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Exin ITSM20F.EN Exam - Topic 5 Question 29 Discussion

How should the requirements for Service Continuity and Availability be identified?
C) This should be identified based upon the business priorities, Service Level Agreements (SLAs) and assessed risks.
A) This should be calculated based upon historical data for major Incidents and their consequences for the organization.
B) This should be done on the basis of Customer satisfaction investigations, so that the real user need can be clearly identified.
D) This should be made up from Service requirements and Service Level Agreements (SLAs) if available.

Exin ITSM20F.EN Exam - Topic 5 Question 29 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 29
Topic #: 5
[All ITSM20F.EN Questions]

How should the requirements for Service Continuity and Availability be identified?

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Suggested Answer: C

by Chau at May 08, 2022, 04:29 AM

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Carma
10 months ago
Totally agree with using historical data and business priorities!
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Yun
10 months ago
Wait, can we really rely on SLAs alone? Seems risky.
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Eve
10 months ago
Business priorities and SLAs are definitely the way to go.
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Devorah
11 months ago
I think customer satisfaction should be the priority!
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Lashaunda
11 months ago
Historical data is key for understanding past incidents.
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Princess
11 months ago
Option D sounds familiar, but I’m not clear on how effective it would be without considering the broader context of business needs and risks.
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Pedro
11 months ago
I feel like historical data is important, so option A could be a good choice, but I’m not confident if it covers all aspects of service availability.
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Lizbeth
11 months ago
I remember studying about customer satisfaction surveys, so option B seems relevant, but I wonder if it’s enough on its own to identify continuity requirements.
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Tawna
11 months ago
I think option C makes the most sense since it ties into business priorities and SLAs, but I'm not entirely sure if risks should be included in that calculation.
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Erasmo
11 months ago
This seems straightforward. I think the answer is A and B - the global search and the Recent Records component should both allow me to access and edit the converted leads.
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Noelia
11 months ago
Hmm, this question seems a bit tricky. I'll need to carefully read through the details and think it through step-by-step.
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Julieta
11 months ago
This question seems straightforward, but I want to make sure I understand the core dump configuration in the non-global zone before answering.
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Pansy
11 months ago
I'm leaning toward half-board too, but there was something about inclusive plans that made me doubt myself. Did we cover that in class?
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