Exin ITSM20F.EN Exam - Topic 5 Question 29 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 29
Topic #: 5

How should the requirements for Service Continuity and Availability be identified?

AThis should be calculated based upon historical data for major Incidents and their consequences for the organization.

BThis should be done on the basis of Customer satisfaction investigations, so that the real user need can be clearly identified.

CThis should be identified based upon the business priorities, Service Level Agreements (SLAs) and assessed risks.

DThis should be made up from Service requirements and Service Level Agreements (SLAs) if available.

Show Suggested Answer

Suggested Answer: C

by Chau at May 08, 2022, 04:29 AM

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Carma

4 months ago

Totally agree with using historical data and business priorities!

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Yun

4 months ago

Wait, can we really rely on SLAs alone? Seems risky.

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Eve

4 months ago

Business priorities and SLAs are definitely the way to go.

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Devorah

4 months ago

I think customer satisfaction should be the priority!

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Lashaunda

5 months ago

Historical data is key for understanding past incidents.

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Princess

5 months ago

Option D sounds familiar, but I’m not clear on how effective it would be without considering the broader context of business needs and risks.

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Pedro

5 months ago

I feel like historical data is important, so option A could be a good choice, but I’m not confident if it covers all aspects of service availability.

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Lizbeth

5 months ago

I remember studying about customer satisfaction surveys, so option B seems relevant, but I wonder if it’s enough on its own to identify continuity requirements.

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Tawna

5 months ago

I think option C makes the most sense since it ties into business priorities and SLAs, but I'm not entirely sure if risks should be included in that calculation.

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Erasmo

5 months ago

This seems straightforward. I think the answer is A and B - the global search and the Recent Records component should both allow me to access and edit the converted leads.

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