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Exin ITSM20F.EN Exam - Topic 3 Question 85 Discussion

If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?
A) After the breach
B) Before the breach
C) During service reporting
D) Never

Exin ITSM20F.EN Exam - Topic 3 Question 85 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 85
Topic #: 3
[All ITSM20F.EN Questions]

If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?

Show Suggested Answer Hide Answer
Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Reita at Apr 13, 2024, 04:06 PM

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Marsha
9 months ago
Not sure about that... what if they just don’t know?
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Mitzie
9 months ago
Totally agree, it should be before the breach happens.
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Corrina
10 months ago
Wait, are you saying they might not tell us until after? That's wild!
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Patti
10 months ago
I think it should be during service reporting.
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Barbra
10 months ago
Definitely before the breach! Communication is key.
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Laura
10 months ago
I definitely recall that we should notify customers proactively, so I would go with option B, but I hope I’m not mixing it up with another topic.
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Idella
10 months ago
I’m a bit confused about this one. I thought it might be during service reporting, but now I’m leaning towards informing them before it happens.
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Tiffiny
11 months ago
I remember a similar question where we discussed the importance of communication, so I feel like "before the breach" makes the most sense here.
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Junita
11 months ago
I think the customer should be informed before the breach happens, but I'm not entirely sure if that's the correct answer.
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Percy
11 months ago
Never? That doesn't seem right. Why would the customer never be informed if the service levels won't be met? That doesn't make much sense to me. I'm leaning towards either before the breach or during service reporting.
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Ilona
11 months ago
Okay, let me walk through this step-by-step. The key is that the service provider believes the service levels won't be met. So they should inform the customer before the breach actually happens, to give them a heads up. I'm going with option B.
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Ellsworth
11 months ago
Hmm, I'm a bit unsure on this one. I was thinking it might be during service reporting, but now I'm not so sure. I'll have to think it through a bit more.
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Jillian
11 months ago
I'm pretty confident this is a before the breach situation. The question is asking when the customer should be informed, and it makes sense to let them know ahead of time if the service levels won't be met.
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Rochell
11 months ago
Okay, I think I've got a handle on this. I'll start by listing out the different report updates that are needed, then match those to the answer options provided. Methodical approach should work well here.
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Brandee
11 months ago
Hmm, I'm a little unsure about this one. I'll need to re-read the question carefully and make sure I understand the definition of a substantial investment.
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Almeta
11 months ago
This is a good test of my accounting knowledge. I'm feeling pretty confident I can nail this one - just need to remember my debit vs. credit basics.
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Juan
11 months ago
This question seems straightforward, but I want to make sure I understand the requirements for a qualified disclaimer. I'll need to carefully review the details about the daughter's actions and the inheritance.
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Stephaine
11 months ago
This one seems pretty straightforward. I'm pretty confident the answer is Accelerometer.
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Kirk
1 year ago
B) Before the breach, without a doubt. Anything less would be like the service provider showing up late to their own party. Unacceptable!
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Ahmed
1 year ago
C) During service reporting
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Annice
1 year ago
B) Before the breach
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Mattie
1 year ago
A) After the breach
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Tiera
1 year ago
B) Before the breach, for sure. Anything else would be like the service provider saying 'Surprise! We let you down!' Not a good look.
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Emmanuel
1 year ago
B) Before the breach, for sure. Anything else would be like the service provider saying 'Surprise! We let you down!' Not a good look.
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Aja
1 year ago
C) During service reporting
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Annabelle
1 year ago
B) Before the breach
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Tesha
1 year ago
A) After the breach
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Luis
1 year ago
D) Never? Really? That would be the worst option - hiding service level breaches from the customer is just bad business. I'm going with B).
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Rodrigo
1 year ago
C) During service reporting
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Tonja
1 year ago
B) Before the breach
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Micheal
1 year ago
Hmm, I'd say C) During service reporting. That way, the customer can be made aware of any service level issues as they happen, rather than after the fact or before they even occur.
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Margo
1 year ago
I disagree. I think the customer should only be informed during service reporting to avoid unnecessary panic.
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Terrilyn
1 year ago
B) Before the breach seems like the obvious choice here. Keeping the customer informed proactively is the responsible thing to do.
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Chau
1 year ago
I agree with Ashley. It's important to manage expectations and communicate proactively.
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Ashley
1 year ago
I think the customer should be informed before the breach.
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