Exin Exam ITSM20F.EN Topic 6 Question 64 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 64
Topic #: 6

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

Aall ISO/IEC 20000 processes

BAvailability Management

CConfiguration Management

DIncident Management

Show Suggested Answer

Suggested Answer: D

A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.

B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.

by Herminia at Dec 28, 2022, 08:01 PM

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Therese

5 days ago

I've got this! SVG and MathML are definitely XML-based, so I'll select those. The others don't seem to be.

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Leah

8 days ago

I practiced this scenario, and I feel like adjusting the hello timer is not the solution. Wasn't it about the hold-down timer?

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Zachary

12 days ago

I've seen questions like this before. I'll start by eliminating the options that don't meet the basic criteria for high-net-worth.

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