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Exin ITSM20F.EN Exam - Topic 5 Question 71 Discussion

What is the objective of IT Service Management?
C) to provide management of services to meet business requirements
A) to provide critical services to business customers
B) to provide guaranteed service levels against business requirements
D) to provide services to the maximum level to the business

Exin ITSM20F.EN Exam - Topic 5 Question 71 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 71
Topic #: 5
[All ITSM20F.EN Questions]

What is the objective of IT Service Management?

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Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.


by Fausto at May 29, 2023, 06:44 AM

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Marlon
9 months ago
Not sure if "maximum level" is realistic, sounds too ambitious.
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Gertude
9 months ago
Option C really nails it, management is key!
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Candra
10 months ago
I thought it was just about providing critical services, though?
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Elenor
10 months ago
Totally agree, it's crucial for aligning IT with business goals!
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Lisha
10 months ago
ITSM is all about managing services to meet business needs.
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Luke
10 months ago
I’m a bit confused; I thought the objective was more about providing critical services, like option A suggests, but it feels too narrow.
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Blair
10 months ago
I feel like option C makes sense because it mentions managing services to meet business requirements, which seems really relevant.
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Gregg
11 months ago
I remember a practice question that focused on service levels, so I’m leaning towards option B about guaranteed service levels.
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Alease
11 months ago
I think the main goal of IT Service Management is to align IT services with business needs, but I'm not sure which option reflects that best.
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Jesse
11 months ago
I'm pretty sure the Release Train Engineer is the servant leader for the Agile Release Train, but I'll double-check the materials to make sure.
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Kimbery
11 months ago
Okay, I've seen this type of question before. The key is understanding how setprecision() affects the output. I think I can figure this out.
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Dierdre
11 months ago
This seems like a pretty standard induction question. I'd make sure to hit all the key areas that are listed as options. Gotta cover all the bases!
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Mitsue
11 months ago
This question seems pretty straightforward. I'd go with Power Automate for the data sync and reporting, and then use Common Data Service to handle the opportunity approval process. Those two tools should cover all the requirements nicely.
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