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Exin ITSM20F.EN Exam - Topic 7 Question 7 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 7
Topic #: 7

[All ITSM20F.EN Questions]

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?

Ain a Change request

Bin the Business Relationship Management process

Cin the Service Level Agreement (SLA)

Din the Service Management plan

Show Suggested Answer

Suggested Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.

by Talia at May 06, 2022, 06:53 AM

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Penney

7 months ago

Totally agree with Edda on this one!

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Susana

8 months ago

Wait, are we sure it belongs in just one place?

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Margot

8 months ago

Actually, it could impact SLAs too.

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Maryann

8 months ago

I think it fits better in the Change request.

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Edda

8 months ago

Definitely should be in the Service Management plan.

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Marvel

8 months ago

I feel like this question is similar to one we practiced about change management. Maybe it’s in the Change request?

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Trina

8 months ago

I remember discussing how legislative changes could affect SLAs, but I can't recall if that's the best answer here.

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Mari

8 months ago

I think it might be in the Service Management plan, but I'm not entirely sure. We covered that in class, right?

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Whitley

8 months ago

I’m leaning towards the Business Relationship Management process, but I’m a bit confused about how that ties into regulatory changes.

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Rene

8 months ago

Hmm, this seems straightforward. I think the key is understanding the order of the cartridge path and how the system resolves templates and code.

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Dorinda

8 months ago

This looks like a straightforward history question. I'll read through the options carefully and try to recall what I know about the Athenians and Plataea to determine the best answer.

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James

9 months ago

Hmm, I'm a bit confused on the difference between express and apparent authority. I'll need to make sure I understand that distinction before attempting to answer.

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Giovanna

9 months ago

I think the User Group field has to be associated with the tunnel-group, but I'm not entirely sure if that's the only option.

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