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Exin ITSM20F.EN Exam - Topic 4 Question 44 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 44
Topic #: 4
[All ITSM20F.EN Questions]

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

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Suggested Answer: C

by Gladys at May 10, 2022, 12:29 AM

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Fernanda
5 months ago
Charging users? Seems a bit off to me.
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Mohammad
5 months ago
Wait, is trend analysis really that effective?
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Loreta
5 months ago
I thought it was more about reporting to management, though.
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Margery
5 months ago
Totally agree, C is the right choice!
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Honey
6 months ago
It's mainly to prevent repetitive incidents.
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Elvera
6 months ago
I vaguely remember something about capacity planning, but I don't think that's the primary focus of trend analysis in Problem Management.
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Colton
6 months ago
I feel like providing reports to management is important too, but I can't recall if that's the main reason for trend analysis.
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Cherry
6 months ago
I think it might be about preventing repetitive incidents, like we practiced in that case study last week.
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Jennie
6 months ago
I remember we discussed how trend analysis helps in identifying patterns, but I'm not sure which option it directly relates to.
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Lamar
6 months ago
Hmm, I'm not sure about that. I think we need to do more to make it truly fault-tolerant. Maybe installing more PVWAs in each data center would be a good idea.
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Julio
6 months ago
Okay, I think I've got it. The key here is that the equation has two predictor variables, x1 and x2, so this is modeling a multiple linear regression relationship. I'll need to be careful to distinguish that from the other options like nonlinear or straight line regression.
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Marilynn
6 months ago
Good point, Shaun. The bank loan payments and maintenance payments are also likely relevant since they differ between the buy and lease options.
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