Discuss Exin ITSM20F.EN Exam Topic 5 Question 122

What is the added value of a service being delivered?

DThe outcomes have a lower total cost of ownership than when the value is produced within the customer organization.

BYou do not have the ownership of specific costs and risks in producing the service.

AYou can specifically define the service by means of a Service Level Agreement (SLA).

CYou do not have to invest in a process to control it.

Suggested Answer: B

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27 comments · newest first

Alisha 4 months ago

Plus, it can justify higher prices.

Joaquin 4 months ago

Definitely! Unique features make a service stand out.

Nichelle 4 months ago

Agreed! It can lead to customer loyalty.

Jose 4 months ago

I think added value means better customer experience.

Lasandra 4 months ago

Surprised to see how much it can impact sales!

Karrie 6 months ago

It can enhance efficiency for sure.

Sunny 6 months ago

Really? I’m not sure it always adds value.

Paulene 6 months ago

Totally agree, it builds loyalty too!

Bernardo 6 months ago

It improves customer satisfaction.

Kristeen 6 months ago

The added value is the icing on the cake that makes you want to come back for more, like a free back massage with your oil change.

Letha 7 months ago

The added value is the cherry on top that makes you feel like you're getting your money's worth, and not just the bare minimum.

Sharen 7 months ago

The added value is what sets the service apart from competitors and makes it worth the customer's money.

Shayne 7 months ago

The added value is the difference between the cost of the service and the perceived value the customer receives.

Gregoria 7 months ago

The added value is the extra features or perks that make the service more valuable and desirable to the customer.

Adelina 7 months ago

The added value of a service is the benefit it provides to the customer beyond the basic service itself.

Brock 8 months ago

I think it’s important to consider both tangible and intangible benefits, but I’m confused about how to balance those in my answer.

Reita 8 months ago

I feel like the added value could also involve customer experience, but I can't recall specific examples from my notes.

Pauline 8 months ago

I remember a practice question that asked about service differentiation, which might relate to added value. Is it about what makes a service unique?

Rosio 9 months ago

I think the added value of a service is about how it meets customer needs, but I'm not entirely sure how to articulate that clearly.

Shay 9 months ago

This question seems pretty open-ended. I'll probably start by defining what I mean by "added value" and then give a few specific examples of how the service creates value for the customer.

Johnathon 9 months ago

Okay, I think I've got a plan for this. I'll outline the primary ways the service delivers value, such as solving a key problem, meeting an unmet need, or providing something unique compared to alternatives.

Beth 9 months ago

Ugh, this seems like a tricky one. I'm not totally confident in how to approach it. Maybe I'll try to give some concrete examples of how the service creates value for the customer.

Micaela 9 months ago

Hmm, not sure exactly what they're looking for here. I guess I'd try to identify the main value-adds of the service, like improved efficiency, cost savings, or enhanced user experience.

Hobert 9 months ago

I think this is a pretty straightforward question. I'd focus on discussing the key benefits that a service provides to the customer or user.

Arlette 3 months ago

↳ replying to Hobert

Plus, they can enhance customer satisfaction.

Sharan 3 months ago

↳ replying to Hobert

They offer convenience and accessibility.

Dolores 3 months ago

↳ replying to Hobert

Services save time and effort.

Exin ITSM20F.EN Exam - Topic 5 Question 122 Discussion