Exin Exam ITSM20F.EN Topic 6 Question 64 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 64
Topic #: 6

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

Aall ISO/IEC 20000 processes

BAvailability Management

CConfiguration Management

DIncident Management

Show Suggested Answer

Suggested Answer: D

A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.

B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.

by Herminia at Dec 28, 2022, 08:01 PM

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