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Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 130
Topic #: 7

[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

ATo achieve the lowest cost of service provision

BTo achieve the maximum level of service possible

CTo define as many metrics as possible for each process to ensure strong control

DTo define processes that contribute to customer acceptance of services

Show Suggested Answer

Suggested Answer: D

by Argelia at Jun 27, 2026, 05:34 AM

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Shawn

2 days ago

C could lead to analysis paralysis, though.

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Erick

7 days ago

Wait, can we really define that many metrics? Sounds complicated!

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Telma

12 days ago

A is a bit misleading, lowest cost isn't always best.

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Nancey

18 days ago

I think D is super important too! Customer acceptance matters.

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Graciela

23 days ago

Definitely B! Maximum service level is key.

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Lavera

28 days ago

I practiced a question similar to this, and it emphasized the importance of processes for customer acceptance, which makes me lean towards D.

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Geraldine

1 month ago

I feel like maximizing service levels is important, but I also recall that it can lead to higher costs. B seems risky.

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Juan

1 month ago

I remember discussing how metrics are important, but defining too many might not be effective. So I'm not sure about C.

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Mammie

1 month ago

I think Quality Management Systems should focus on customer satisfaction, so maybe D is the right answer?

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