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Exin ITSM20F.EN Exam - Topic 5 Question 115 Discussion

Posted by Coral on Jul 09, 2025 at 04:16 PM

What services can be left out of the Service Catalogue?

Suggested Answer: D

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29 comments · newest first
ME
Meaghan 10 months ago
Totally agree with leaving out seldom delivered services!
MA
Maxima 10 months ago
I disagree, even rare services should be listed!
YU
Yuki 11 months ago
No services at all? That sounds a bit extreme!
AN
Annett 11 months ago
Less than 10% of customers? Seems reasonable to exclude those.
CU
Curt 11 months ago
Incidental services can definitely be left out.
TA
Tamekia 11 months ago
I’m confused about option D; I thought we always need to have at least some services listed, right?
NE
Nelida 12 months ago
I feel like network-related services are usually important, so I doubt they should be excluded from the catalogue.
CA
Candra 12 months ago
I remember a practice question about excluding services based on frequency, so maybe option C is also a possibility?
LE
Leanna 1 year ago
I think incidental services that are seldom delivered could be left out, but I'm not entirely sure if that applies to all cases.
YE
Yen 1 year ago
This is a good one. I'm pretty confident I know the answer here. The key is to look for services that don't meet the core requirements for the Service Catalogue.
SH
Sherell 1 year ago
Okay, I've got a strategy for this. I'll focus on the key criteria like seldom-delivered services and low customer usage. That should help me identify the right answer.
AL
Aliza 1 year ago
Hmm, I'm a bit unsure about this one. I know the Service Catalogue is important, but I'm not entirely clear on what can be excluded. I'll need to review my notes and think it through.
WA
Wava 1 year ago
This seems like a straightforward question about the Service Catalogue. I'll need to think carefully about which services can be left out, considering factors like frequency of delivery and customer usage.
GI
Gianna 1 year ago
I believe services that are delivered to less than 10% of the Customers can be left out to streamline the catalogue.
VA
Vallie 1 year ago
I think network-related services are important and should be included in the Service Catalogue.
GE
Gertude 1 year ago
But what about network-related services? Shouldn't they be included?
JE
Jerilyn 1 year ago
I'd go with option C. Less than 10% of customers? That's basically nobody, right?
ER
Erasmo 1 year ago
D! The answer is clearly D - no services. That way, we can all just go home early.
SH
Shaun 1 year ago
Option C makes sense, if only a few people use it, why bother including it?
KA
Karan 1 year ago
↳ replying to Shaun
A) incidental services that are seldom delivered
FL
Flo 1 year ago
I agree with Vallie, those services are not essential.
LY
Lynsey 1 year ago
I'm a network guy, so I'm going with option B. Keep those network services in the catalogue!
ME
Merri 1 year ago
↳ replying to Lynsey
User 3: I think we can leave out the incidental services that are seldom delivered.
MA
Marget 1 year ago
↳ replying to Lynsey
User 2: I think we should also include services that are delivered to less than 10% of the customers.
DI
Diego 1 year ago
↳ replying to Lynsey
User 1: I agree, network-related services are essential.
KR
Kris 1 year ago
Option A seems reasonable, who needs those pesky 'incidental' services anyway?
TY
Tyra 1 year ago
↳ replying to Kris
User 2: Yeah, we should focus on the services that are actually used by the majority of customers.
FI
Filiberto 1 year ago
↳ replying to Kris
User 1: I agree, those incidental services are just a waste of time.
VA
Vallie 1 year ago
I think incidental services that are seldom delivered can be left out.
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