Discuss Exin ITSM20F.EN Exam Topic 5 Question 29

How should the requirements for Service Continuity and Availability be identified?

AThis should be calculated based upon historical data for major Incidents and their consequences for the organization.

BThis should be done on the basis of Customer satisfaction investigations, so that the real user need can be clearly identified.

CThis should be identified based upon the business priorities, Service Level Agreements (SLAs) and assessed risks.

DThis should be made up from Service requirements and Service Level Agreements (SLAs) if available.

Suggested Answer: C

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13 comments · newest first

Carma 12 months ago

Totally agree with using historical data and business priorities!

Yun 12 months ago

Wait, can we really rely on SLAs alone? Seems risky.

Eve 12 months ago

Business priorities and SLAs are definitely the way to go.

Devorah 1 year ago

I think customer satisfaction should be the priority!

Lashaunda 1 year ago

Historical data is key for understanding past incidents.

Princess 1 year ago

Option D sounds familiar, but I’m not clear on how effective it would be without considering the broader context of business needs and risks.

Pedro 1 year ago

I feel like historical data is important, so option A could be a good choice, but I’m not confident if it covers all aspects of service availability.

Lizbeth 1 year ago

I remember studying about customer satisfaction surveys, so option B seems relevant, but I wonder if it’s enough on its own to identify continuity requirements.

Tawna 1 year ago

I think option C makes the most sense since it ties into business priorities and SLAs, but I'm not entirely sure if risks should be included in that calculation.

Erasmo 1 year ago

This seems straightforward. I think the answer is A and B - the global search and the Recent Records component should both allow me to access and edit the converted leads.

Noelia 1 year ago

Hmm, this question seems a bit tricky. I'll need to carefully read through the details and think it through step-by-step.

Julieta 1 year ago

This question seems straightforward, but I want to make sure I understand the core dump configuration in the non-global zone before answering.

Pansy 1 year ago

I'm leaning toward half-board too, but there was something about inclusive plans that made me doubt myself. Did we cover that in class?

Exin ITSM20F.EN Exam - Topic 5 Question 29 Discussion