Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Exin ITSM20F.EN Exam - Topic 5 Question 67 Discussion

What should Quality Management Systems encourage organizations to do?
C) To define as many metrics as possible for each process to ensure strong control
A) To achieve the lowest cost of service provision
B) To achieve the maximum level of service possible
D) To define processes that contribute to customer acceptance of services

Exin ITSM20F.EN Exam - Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 67
Topic #: 5
[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Chanel
7 months ago
Agreed with D! Processes should always aim for customer satisfaction.
upvoted 0 times
...
Fabiola
7 months ago
Wait, are we sure A is a good idea? Lowest cost isn't always best.
upvoted 0 times
...
Rebecka
7 months ago
C is important too, but not the main focus.
upvoted 0 times
...
Devora
7 months ago
I think B makes more sense. Max service level is the goal!
upvoted 0 times
...
Dana
8 months ago
Definitely D! Customer acceptance is key.
upvoted 0 times
...
Casie
8 months ago
I'm a bit confused, but I think the main aim is to ensure processes that lead to customer acceptance, which sounds like D.
upvoted 0 times
...
Leonie
8 months ago
I feel like we practiced a question similar to this, and it emphasized service quality over just cost. So, could it be B?
upvoted 0 times
...
Shawnna
8 months ago
I remember discussing metrics in class, but I'm not sure if defining as many as possible is really the goal. That might be option C?
upvoted 0 times
...
Delfina
8 months ago
I think Quality Management Systems should focus on customer satisfaction, so maybe option D is the right choice?
upvoted 0 times
...
Ellen
8 months ago
I'm a bit confused by this question. The options cover a wide range of IT functions, and I'm not sure which one specifically describes the role of a help desk. I'll have to review my notes and try to narrow it down.
upvoted 0 times
...
Krissy
8 months ago
I think Containment is the answer, but I'm a little unsure. I'll mark that one and come back to it if I have time at the end.
upvoted 0 times
...
Rosamond
8 months ago
I'm not entirely sure, but wasn't there something about SQL injection in one of our practice questions? It seems different, though.
upvoted 0 times
...
Twana
1 year ago
I heard the exam committee had a 'quality control' meeting, but it quickly descended into a 'quantity control' free-for-all.
upvoted 0 times
Reynalda
11 months ago
C) To define as many metrics as possible for each process to ensure strong control
upvoted 0 times
...
Nichelle
11 months ago
B) To define processes that contribute to customer acceptance of services
upvoted 0 times
...
Anabel
11 months ago
A) To achieve the maximum level of service possible
upvoted 0 times
...
...
Fidelia
1 year ago
Ding ding ding! Customer acceptance is where it's at. Anything else is just bureaucracy for bureaucracy's sake.
upvoted 0 times
Bernardo
11 months ago
Customer acceptance is key for sure!
upvoted 0 times
...
Val
11 months ago
D) To define processes that contribute to customer acceptance of services
upvoted 0 times
...
Linn
12 months ago
A) To achieve the maximum level of service possible
upvoted 0 times
...
...
Georgiana
1 year ago
Ah, the old 'more metrics, more control' fallacy. That's a surefire way to drown in data and lose sight of the big picture.
upvoted 0 times
...
Blondell
1 year ago
Shooting for the 'maximum level of service' sounds a bit like overkill. Wouldn't 'optimal' be a better target?
upvoted 0 times
...
Xochitl
1 year ago
A? Really? That's like saying the goal of quality is to be the cheapest, not the best. This exam is getting a bit silly.
upvoted 0 times
Amber
12 months ago
Exactly, quality management is all about providing the best service possible.
upvoted 0 times
...
Nathalie
1 year ago
D) To define processes that contribute to customer acceptance of services
upvoted 0 times
...
Jarod
1 year ago
B) To achieve the maximum level of service possible
upvoted 0 times
...
...
Delbert
1 year ago
I believe defining processes that contribute to customer acceptance of services (D) is also important. It's not just about the level of service, but also about meeting customer expectations.
upvoted 0 times
...
Evangelina
1 year ago
I agree with Coral. Providing the best service possible is crucial for customer satisfaction and retention.
upvoted 0 times
...
Coral
1 year ago
I think Quality Management Systems should encourage organizations to achieve the maximum level of service possible (B).
upvoted 0 times
...

Save Cancel