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Exin Exam ITSM20F.EN Topic 6 Question 116 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 116
Topic #: 6
[All ITSM20F.EN Questions]

The success and failure of Releases shall be measured. What is included in these measurements?

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Suggested Answer: B

by Willow at Jul 31, 2025, 05:00 PM

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Bettina
41 minutes ago
I think we practiced a question similar to this, and it focused on incidents related to releases. So, I might lean towards B being the best choice.
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Vivienne
6 days ago
I'm not entirely sure, but I feel like the frequency and types of releases could also play a role in measuring success. Maybe A is relevant too?
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Georgeanna
11 days ago
I remember we discussed how incidents after a release can indicate its success or failure, so I think option B might be important.
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Rolland
17 days ago
I'm feeling a little lost on this one. There are a lot of different aspects to consider when measuring release success. I'll need to review my notes and try to remember the specific metrics we discussed.
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Tamekia
22 days ago
Okay, I've got this. The key is to focus on the factors that indicate how well a release performed. That would include things like the frequency and types of releases, as well as any incidents or problems that came up after the release.
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Madelyn
28 days ago
Hmm, I'm a bit unsure about this one. I know we covered release management in class, but I can't quite remember all the details. I'll have to think it through step-by-step.
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Gaynell
1 month ago
This seems like a straightforward question about measuring the success and failure of software releases. I'll need to carefully consider the options and think about what metrics would be most relevant.
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Lynelle
2 months ago
I'm all about A, B, and D. The frequency, types, Incidents, and RFC process are the essential components to evaluate a Release's success or failure. Unless, of course, the Release itself is a failure - then we can just measure it in tears and frustration.
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Elke
3 months ago
I think the Request for Change (RFC) should also be included in the measurements. It helps to understand the reasons behind each Release and how they contribute to the overall success or failure.
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Aretha
3 months ago
That's a good point, Lachelle. It's important to consider the consequences of each Release to determine its success or failure.
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Rene
3 months ago
C? Really? The Release dates? That's like measuring a cake by its birthday candles. I think A, B, and D are the way to go.
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Lucina
2 months ago
I agree, A, B, and D are more relevant to measure the success and failure of Releases.
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Bernadine
3 months ago
I'd go with B and D. The Incidents following a Release and the RFC process are both important indicators of how well the Release went.
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Antonette
2 months ago
I believe the frequency and types of Releases play a significant role in determining the success or failure of a Release.
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Thad
2 months ago
I think Release dates are also important to consider when measuring the success of a Release.
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Brice
2 months ago
I agree, monitoring Incidents and the RFC process is crucial for measuring the success and failure of Releases.
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Lachelle
3 months ago
I also believe that Incidents related to a Release in the period following a Release should be included in the measurements. It's crucial to see the impact of each Release.
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Elke
3 months ago
I agree with Aretha. It's important to track how often Releases are happening and what types of changes are being made.
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Dalene
3 months ago
A and B seem to be the most relevant metrics to measure the success and failure of Releases. Tracking the frequency, types, and related Incidents is crucial.
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Kathryn
1 month ago
Release dates are important too, they can show if there are any patterns in successful or failed Releases.
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Catrice
2 months ago
Yes, and keeping an eye on Incidents related to a Release can help identify areas for improvement.
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Viola
2 months ago
I agree, tracking the frequency and types of Releases gives a good overview of success and failure.
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Aretha
3 months ago
I think the success and failure of Releases should be measured based on the frequency and types of Releases.
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