I'm a bit confused; I thought personal satisfaction of the Configuration Manager was important too, but I don't see how that relates directly to quality objectives.
Hmm, I'm a bit unsure about this one. I know the starting up a project process is important, but I can't quite recall all the specific inputs that should be in place beforehand. I'll have to think it through step-by-step.
I'm a bit confused on this one. I know ITIL covers a lot of different processes, but I'm not sure which one specifically handles the assessment of changes. I'll have to review my ITIL notes to refresh my memory on the different process responsibilities.
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