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Exin ITSM20F.EN Exam - Topic 6 Question 20 Discussion

An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?
A) agreeing to the quality policy and objectives with the Change Manager
B) determining and providing the resources necessary to attain the quality objectives
C) determining the needs and expectations of Customers and other interested parties
D) establishing methods to measure the effectiveness and efficiency of each process

Exin ITSM20F.EN Exam - Topic 6 Question 20 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 20
Topic #: 6
[All ITSM20F.EN Questions]

An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?

Show Suggested Answer Hide Answer
Suggested Answer: A

A . Correct. The quality policy and quality objectives need to be agreed with more people, not only with the Change Manager.

B . Incorrect. This is a step involved in developing and implementing a Quality Management System.

C . Incorrect. This is a step involved in developing and implementing a Quality Management System.

D . Incorrect. This is a step involved in developing and implementing a Quality Management System.


by Fletcher at May 09, 2022, 02:08 PM

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Clement
10 months ago
D is essential for tracking progress!
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Ashley
10 months ago
Wait, are we sure A isn't needed? Sounds important.
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Jolanda
10 months ago
B and C are crucial steps, no doubt!
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Junita
11 months ago
I agree, A seems more like a formality.
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Sage
11 months ago
A is definitely not necessary.
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Aliza
11 months ago
I feel like all these steps are interconnected, but if I had to choose, I’d say A might be the least necessary. It’s more about alignment than a direct step in the system.
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Anastacia
11 months ago
I'm a bit unsure about D. Measuring effectiveness seems important, but I guess it could be argued that it's not a necessary step in the initial implementation.
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Ricki
11 months ago
I remember a practice question where we discussed the importance of determining customer needs. That one feels crucial, so I’m leaning towards A being the answer.
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Tyisha
11 months ago
I think agreeing to the quality policy and objectives with the Change Manager might not be essential. It seems more like a collaborative step rather than a core requirement.
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Rosalyn
11 months ago
I'm pretty confident about this one. The key requirement seems to be that the notice must describe the individual's rights under the HIPAA rule, like the right to inspect, copy, and amend their PHI.
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Jesse
11 months ago
Hmm, this is a tricky one. I'm not entirely sure about the differences between the mission statement, business strategy, total rewards strategy, and organizational vision. I'll need to think this through carefully.
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Flo
11 months ago
Hmm, I'm a bit torn between B and D on this one. I'm leaning towards D, using the /pxgrid/ise/pubsub endpoint to expose the service, but I'm not 100% sure. I'll have to think about it a bit more.
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Mel
11 months ago
I always get confused between the previous revision and the revision level. I wish we had gone over more examples!
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