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Exin ITSM20F.EN Exam - Topic 5 Question 71 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 71
Topic #: 5

[All ITSM20F.EN Questions]

What is the objective of IT Service Management?

Ato provide critical services to business customers

Bto provide guaranteed service levels against business requirements

Cto provide management of services to meet business requirements

Dto provide services to the maximum level to the business

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.

by Fausto at May 29, 2023, 06:44 AM

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Marlon

6 months ago

Not sure if "maximum level" is realistic, sounds too ambitious.

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Gertude

6 months ago

Option C really nails it, management is key!

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Candra

7 months ago

I thought it was just about providing critical services, though?

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Elenor

7 months ago

Totally agree, it's crucial for aligning IT with business goals!

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Lisha

7 months ago

ITSM is all about managing services to meet business needs.

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Luke

7 months ago

I’m a bit confused; I thought the objective was more about providing critical services, like option A suggests, but it feels too narrow.

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Blair

7 months ago

I feel like option C makes sense because it mentions managing services to meet business requirements, which seems really relevant.

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Gregg

8 months ago

I remember a practice question that focused on service levels, so I’m leaning towards option B about guaranteed service levels.

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Alease

8 months ago

I think the main goal of IT Service Management is to align IT services with business needs, but I'm not sure which option reflects that best.

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Jesse

8 months ago

I'm pretty sure the Release Train Engineer is the servant leader for the Agile Release Train, but I'll double-check the materials to make sure.

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Kimbery

8 months ago

Okay, I've seen this type of question before. The key is understanding how setprecision() affects the output. I think I can figure this out.

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Dierdre

8 months ago

This seems like a pretty standard induction question. I'd make sure to hit all the key areas that are listed as options. Gotta cover all the bases!

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Mitsue

8 months ago

This question seems pretty straightforward. I'd go with Power Automate for the data sync and reporting, and then use Common Data Service to handle the opportunity approval process. Those two tools should cover all the requirements nicely.

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