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Exin ITSM20F.EN Exam - Topic 5 Question 67 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 67
Topic #: 5
[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

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Suggested Answer: C

by Lorrie at Feb 24, 2023, 12:56 PM

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Chanel
4 months ago
Agreed with D! Processes should always aim for customer satisfaction.
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Fabiola
4 months ago
Wait, are we sure A is a good idea? Lowest cost isn't always best.
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Rebecka
5 months ago
C is important too, but not the main focus.
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Devora
5 months ago
I think B makes more sense. Max service level is the goal!
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Dana
5 months ago
Definitely D! Customer acceptance is key.
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Casie
5 months ago
I'm a bit confused, but I think the main aim is to ensure processes that lead to customer acceptance, which sounds like D.
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Leonie
5 months ago
I feel like we practiced a question similar to this, and it emphasized service quality over just cost. So, could it be B?
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Shawnna
5 months ago
I remember discussing metrics in class, but I'm not sure if defining as many as possible is really the goal. That might be option C?
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Delfina
5 months ago
I think Quality Management Systems should focus on customer satisfaction, so maybe option D is the right choice?
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Ellen
6 months ago
I'm a bit confused by this question. The options cover a wide range of IT functions, and I'm not sure which one specifically describes the role of a help desk. I'll have to review my notes and try to narrow it down.
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Krissy
6 months ago
I think Containment is the answer, but I'm a little unsure. I'll mark that one and come back to it if I have time at the end.
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Rosamond
6 months ago
I'm not entirely sure, but wasn't there something about SQL injection in one of our practice questions? It seems different, though.
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Twana
10 months ago
I heard the exam committee had a 'quality control' meeting, but it quickly descended into a 'quantity control' free-for-all.
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Reynalda
8 months ago
C) To define as many metrics as possible for each process to ensure strong control
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Nichelle
8 months ago
B) To define processes that contribute to customer acceptance of services
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Anabel
9 months ago
A) To achieve the maximum level of service possible
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Fidelia
10 months ago
Ding ding ding! Customer acceptance is where it's at. Anything else is just bureaucracy for bureaucracy's sake.
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Bernardo
9 months ago
Customer acceptance is key for sure!
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Val
9 months ago
D) To define processes that contribute to customer acceptance of services
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Linn
9 months ago
A) To achieve the maximum level of service possible
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Georgiana
10 months ago
Ah, the old 'more metrics, more control' fallacy. That's a surefire way to drown in data and lose sight of the big picture.
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Blondell
10 months ago
Shooting for the 'maximum level of service' sounds a bit like overkill. Wouldn't 'optimal' be a better target?
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Xochitl
10 months ago
A? Really? That's like saying the goal of quality is to be the cheapest, not the best. This exam is getting a bit silly.
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Amber
9 months ago
Exactly, quality management is all about providing the best service possible.
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Nathalie
9 months ago
D) To define processes that contribute to customer acceptance of services
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Jarod
10 months ago
B) To achieve the maximum level of service possible
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Delbert
11 months ago
I believe defining processes that contribute to customer acceptance of services (D) is also important. It's not just about the level of service, but also about meeting customer expectations.
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Evangelina
11 months ago
I agree with Coral. Providing the best service possible is crucial for customer satisfaction and retention.
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Coral
12 months ago
I think Quality Management Systems should encourage organizations to achieve the maximum level of service possible (B).
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