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Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A) a formal closure of services
B) a major Incident
C) a Service Level Agreement failure
D) an identified Problem

Exin ITSM20F.EN Exam - Topic 9 Question 128 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 128
Topic #: 9
[All ITSM20F.EN Questions]

All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?

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Suggested Answer: A

by Annelle at May 30, 2026, 10:51 AM

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