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Exin Exam ITSM20F.EN Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 67
Topic #: 5
[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

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Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

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Twana
1 months ago
I heard the exam committee had a 'quality control' meeting, but it quickly descended into a 'quantity control' free-for-all.
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Fidelia
1 months ago
Ding ding ding! Customer acceptance is where it's at. Anything else is just bureaucracy for bureaucracy's sake.
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Linn
7 days ago
A) To achieve the maximum level of service possible
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Georgiana
2 months ago
Ah, the old 'more metrics, more control' fallacy. That's a surefire way to drown in data and lose sight of the big picture.
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Blondell
2 months ago
Shooting for the 'maximum level of service' sounds a bit like overkill. Wouldn't 'optimal' be a better target?
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Xochitl
2 months ago
A? Really? That's like saying the goal of quality is to be the cheapest, not the best. This exam is getting a bit silly.
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Amber
16 days ago
Exactly, quality management is all about providing the best service possible.
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Nathalie
19 days ago
D) To define processes that contribute to customer acceptance of services
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Jarod
28 days ago
B) To achieve the maximum level of service possible
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Delbert
2 months ago
I believe defining processes that contribute to customer acceptance of services (D) is also important. It's not just about the level of service, but also about meeting customer expectations.
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Evangelina
3 months ago
I agree with Coral. Providing the best service possible is crucial for customer satisfaction and retention.
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Coral
3 months ago
I think Quality Management Systems should encourage organizations to achieve the maximum level of service possible (B).
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