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Exin Exam ITSM20F.EN Topic 6 Question 113 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 113
Topic #: 6
[All ITSM20F.EN Questions]

Which service changes should be documented in change records?

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Suggested Answer: A

by Lorita at Jun 10, 2025, 05:08 PM

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Keneth
2 days ago
I’m a bit confused about whether staff recruitment counts as a service change. It seems more like an operational change to me.
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Arthur
8 days ago
I remember a practice question that emphasized the importance of formal closure of services, so I feel like option B might be key here.
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Isaac
13 days ago
I think all service changes should definitely be documented, but I'm not sure if that includes things like user training.
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Casandra
19 days ago
I'm a little confused by the options here. Is staff recruitment or user training really considered a "service change" that needs to be documented? I'll have to re-read the question and think about the scope of change management.
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Jordan
24 days ago
Okay, I've got this. The question is asking which service changes should be documented in change records, so the answer is clearly A - all service changes. That makes the most sense to ensure proper change management.
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Justa
29 days ago
Hmm, I'm a bit unsure about this one. I know change management is important, but I'm not sure if all service changes need to be documented or just certain types. I'll have to think this through carefully.
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Florinda
1 month ago
This seems like a straightforward question about change management. I'll focus on the key terms like "service changes" and "change records" to determine the best answer.
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