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Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

What should Quality Management Systems encourage organizations to do?
D) To define processes that contribute to customer acceptance of services
A) To achieve the lowest cost of service provision
B) To achieve the maximum level of service possible
C) To define as many metrics as possible for each process to ensure strong control

Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 130
Topic #: 7
[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

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Suggested Answer: D

by Argelia at Jun 27, 2026, 05:34 AM

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