in the Change request.
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Edda
11 months ago
Definitely should be in the Service Management plan.
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Marvel
11 months ago
I feel like this question is similar to one we practiced about change management. Maybe it’s in the Change request?
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Trina
11 months ago
I remember discussing how legislative changes could affect SLAs, but I can't recall if that's the best answer here.
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Mari
11 months ago
I think it might be in the Service Management plan, but I'm not entirely sure. We covered that in class, right?
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Whitley
11 months ago
I’m leaning towards the Business Relationship Management process, but I’m a bit confused about how that ties into regulatory changes.
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Rene
11 months ago
Hmm, this seems straightforward. I think the key is understanding the order of the cartridge path and how the system resolves templates and code.
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Dorinda
11 months ago
This looks like a straightforward history question. I'll read through the options carefully and try to recall what I know about the Athenians and Plataea to determine the best answer.
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James
11 months ago
Hmm, I'm a bit confused on the difference between express and apparent authority. I'll need to make sure I understand that distinction before attempting to answer.
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Giovanna
11 months ago
I think the User Group field has to be associated with the tunnel-group, but I'm not entirely sure if that's the only option.
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