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Exin ITSM20F.EN Exam - Topic 5 Question 28 Discussion

Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
D) in a Service Level Agreement (SLA)
A) in a Capacity Plan
B) in a Configuration Management Database (CMDB)
C) in a Definitive Software Library (DSL)

Exin ITSM20F.EN Exam - Topic 5 Question 28 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 28
Topic #: 5
[All ITSM20F.EN Questions]

Where are agreements regarding Service Delivery and its relationship to Security Management recorded?

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Suggested Answer: D

by Lorrine at May 06, 2022, 01:41 PM

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Vanesa
7 months ago
DSL? Really? That seems off.
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Marta
7 months ago
Wait, are we sure it's not in the Capacity Plan?
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Chanel
7 months ago
SLA makes the most sense for this.
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Vilma
7 months ago
I thought it was in the CMDB?
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Lilli
7 months ago
Definitely in a Service Level Agreement (SLA).
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Elden
8 months ago
I keep mixing up the terms, but I think the Capacity Plan might have some related information, though it doesn't seem like the main place for these agreements.
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Sol
8 months ago
I practiced a similar question, and I feel like the SLA is definitely the most relevant option here, but I could be wrong.
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Heike
8 months ago
I'm not entirely sure, but I remember something about a Configuration Management Database being involved in tracking these kinds of agreements.
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Stefanie
8 months ago
I think the agreements about Service Delivery and Security Management are usually found in a Service Level Agreement, right?
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Jettie
8 months ago
I'm pretty confident I know how this works. The admin group will prevent the LSP from using the R4-R6 link, so the path will have to go through R3-R5-R6. I'll select that option.
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Merissa
9 months ago
Okay, I think I've got this. The key is to move any persistent data that needs to be shared between nodes to a highly available database. Options A, C, and D look like the right choices here.
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