Exin Exam ITSM20F.EN Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 67
Topic #: 5

[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

ATo achieve the lowest cost of service provision

BTo achieve the maximum level of service possible

CTo define as many metrics as possible for each process to ensure strong control

DTo define processes that contribute to customer acceptance of services

Show Suggested Answer

Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Twana

17 days ago

I heard the exam committee had a 'quality control' meeting, but it quickly descended into a 'quantity control' free-for-all.

upvoted 0 times

...

Fidelia

24 days ago

Ding ding ding! Customer acceptance is where it's at. Anything else is just bureaucracy for bureaucracy's sake.

upvoted 0 times

...

Georgiana

27 days ago

Ah, the old 'more metrics, more control' fallacy. That's a surefire way to drown in data and lose sight of the big picture.

upvoted 0 times

...

Blondell

28 days ago

Shooting for the 'maximum level of service' sounds a bit like overkill. Wouldn't 'optimal' be a better target?

upvoted 0 times

...

Xochitl

30 days ago

A? Really? That's like saying the goal of quality is to be the cheapest, not the best. This exam is getting a bit silly.

upvoted 0 times

Jarod

9 days ago

B) To achieve the maximum level of service possible

upvoted 0 times

...

Delbert

2 months ago

I believe defining processes that contribute to customer acceptance of services (D) is also important. It's not just about the level of service, but also about meeting customer expectations.

upvoted 0 times

...

Evangelina

2 months ago

I agree with Coral. Providing the best service possible is crucial for customer satisfaction and retention.

upvoted 0 times

...

Coral

2 months ago

I think Quality Management Systems should encourage organizations to achieve the maximum level of service possible (B).

upvoted 0 times

...