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Exin ITSM20F.EN Exam - Topic 4 Question 44 Discussion

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
C) to prevent repetitive occurrence of Incidents
A) to be able to charge to the correct users of the service
B) to be able to provide reports to management
D) to provide input to the Capacity Database

Exin ITSM20F.EN Exam - Topic 4 Question 44 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 44
Topic #: 4
[All ITSM20F.EN Questions]

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

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Suggested Answer: C

by Gladys at May 10, 2022, 12:29 AM

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Fernanda
10 months ago
Charging users? Seems a bit off to me.
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Mohammad
10 months ago
Wait, is trend analysis really that effective?
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Loreta
10 months ago
I thought it was more about reporting to management, though.
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Margery
11 months ago
Totally agree, C is the right choice!
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Honey
11 months ago
It's mainly to prevent repetitive incidents.
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Elvera
11 months ago
I vaguely remember something about capacity planning, but I don't think that's the primary focus of trend analysis in Problem Management.
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Colton
11 months ago
I feel like providing reports to management is important too, but I can't recall if that's the main reason for trend analysis.
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Cherry
11 months ago
I think it might be about preventing repetitive incidents, like we practiced in that case study last week.
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Jennie
11 months ago
I remember we discussed how trend analysis helps in identifying patterns, but I'm not sure which option it directly relates to.
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Lamar
11 months ago
Hmm, I'm not sure about that. I think we need to do more to make it truly fault-tolerant. Maybe installing more PVWAs in each data center would be a good idea.
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Julio
11 months ago
Okay, I think I've got it. The key here is that the equation has two predictor variables, x1 and x2, so this is modeling a multiple linear regression relationship. I'll need to be careful to distinguish that from the other options like nonlinear or straight line regression.
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Marilynn
11 months ago
Good point, Shaun. The bank loan payments and maintenance payments are also likely relevant since they differ between the buy and lease options.
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