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Exin Exam ITSM20F.EN Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 110
Topic #: 5
[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

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Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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Rosalyn
3 months ago
This is a tough one, but I'm going to go with the customer. They're the ones with the money, so they call the shots. Although, the service provider might have a say too... Ugh, this is confusing!
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Sheldon
3 months ago
Service provider, definitely. They're the ones who have to actually provide the service, so they know what's feasible.
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Brittni
2 months ago
Customer might have some input, but ultimately it's the service provider's call.
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Sonia
2 months ago
I agree, they are the ones responsible for delivering the service.
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Stanford
3 months ago
Service provider is the one who will define the service level requirements.
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Mitzie
3 months ago
Hmm, I'm going with the end user on this one. They're the ones actually using the service, so they should have a say in the requirements.
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Vallie
3 months ago
Service Provider may also have a role in defining service level requirements.
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Leontine
3 months ago
I agree, the end user's input is crucial for setting the right expectations.
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Corrina
3 months ago
End user is the one who will define service level requirements.
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Clement
3 months ago
I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.
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Lelia
1 months ago
Yes, the service provider also plays a key role in defining SLRs as they understand their capabilities.
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Geraldo
1 months ago
C) Service Provider
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Martina
2 months ago
I agree, the customer should definitely have a say in defining the service level requirements.
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Rory
2 months ago
I think it's actually the customer. They are the ones who know what they need.
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Corazon
2 months ago
D) Supplier
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Gearldine
2 months ago
C) Service Provider
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Carlota
2 months ago
B) End user
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Billy
2 months ago
A) Customer
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Tyisha
4 months ago
But what about the service provider? Don't they also play a role in defining service level requirements?
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Paola
4 months ago
I agree with Shawna, the customer is the one who knows what they need.
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Annice
4 months ago
The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.
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King
2 months ago
True, the end user's needs and expectations should also be considered in defining the service level requirements.
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Luann
2 months ago
End user
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Hester
2 months ago
But the service provider also plays a role in understanding and meeting those requirements.
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Rebbecca
2 months ago
Service Provider
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Matthew
3 months ago
Service Provider
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Lucina
3 months ago
That's right, the customer is the one who defines the service level requirements.
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Nana
3 months ago
Yes, the customer is the one who will define the service level requirements.
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Idella
3 months ago
Customer
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Tammi
3 months ago
Customer
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Shawna
4 months ago
I think the customer will define service level requirements.
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