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Exin ITSM20F.EN Exam - Topic 6 Question 64 Discussion

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?
D) Incident Management
A) all ISO/IEC 20000 processes
B) Availability Management
C) Configuration Management

Exin ITSM20F.EN Exam - Topic 6 Question 64 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 64
Topic #: 6
[All ITSM20F.EN Questions]

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

Show Suggested Answer Hide Answer
Suggested Answer: D

A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.

B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.


by Herminia at Dec 28, 2022, 08:01 PM

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Eden
9 months ago
Totally agree with Kayleigh on this one!
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Maybelle
9 months ago
Wait, are we sure about that? Sounds off.
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Erick
9 months ago
Definitely Configuration Management!
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Tanja
10 months ago
I think it's mainly for Incident Management.
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Kayleigh
10 months ago
It should be all ISO/IEC 20000 processes.
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Arlyne
10 months ago
Availability Management sounds familiar too, but I can't recall if it's specifically tied to Known Errors. This is tricky!
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Carman
10 months ago
I feel like Configuration Management might be the right answer since it deals with maintaining accurate information, but I could be wrong.
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Hildegarde
10 months ago
I remember a practice question about how Incident Management relies on Known Errors, so maybe it's related to that?
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Gerald
10 months ago
I think Problem Management needs to keep Known Errors updated for all processes, but I'm not entirely sure if it's just for ISO/IEC 20000.
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Therese
10 months ago
I've got this! SVG and MathML are definitely XML-based, so I'll select those. The others don't seem to be.
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Leah
10 months ago
I practiced this scenario, and I feel like adjusting the hello timer is not the solution. Wasn't it about the hold-down timer?
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Zachary
10 months ago
I've seen questions like this before. I'll start by eliminating the options that don't meet the basic criteria for high-net-worth.
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