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Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

What should Quality Management Systems encourage organizations to do?
D) To define processes that contribute to customer acceptance of services
A) To achieve the lowest cost of service provision
B) To achieve the maximum level of service possible
C) To define as many metrics as possible for each process to ensure strong control

Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 130
Topic #: 7
[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

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Suggested Answer: D

by Argelia at Jun 27, 2026, 05:34 AM

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Nickie
1 day ago
But B might lead to higher costs. D is safer.
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Becky
6 days ago
B could work too. Maximum service level is important.
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Felicitas
11 days ago
I agree, D makes sense. Focus on what customers want.
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Hollis
17 days ago
I think D is the best choice. Customer acceptance is key.
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Barney
22 days ago
Agreed with D, processes should focus on what customers actually want!
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Lai
27 days ago
Wait, are we really supposed to define *all* metrics? Sounds excessive!
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Myra
1 month ago
A seems unrealistic, quality often costs more.
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Odelia
1 month ago
I think D is more important for customer satisfaction.
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Delisa
1 month ago
Definitely B! Maximum service level is key.
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Shawn
2 months ago
C could lead to analysis paralysis, though.
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Erick
2 months ago
Wait, can we really define that many metrics? Sounds complicated!
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Telma
2 months ago
A is a bit misleading, lowest cost isn't always best.
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Nancey
2 months ago
I think D is super important too! Customer acceptance matters.
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Graciela
2 months ago
Definitely B! Maximum service level is key.
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Lavera
2 months ago
I practiced a question similar to this, and it emphasized the importance of processes for customer acceptance, which makes me lean towards D.
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Geraldine
3 months ago
I feel like maximizing service levels is important, but I also recall that it can lead to higher costs. B seems risky.
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Juan
3 months ago
I remember discussing how metrics are important, but defining too many might not be effective. So I'm not sure about C.
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Mammie
3 months ago
I think Quality Management Systems should focus on customer satisfaction, so maybe D is the right answer?
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