Exin ITSM20F.EN Exam - Topic 5 Question 28 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 28
Topic #: 5

[All ITSM20F.EN Questions]

Where are agreements regarding Service Delivery and its relationship to Security Management recorded?

Ain a Capacity Plan

Bin a Configuration Management Database (CMDB)

Cin a Definitive Software Library (DSL)

Din a Service Level Agreement (SLA)

Show Suggested Answer

Suggested Answer: D

by Lorrine at May 06, 2022, 01:41 PM

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Vanesa

5 months ago

DSL? Really? That seems off.

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Marta

5 months ago

Wait, are we sure it's not in the Capacity Plan?

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Chanel

6 months ago

SLA makes the most sense for this.

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Vilma

6 months ago

I thought it was in the CMDB?

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Lilli

6 months ago

Definitely in a Service Level Agreement (SLA).

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Elden

6 months ago

I keep mixing up the terms, but I think the Capacity Plan might have some related information, though it doesn't seem like the main place for these agreements.

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Sol

6 months ago

I practiced a similar question, and I feel like the SLA is definitely the most relevant option here, but I could be wrong.

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Heike

6 months ago

I'm not entirely sure, but I remember something about a Configuration Management Database being involved in tracking these kinds of agreements.

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Stefanie

7 months ago

I think the agreements about Service Delivery and Security Management are usually found in a Service Level Agreement, right?

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Jettie

7 months ago

I'm pretty confident I know how this works. The admin group will prevent the LSP from using the R4-R6 link, so the path will have to go through R3-R5-R6. I'll select that option.

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Merissa

7 months ago

Okay, I think I've got this. The key is to move any persistent data that needs to be shared between nodes to a highly available database. Options A, C, and D look like the right choices here.

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