Exin Exam ITSM20F.EN Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 67
Topic #: 5

What are the key contents of an IT Service Management System?

Aa software system for the ticket system

Ba software system to monitor the key performance indicators (KPIs)

Cdefinition of corporate measures to achieve the required level of quality

Dsystematic processes for ticket recording and follow-up only

Show Suggested Answer

Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

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