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Exin ITSM20F.EN Exam - Topic 4 Question 2 Discussion

Posted by Jess on May 09, 2022 at 03:25 AM

What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?

Suggested Answer: D

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12 comments · newest first
GL
Gladis 12 months ago
Wait, are we sure about this alignment thing? Seems tricky.
BE
Berry 12 months ago
Totally agree, customer SLAs are key!
AL
Alba 12 months ago
Isn't it more about the SLAs with other parties?
JU
Justine 1 year ago
I think they should align with the SLAs with the customers.
NO
Novella 1 year ago
SLAs should definitely align with the Service Management Plans.
BE
Bernadine 1 year ago
I thought it was the Service Level Plans, but now I'm second-guessing myself after reviewing similar practice questions.
AH
Ahmad 1 year ago
I feel like the SLAs with the other parties might be important too, especially if they impact our service delivery.
KA
Kate 1 year ago
I remember we discussed how SLAs should be aligned with the Service Management Plans, but I can't recall the exact reasons.
IS
Isaac 1 year ago
I think the SLAs should align with the SLAs with the customers, but I'm not entirely sure if that's the best option.
TE
Teresita 1 year ago
Hmm, I'm not entirely sure about this one. I need to double-check the IEEE 802.3af standard to be confident in my answer.
NO
Norah 1 year ago
This seems straightforward. I'll focus on the key requirement of avoiding any PII data in the personalization strings.
PA
Pamella 1 year ago
I'm a bit confused here. Do I need to bind users to the group on the Citrix ADC, or is there something else I should be doing? I'll have to think this through carefully.
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