Discuss Exin ITSM20F.EN Exam Topic 6 Question 20

An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?

Aagreeing to the quality policy and objectives with the Change Manager

Bdetermining and providing the resources necessary to attain the quality objectives

Cdetermining the needs and expectations of Customers and other interested parties

Destablishing methods to measure the effectiveness and efficiency of each process

Suggested Answer: A

A . Correct. The quality policy and quality objectives need to be agreed with more people, not only with the Change Manager.

B . Incorrect. This is a step involved in developing and implementing a Quality Management System.

C . Incorrect. This is a step involved in developing and implementing a Quality Management System.

D . Incorrect. This is a step involved in developing and implementing a Quality Management System.

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13 comments · newest first

Clement 12 months ago

D is essential for tracking progress!

Ashley 12 months ago

Wait, are we sure A isn't needed? Sounds important.

Jolanda 12 months ago

B and C are crucial steps, no doubt!

Junita 1 year ago

I agree, A seems more like a formality.

Sage 1 year ago

A is definitely not necessary.

Aliza 1 year ago

I feel like all these steps are interconnected, but if I had to choose, I’d say A might be the least necessary. It’s more about alignment than a direct step in the system.

Anastacia 1 year ago

I'm a bit unsure about D. Measuring effectiveness seems important, but I guess it could be argued that it's not a necessary step in the initial implementation.

Ricki 1 year ago

I remember a practice question where we discussed the importance of determining customer needs. That one feels crucial, so I’m leaning towards A being the answer.

Tyisha 1 year ago

I think agreeing to the quality policy and objectives with the Change Manager might not be essential. It seems more like a collaborative step rather than a core requirement.

Rosalyn 1 year ago

I'm pretty confident about this one. The key requirement seems to be that the notice must describe the individual's rights under the HIPAA rule, like the right to inspect, copy, and amend their PHI.

Jesse 1 year ago

Hmm, this is a tricky one. I'm not entirely sure about the differences between the mission statement, business strategy, total rewards strategy, and organizational vision. I'll need to think this through carefully.

Flo 1 year ago

Hmm, I'm a bit torn between B and D on this one. I'm leaning towards D, using the /pxgrid/ise/pubsub endpoint to expose the service, but I'm not 100% sure. I'll have to think about it a bit more.

Mel 1 year ago

I always get confused between the previous revision and the revision level. I wish we had gone over more examples!

Exin ITSM20F.EN Exam - Topic 6 Question 20 Discussion