Exin ITSM20F.EN Exam - Topic 4 Question 118 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 118
Topic #: 4

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

AAt every change to the business environment

BAt least annually

CAt least bi-annually

DIn accordance with the business needs

Show Suggested Answer

Suggested Answer: B

by German at Nov 19, 2025, 04:02 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Filiberto

4 months ago

D makes sense. Flexibility is key in a dynamic environment.

upvoted 0 times

...

Charlie

4 months ago

I feel B is practical. Once a year is manageable for everyone.

upvoted 0 times

...

Jina

4 months ago

C is reasonable. Bi-annual reviews balance time and updates.

upvoted 0 times

...

Shawnee

4 months ago

A seems too frequent. Changes happen, but not every day.

upvoted 0 times

...

Veda

4 months ago

I prefer D. Business needs change, so plans should adapt.

upvoted 0 times

...

Glynda

5 months ago

I disagree, annual reviews are a must for staying compliant!

upvoted 0 times

...

Stefany

5 months ago

Every change to the business environment makes sense to me.

upvoted 0 times

...

Lorenza

5 months ago

Surprised that some think bi-annually is enough!

upvoted 0 times

...

Elenora

6 months ago

Option B) At least annually is the correct answer. Anything less frequent would be irresponsible, and more often is just unnecessary bureaucracy.

upvoted 0 times

...

Paris

6 months ago

C) At least bi-annually is the way to go. Reviewing the plans twice a year is a good balance between keeping them current and not being too burdensome.

upvoted 0 times

...

Rosita

6 months ago

D) In accordance with the business needs is the way to go. The frequency should be flexible to adapt to the organization's requirements.

upvoted 0 times

...

Leslee

6 months ago

B) At least annually seems like the most reasonable option. Reviewing the plans annually ensures they stay up-to-date with the business.

upvoted 0 times

...

Zachary

6 months ago

I recall that changes in the business environment could trigger a review, but I can't remember if that means it should be done every time or just at least once a year.

upvoted 0 times

...

Norah

6 months ago

I think we practiced a question similar to this, and I want to say it was at least annually, but I could be mixing it up with another topic.

upvoted 0 times

...

Beckie

7 months ago

I remember discussing that these plans should be reviewed regularly, but I'm not sure if it should be annually or bi-annually.

upvoted 0 times

...

Gracie

7 months ago

Ugh, this is a tricky one. I'm torn between B and D. I feel like D gives the most room for the plans to adapt to the business needs, but B provides a clear, consistent timeline. Decisions, decisions...

upvoted 0 times

...

Elenora

7 months ago

I'm leaning towards C. Reviewing the plans bi-annually seems more thorough than just annually, without being excessive. But I could see the argument for B as well.

upvoted 0 times

...

Janine

7 months ago

I'm pretty confident that B is the right answer. Reviewing the plans annually seems like a good balance between keeping them up-to-date and not being overly burdensome.

upvoted 0 times

...

Noel

7 months ago

I think B is the safest choice. Annual reviews keep things fresh.

upvoted 0 times

...

Lemuel

7 months ago

Definitely agree with option D, it really depends on the business needs.

upvoted 0 times

...

Fausto

8 months ago

I think it should be at least annually.

upvoted 0 times

...

Rickie

8 months ago

A) At every change to the business environment is overkill. The plans don't need to be updated that frequently.

upvoted 0 times

...

Emmett

8 months ago

I feel like the frequency really depends on the business needs, but I'm not confident if that's the minimum requirement they are asking for here.

upvoted 0 times

...

Sarina

8 months ago

Hmm, I'm a bit confused. Do the plans need to be reviewed more often if the business environment changes a lot? D seems to give the most flexibility, but B is probably the most conservative choice.

upvoted 0 times

...

Lenna

9 months ago

I think the key here is to focus on the frequency of review, not the content of the plans. B seems like the safest option since it's a clear, regular interval.

upvoted 0 times