Discuss Exin ITSM20F.EN Exam Topic 7 Question 7

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?

Ain a Change request

Bin the Business Relationship Management process

Cin the Service Level Agreement (SLA)

Din the Service Management plan

Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.

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13 comments · newest first

Penney 12 months ago

Totally agree with Edda on this one!

Susana 12 months ago

Wait, are we sure it belongs in just one place?

Margot 12 months ago

Actually, it could impact SLAs too.

Maryann 1 year ago

I think it fits better in the Change request.

Edda 1 year ago

Definitely should be in the Service Management plan.

Marvel 1 year ago

I feel like this question is similar to one we practiced about change management. Maybe it’s in the Change request?

Trina 1 year ago

I remember discussing how legislative changes could affect SLAs, but I can't recall if that's the best answer here.

Mari 1 year ago

I think it might be in the Service Management plan, but I'm not entirely sure. We covered that in class, right?

Whitley 1 year ago

I’m leaning towards the Business Relationship Management process, but I’m a bit confused about how that ties into regulatory changes.

Rene 1 year ago

Hmm, this seems straightforward. I think the key is understanding the order of the cartridge path and how the system resolves templates and code.

Dorinda 1 year ago

This looks like a straightforward history question. I'll read through the options carefully and try to recall what I know about the Athenians and Plataea to determine the best answer.

James 1 year ago

Hmm, I'm a bit confused on the difference between express and apparent authority. I'll need to make sure I understand that distinction before attempting to answer.

Giovanna 1 year ago

I think the User Group field has to be associated with the tunnel-group, but I'm not entirely sure if that's the only option.

Exin ITSM20F.EN Exam - Topic 7 Question 7 Discussion