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Exin ITSM20F.EN Exam - Topic 6 Question 114 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 114
Topic #: 6
[All ITSM20F.EN Questions]

What is the primary purpose of analyzing Change records?

Show Suggested Answer Hide Answer
Suggested Answer: C

A . Incorrect. Problem records are opened based upon Incident analysis.

B . Incorrect. To check if Incident records are adequately closed, Incident records shall be analyzed.

C . Correct. Analysis of Change records allows for trend identification.

D . Incorrect. The purpose of analyzing Change records is to detect increasing levels of Changes and emerging trends.


by Goldie at Jul 06, 2025, 04:48 AM

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Leeann
2 months ago
Definitely not A, that seems off to me.
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Luke
3 months ago
Totally agree, option C makes the most sense!
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Mari
3 months ago
I think it's more about closing Incidents properly, though.
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Rory
3 months ago
Wait, I thought it was just for reporting purposes?
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Raina
3 months ago
It's all about spotting trends in Changes.
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Denny
3 months ago
I practiced a question similar to this, and I think it was about checking if related Incidents are closed. So, could it be option B?
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Margurite
4 months ago
I feel like analyzing Change records is tied to Service Reporting, so maybe it's option D? That seems familiar.
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Adela
4 months ago
I remember something about Change records helping with Incident management, but I can't recall if it's more about opening new Problems or closing Incidents.
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Margret
4 months ago
I think the main purpose is to detect trends, so maybe it's option C? But I'm not entirely sure.
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Lai
4 months ago
I'm feeling a bit lost on this one. The options cover a range of potential uses for Change record analysis, and I'm not sure which one is considered the "primary" purpose. I'll need to review my ITSM knowledge to make a confident choice.
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Colette
4 months ago
Okay, I've got this. Analyzing Change records is all about proactively identifying potential Incidents and making sure related Incident records are properly closed. That's the primary purpose based on the options provided.
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Jin
5 months ago
Hmm, I'm a bit unsure about this one. There are a few options that seem plausible, like detecting trends in Changes or providing input to Service Reporting. I'll need to think through each one carefully.
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Gail
5 months ago
This seems like a straightforward question about the purpose of analyzing Change records. I think the key is to focus on the options and consider how analyzing Change records could support different ITSM processes.
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Jackie
7 months ago
I think analyzing Change records can also provide input to the Service Reporting process.
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Julio
7 months ago
I believe it is also important to check if related Incident records are adequately closed.
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Val
7 months ago
I agree with Beckie. Analyzing Change records helps in identifying trends.
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Beckie
7 months ago
I think the primary purpose is to detect increasing levels of Changes and emerging trends.
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Raul
8 months ago
Ha! The primary purpose is to keep the Change Manager employed. Gotta stay busy, right?
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Lorrine
6 months ago
B) to check if related Incident records are adequately closed
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Tomoko
7 months ago
A) to be able to open a new Problem record, so proactive identification of Incidents is possible
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Lenna
8 months ago
D looks good too. The Service Reporting process needs accurate data on changes to function effectively.
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Leoma
8 months ago
I agree with Helene. Identifying emerging trends is key to maintaining control over the environment.
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Eliz
7 months ago
C) to provide input to the Service Reporting process
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Sheridan
7 months ago
B) to be able to open a new Problem record, so proactive identification of Incidents is possible
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Janna
7 months ago
A) to detect increasing levels of Changes and emerging trends
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Helene
8 months ago
Option C seems the most relevant to me. Detecting trends in changes is crucial for proactive management.
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Keena
7 months ago
Detecting increasing levels of changes is important for proactive identification of incidents.
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An
7 months ago
It also allows us to provide input to the Service Reporting process.
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Maxima
7 months ago
I agree, analyzing change records helps us detect emerging trends.
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