Exin Exam ITSM20F.EN Topic 6 Question 114 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 114
Topic #: 6

[All ITSM20F.EN Questions]

What is the primary purpose of analyzing Change records?

Ato be able to open a new Problem record, so proactive identification of Incidents is possible

Bto check if related Incident records are adequately closed

Cto detect increasing levels of Changes and emerging trends

Dto provide input to the Service Reporting process

Show Suggested Answer

Suggested Answer: C

A . Incorrect. Problem records are opened based upon Incident analysis.

B . Incorrect. To check if Incident records are adequately closed, Incident records shall be analyzed.

C . Correct. Analysis of Change records allows for trend identification.

D . Incorrect. The purpose of analyzing Change records is to detect increasing levels of Changes and emerging trends.

by Goldie at Jul 06, 2025, 04:48 AM

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23 days ago

I agree with Helene. Identifying emerging trends is key to maintaining control over the environment.

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Eliz

5 days ago

C) to provide input to the Service Reporting process

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Sheridan

11 days ago

B) to be able to open a new Problem record, so proactive identification of Incidents is possible

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Janna

12 days ago

A) to detect increasing levels of Changes and emerging trends

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Helene

29 days ago

Option C seems the most relevant to me. Detecting trends in changes is crucial for proactive management.

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An

1 days ago

It also allows us to provide input to the Service Reporting process.

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Maxima

6 days ago

I agree, analyzing change records helps us detect emerging trends.

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