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Exin Exam ITSM20F.EN Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 110
Topic #: 5
[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

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Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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Rosalyn
27 days ago
This is a tough one, but I'm going to go with the customer. They're the ones with the money, so they call the shots. Although, the service provider might have a say too... Ugh, this is confusing!
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Sheldon
30 days ago
Service provider, definitely. They're the ones who have to actually provide the service, so they know what's feasible.
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Sonia
3 days ago
I agree, they are the ones responsible for delivering the service.
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Stanford
18 days ago
Service provider is the one who will define the service level requirements.
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Mitzie
1 months ago
Hmm, I'm going with the end user on this one. They're the ones actually using the service, so they should have a say in the requirements.
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Vallie
19 days ago
Service Provider may also have a role in defining service level requirements.
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Leontine
20 days ago
I agree, the end user's input is crucial for setting the right expectations.
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Corrina
27 days ago
End user is the one who will define service level requirements.
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Clement
1 months ago
I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.
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Carlota
7 days ago
B) End user
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Billy
9 days ago
A) Customer
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Tyisha
2 months ago
But what about the service provider? Don't they also play a role in defining service level requirements?
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Paola
2 months ago
I agree with Shawna, the customer is the one who knows what they need.
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Annice
2 months ago
The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.
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King
5 days ago
True, the end user's needs and expectations should also be considered in defining the service level requirements.
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Luann
8 days ago
End user
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Hester
12 days ago
But the service provider also plays a role in understanding and meeting those requirements.
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Rebbecca
13 days ago
Service Provider
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Matthew
19 days ago
Service Provider
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Lucina
20 days ago
That's right, the customer is the one who defines the service level requirements.
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Nana
25 days ago
Yes, the customer is the one who will define the service level requirements.
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Idella
27 days ago
Customer
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Tammi
1 months ago
Customer
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Shawna
2 months ago
I think the customer will define service level requirements.
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