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Exin ITSM20F.EN Exam - Topic 7 Question 121 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 121
Topic #: 7
[All ITSM20F.EN Questions]

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

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Suggested Answer: A

by Portia at Jan 05, 2026, 05:16 AM

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Fernanda
3 days ago
Totally agree with A! It's a big deal when services close.
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Raelene
8 days ago
Wait, are we really saying D) an identified Problem is a service change?
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Ma
13 days ago
C) a Service Level Agreement failure? Not sure that counts as a service change.
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Rosalind
18 days ago
I think B) a major Incident should also be recorded.
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Cherry
24 days ago
A) a formal closure of services is definitely a service change.
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Craig
29 days ago
Haha, I bet the exam writers were trying to trick us with that one. Gotta stay on your toes for those tricky questions!
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Goldie
1 month ago
Hmm, I think Michael has a point. Those other options seem like they could also be considered service changes that require Change Management documentation.
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Val
2 months ago
I'm not sure about that. Wouldn't a major Incident or a Service Level Agreement failure also be considered service changes that need to be reflected in the Change records?
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Hobert
2 months ago
I agree with John. A formal closure of services is a significant change that should be properly documented.
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Ashleigh
2 months ago
Option A is the correct answer. A formal closure of services is definitely a service change that needs to be recorded in the Change Management system.
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Ben
2 months ago
I recall that identified Problems usually lead to changes, but they themselves might not be considered a service change.
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Matthew
3 months ago
I practiced a similar question, and I feel like Service Level Agreement failures could also be related to changes, but I'm not confident.
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Josue
3 months ago
I'm not entirely sure, but I remember something about major incidents being more about issues rather than changes.
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Cary
3 months ago
I think a formal closure of services might be the right answer since it’s a definitive change that needs to be documented.
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Adelaide
3 months ago
I've got a good handle on service changes from my work experience. I'd say A and B are the obvious answers here. The other two are more about incidents and problems, which may or may not require a Change record depending on the specifics.
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Junita
3 months ago
I think the key here is to focus on anything that changes the normal delivery of the service. A formal closure, a major Incident - those are clear service changes. The other options are a bit more ambiguous, so I'll have to weigh those carefully.
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Helene
3 months ago
Okay, let me see if I can break this down. A Service Level Agreement failure could potentially impact the service, so that might need to be recorded. But an identified Problem? I'm not sure how that fits in.
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Carma
4 months ago
Hmm, I'm not sure about this one. Is a major Incident really considered a service change? I'll have to think that one through a bit more.
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Ryan
4 months ago
This seems pretty straightforward - a formal closure of services is definitely a service change that needs to be documented in Change Management.
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