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According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
Suggested Answer: B
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A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.
B . Correct. This is referenced within the scope of the standard.
C . Incorrect. It is the management system that gets certified not the services.
D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.
35 comments · newest first
DE
Denny
11 months ago
Really? I didn't expect that!
IV
Ivan
11 months ago
I thought it was A at first, but B really fits the bill.
TE
Tegan
11 months ago
Wait, are we sure it's not D? Seems like Supplier Management should handle that.
CO
Cordell
11 months ago
I agree, B makes the most sense!
SA
Samira
12 months ago
I think it's definitely B, Contract Management.
RO
Rosenda
12 months ago
I keep mixing up Service Level Management and Supplier Management. I hope I can remember which one focuses on contracts!
FL
Floyd
12 months ago
I feel like Business Relationship Management could also be a contender, especially since it deals with interactions with suppliers.
SH
Shenika
1 year ago
I remember discussing Supplier Management in relation to disputes, but I can't recall if it's specifically responsible for defining the process.
BL
Blair
1 year ago
I think it might be Contract Management, but I'm not entirely sure. We did cover something similar in class.
CA
Candra
1 year ago
I'm a bit confused by this question. The options all seem to be related to different service management processes, but I'm not sure how they specifically relate to handling contractual disputes. I'll need to review my notes on the ISO/IEC 20000 standard to make sure I understand the differences between these processes.
SA
Sarina
1 year ago
Okay, I think I've got this. The key is that the question is asking about the process responsible for defining the process to handle contractual disputes, not the process itself. So the answer has to be one of the management processes, not the operational process. I'm going to go with B, Contract Management.
GL
Glen
1 year ago
Hmm, I'm not entirely sure about this one. The question mentions the ISO/IEC 20000 standard, so I'll need to think carefully about how that standard defines the different processes and responsibilities. Let me re-read the options carefully.
AL
Alonso
1 year ago
This one seems pretty straightforward. The question is asking which process is responsible for defining the process to handle contractual disputes with suppliers, and the answer is clearly Contract Management.
CA
Callie
1 year ago
Alright, I've got a good feeling about this one. The key is understanding how the monitors work and what could cause the virtual server to be responsive in that case.
JA
James
1 year ago
Hmm, I'm a little unsure about this one. I know a network sniffer is used to monitor network activity, but I'm not sure if it's specifically for recording user activity or protecting workstations. I'll have to think this through carefully.
LU
Luke
1 year ago
I'm a bit confused by the other lab values like the low albumin and calcium. How do those factors impact the interpretation of the phenytoin level? I'll need to think through that.
RO
Ronald
1 year ago
Ah, I see what they're getting at now. This is probably referring to a web crawler that indexes content from various sources to create a searchable database. I'll go with A, Enterprise.
TH
Thersa
1 year ago
I heard the ISO/IEC 20000 standard is so complicated, it takes an ISO-tard to understand it.
LE
Lezlie
1 year ago
D) Supplier Management
AN
Andree
1 year ago
C) Service Level Management
JE
Jerilyn
1 year ago
B) Contract Management
JA
Janine
1 year ago
A) Business Relationship Management
CA
Candida
1 year ago
I'm going with B) Contract Management. It just makes the most sense to me based on the ISO/IEC 20000 standard.
LE
Leandro
1 year ago
I think A) Business Relationship Management could also be involved in managing contractual disputes with suppliers.
CR
Crissy
1 year ago
I'm not sure, but D) Supplier Management might also play a role in handling contractual disputes with suppliers.
AM
Amber
1 year ago
I think C) Service Level Management could also be responsible for defining the process for dealing with contractual disputes.
CA
Carylon
1 year ago
I agree, B) Contract Management seems like the right choice for dealing with contractual disputes with suppliers.
MA
Maryann
2 years ago
Hmm, I'm not sure. This question seems a bit tricky. Maybe I'll just flip a coin and hope for the best!
CA
Carmen
2 years ago
I'm not sure, but I think it could also be D) Supplier Management, as it involves managing relationships with suppliers.
JO
Joseph
2 years ago
D) Supplier Management seems like a reasonable answer too, since this process is responsible for managing the overall relationship with suppliers.
PO
Pok
1 year ago
C) Service Level Management
LE
Leota
1 year ago
A) Business Relationship Management
BR
Brandon
2 years ago
I agree with Cherrie, because Contract Management deals with contractual disputes with suppliers.
CH
Cherrie
2 years ago
I think the answer is B) Contract Management.
QU
Quentin
2 years ago
I think the correct answer is B) Contract Management. This process is responsible for managing contractual agreements with suppliers, including any disputes that may arise.