Exin Exam ITSM20F.EN Topic 4 Question 89 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 89
Topic #: 4

According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?

ABusiness Relationship Management

BContract Management

CService Level Management

DSupplier Management

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Thurman at May 20, 2024, 01:11 PM

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Cherrie

2 days ago

I think the answer is B) Contract Management.

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Quentin

5 days ago

I think the correct answer is B) Contract Management. This process is responsible for managing contractual agreements with suppliers, including any disputes that may arise.

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