Exin ITSM20F.EN Exam - Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 110
Topic #: 5

[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

ACustomer

BEnd user

CService Provider

DSupplier

Show Suggested Answer

Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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Kasandra

7 months ago

Wait, can the Supplier really define those requirements? Sounds off.

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Cyndy

7 months ago

Service Provider sets the standards, right?

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Lawrence

7 months ago

Definitely the Customer! They know what they need.

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Phil

8 months ago

Totally agree with Lawrence, customers have the final say!

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Fatima

8 months ago

I think it's the End user, they’re the ones using the service.

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Ivan

8 months ago

I’m stuck between the customer and the end user. I wish I had reviewed that section more thoroughly!

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Bette

8 months ago

I’m leaning towards the service provider, but I recall that the customer often has the final say on requirements.

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Youlanda

9 months ago

I remember a practice question where the end user had a significant role, but I feel like it’s more about the customer in this case.

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Glory

9 months ago

I think the customer usually defines the service level requirements, but I'm not entirely sure.

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Kris

9 months ago

This is a good question to test our understanding of stakeholder roles. I'll use the process of elimination to narrow down the options and choose the most likely answer.

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Angelo

9 months ago

I'm a little confused by the wording of this question. I'll need to re-read it a few times to make sure I'm understanding it correctly before selecting an answer.

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Kiera

9 months ago

Okay, I've got this. The customer is the one who will define the service level requirements, since they are the one receiving the service and have specific needs and expectations.

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Holley

10 months ago

Hmm, I'm a bit unsure about this one. I'll need to review my notes on stakeholder management to make sure I understand who is responsible for defining service level requirements.

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Sol

10 months ago

This seems like a straightforward question about stakeholders and service level requirements. I'll think it through carefully and choose the best answer.

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Rosalyn

1 year ago

This is a tough one, but I'm going to go with the customer. They're the ones with the money, so they call the shots. Although, the service provider might have a say too... Ugh, this is confusing!

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Sheldon

1 year ago

Service provider, definitely. They're the ones who have to actually provide the service, so they know what's feasible.

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Brittni

1 year ago

Customer might have some input, but ultimately it's the service provider's call.

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Sonia

1 year ago

I agree, they are the ones responsible for delivering the service.

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Stanford

1 year ago

Service provider is the one who will define the service level requirements.

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Mitzie

1 year ago

Hmm, I'm going with the end user on this one. They're the ones actually using the service, so they should have a say in the requirements.

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Vallie

1 year ago

Service Provider may also have a role in defining service level requirements.

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Leontine

1 year ago

I agree, the end user's input is crucial for setting the right expectations.

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Corrina

1 year ago

End user is the one who will define service level requirements.

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Clement

1 year ago

I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.

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Lelia

1 year ago

Yes, the service provider also plays a key role in defining SLRs as they understand their capabilities.

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Geraldo

1 year ago

C) Service Provider

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Martina

1 year ago

I agree, the customer should definitely have a say in defining the service level requirements.

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Rory

1 year ago

I think it's actually the customer. They are the ones who know what they need.

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Corazon

1 year ago

D) Supplier

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Gearldine

1 year ago

C) Service Provider

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Carlota

1 year ago

B) End user

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Billy

1 year ago

A) Customer

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Tyisha

1 year ago

But what about the service provider? Don't they also play a role in defining service level requirements?

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Paola

1 year ago

I agree with Shawna, the customer is the one who knows what they need.

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Annice

1 year ago

The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.

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King

1 year ago

True, the end user's needs and expectations should also be considered in defining the service level requirements.

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Luann

1 year ago

End user

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Hester

1 year ago

But the service provider also plays a role in understanding and meeting those requirements.

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Rebbecca

1 year ago

Service Provider

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Matthew

1 year ago

Service Provider

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Lucina

1 year ago

That's right, the customer is the one who defines the service level requirements.

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Nana

1 year ago

Yes, the customer is the one who will define the service level requirements.

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Idella

1 year ago

Customer

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Tammi

1 year ago

Customer

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Shawna

1 year ago

I think the customer will define service level requirements.

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