Exin Exam ITSM20F.EN Topic 3 Question 68 Discussion

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.