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Exin ITSM20F.EN Exam - Topic 6 Question 30 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 30
Topic #: 6
[All ITSM20F.EN Questions]

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

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Suggested Answer: A

by Carmelina at May 03, 2022, 09:31 AM

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Major
4 months ago
A is spot on! Gotta track those targets!
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Roslyn
4 months ago
Wait, isn't D a bit off? Customer satisfaction isn't just about reducing incidents.
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Mabel
4 months ago
C is the way to go! Optimizing processes is key.
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Ben
4 months ago
I think B makes more sense, though.
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Pansy
4 months ago
Definitely A! It's all about comparing performance.
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Benton
5 months ago
Reducing incidents sounds relevant, but I don't think that's the primary objective of measuring customer satisfaction. I lean towards option A.
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Alishia
5 months ago
I feel like optimizing resolution processes is important too, but I can't recall if that's the main goal of customer satisfaction measurement. Maybe option C?
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Carole
5 months ago
I'm not entirely sure, but I remember something about gathering information for new services. Could that be option B?
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Zack
5 months ago
I think the objective is to compare performance with customer satisfaction targets, like option A mentions. That seems to align with what we practiced.
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Sylvia
5 months ago
This looks like a tricky SQL query question. I'll need to carefully examine the table contents and expected results to determine which query option returns the correct data.
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Kattie
5 months ago
This looks like a straightforward question about portfolio management principles. I'm pretty confident I know the answer, but I'll double-check my notes just to be sure.
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Elbert
5 months ago
This seems like a straightforward question about routing protocols. I'm pretty confident I can handle this.
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Martha
5 months ago
Hmm, I'm a bit unsure about this one. I know prioritization is important, but I'm not totally confident in my understanding of the specific factors that influence it. I'll have to think this through step-by-step.
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Monroe
5 months ago
Okay, let's see. "Pending Activation" sounds like a valid user account status to me, so I'll go with A.
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