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Exin ITSM20F.EN Exam - Topic 5 Question 110 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 110
Topic #: 5
[All ITSM20F.EN Questions]

Which stakeholder will define service level requirements?

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Suggested Answer: B

by Dylan at Mar 21, 2025, 07:16 PM

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Kasandra
3 months ago
Wait, can the Supplier really define those requirements? Sounds off.
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Cyndy
3 months ago
Service Provider sets the standards, right?
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Lawrence
3 months ago
Definitely the Customer! They know what they need.
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Phil
3 months ago
Totally agree with Lawrence, customers have the final say!
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Fatima
3 months ago
I think it's the End user, they’re the ones using the service.
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Ivan
4 months ago
I’m stuck between the customer and the end user. I wish I had reviewed that section more thoroughly!
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Bette
4 months ago
I’m leaning towards the service provider, but I recall that the customer often has the final say on requirements.
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Youlanda
4 months ago
I remember a practice question where the end user had a significant role, but I feel like it’s more about the customer in this case.
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Glory
4 months ago
I think the customer usually defines the service level requirements, but I'm not entirely sure.
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Kris
4 months ago
This is a good question to test our understanding of stakeholder roles. I'll use the process of elimination to narrow down the options and choose the most likely answer.
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Angelo
5 months ago
I'm a little confused by the wording of this question. I'll need to re-read it a few times to make sure I'm understanding it correctly before selecting an answer.
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Kiera
5 months ago
Okay, I've got this. The customer is the one who will define the service level requirements, since they are the one receiving the service and have specific needs and expectations.
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Holley
5 months ago
Hmm, I'm a bit unsure about this one. I'll need to review my notes on stakeholder management to make sure I understand who is responsible for defining service level requirements.
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Sol
5 months ago
This seems like a straightforward question about stakeholders and service level requirements. I'll think it through carefully and choose the best answer.
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Rosalyn
10 months ago
This is a tough one, but I'm going to go with the customer. They're the ones with the money, so they call the shots. Although, the service provider might have a say too... Ugh, this is confusing!
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Sheldon
10 months ago
Service provider, definitely. They're the ones who have to actually provide the service, so they know what's feasible.
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Brittni
9 months ago
Customer might have some input, but ultimately it's the service provider's call.
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Sonia
9 months ago
I agree, they are the ones responsible for delivering the service.
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Stanford
10 months ago
Service provider is the one who will define the service level requirements.
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Mitzie
10 months ago
Hmm, I'm going with the end user on this one. They're the ones actually using the service, so they should have a say in the requirements.
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Vallie
10 months ago
Service Provider may also have a role in defining service level requirements.
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Leontine
10 months ago
I agree, the end user's input is crucial for setting the right expectations.
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Corrina
10 months ago
End user is the one who will define service level requirements.
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Clement
11 months ago
I'm pretty sure it's the service provider. They know best what they can deliver, so they should define the SLRs.
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Lelia
9 months ago
Yes, the service provider also plays a key role in defining SLRs as they understand their capabilities.
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Geraldo
9 months ago
C) Service Provider
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Martina
9 months ago
I agree, the customer should definitely have a say in defining the service level requirements.
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Rory
9 months ago
I think it's actually the customer. They are the ones who know what they need.
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Corazon
9 months ago
D) Supplier
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Gearldine
9 months ago
C) Service Provider
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Carlota
10 months ago
B) End user
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Billy
10 months ago
A) Customer
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Tyisha
11 months ago
But what about the service provider? Don't they also play a role in defining service level requirements?
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Paola
11 months ago
I agree with Shawna, the customer is the one who knows what they need.
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Annice
11 months ago
The customer, of course. They're the ones paying for the service, so they get to call the shots on the requirements.
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King
9 months ago
True, the end user's needs and expectations should also be considered in defining the service level requirements.
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Luann
10 months ago
End user
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Hester
10 months ago
But the service provider also plays a role in understanding and meeting those requirements.
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Rebbecca
10 months ago
Service Provider
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Matthew
10 months ago
Service Provider
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Lucina
10 months ago
That's right, the customer is the one who defines the service level requirements.
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Nana
10 months ago
Yes, the customer is the one who will define the service level requirements.
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Idella
10 months ago
Customer
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Tammi
11 months ago
Customer
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Shawna
11 months ago
I think the customer will define service level requirements.
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