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Exin ITSM20F.EN Exam - Topic 6 Question 30 Discussion

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?
A) to enable the Service Provider to compare performance with the Customer satisfaction targets and previous surveys
B) to gather information about potential new services that might be interesting for the end users of the services
C) to optimize the resolution processes so that service levels are exceeded
D) to reduce Incidents during the service delivery process

Exin ITSM20F.EN Exam - Topic 6 Question 30 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 30
Topic #: 6
[All ITSM20F.EN Questions]

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

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Suggested Answer: A

by Carmelina at May 03, 2022, 09:31 AM

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Major
7 months ago
A is spot on! Gotta track those targets!
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Roslyn
7 months ago
Wait, isn't D a bit off? Customer satisfaction isn't just about reducing incidents.
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Mabel
7 months ago
C is the way to go! Optimizing processes is key.
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Ben
7 months ago
I think B makes more sense, though.
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Pansy
7 months ago
Definitely A! It's all about comparing performance.
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Benton
8 months ago
Reducing incidents sounds relevant, but I don't think that's the primary objective of measuring customer satisfaction. I lean towards option A.
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Alishia
8 months ago
I feel like optimizing resolution processes is important too, but I can't recall if that's the main goal of customer satisfaction measurement. Maybe option C?
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Carole
8 months ago
I'm not entirely sure, but I remember something about gathering information for new services. Could that be option B?
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Zack
8 months ago
I think the objective is to compare performance with customer satisfaction targets, like option A mentions. That seems to align with what we practiced.
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Sylvia
8 months ago
This looks like a tricky SQL query question. I'll need to carefully examine the table contents and expected results to determine which query option returns the correct data.
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Kattie
8 months ago
This looks like a straightforward question about portfolio management principles. I'm pretty confident I know the answer, but I'll double-check my notes just to be sure.
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Elbert
8 months ago
This seems like a straightforward question about routing protocols. I'm pretty confident I can handle this.
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Martha
8 months ago
Hmm, I'm a bit unsure about this one. I know prioritization is important, but I'm not totally confident in my understanding of the specific factors that influence it. I'll have to think this through step-by-step.
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Monroe
9 months ago
Okay, let's see. "Pending Activation" sounds like a valid user account status to me, so I'll go with A.
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