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Exin Exam ITSM20F.EN Topic 3 Question 68 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 68
Topic #: 3
[All ITSM20F.EN Questions]

Which of the aspects listed below is included in ISO/IEC 20000?

Show Suggested Answer Hide Answer
Suggested Answer: B

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.


Contribute your Thoughts:

Malcom
27 days ago
As an IT professional, I'm always motivated to provide excellent customer service. That's why I'm confident A) Customer communication is the right answer. ISO/IEC 20000 is all about meeting customer needs, after all.
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Youlanda
1 months ago
D) Standard products? That seems a bit too specific for a broad standard like ISO/IEC 20000. I'm leaning towards A) Customer communication as the best answer here.
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Stevie
4 days ago
Customer communication is crucial for ensuring service quality, so A) is the most relevant option.
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Timothy
8 days ago
I think you're right, D) Standard products doesn't really fit in with the standard.
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Ozell
14 days ago
I agree, A) Customer communication is definitely a key aspect of ISO/IEC 20000.
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Mozell
16 days ago
I think you're right, D) Standard products seems out of place for this standard.
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Chara
27 days ago
I agree, A) Customer communication is definitely a key aspect of ISO/IEC 20000.
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Amira
1 months ago
Hmm, I'm not sure. C) Social responsibility doesn't seem like it would be part of an IT service management standard. Maybe I should review the scope of ISO/IEC 20000 again.
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Tashia
17 hours ago
You're right, C) Social responsibility is not included in ISO/IEC 20000.
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Derrick
3 days ago
D) Standard products are also part of the standard.
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Marshall
28 days ago
A) Customer communication is definitely included in ISO/IEC 20000.
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Samuel
2 months ago
I'll go with B) Employee motivation. Keeping employees engaged and motivated is crucial for effective IT service delivery.
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Claribel
19 days ago
D) Standard products are part of the aspects included in ISO/IEC 20000.
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Kris
20 days ago
A) Customer communication is also important for ISO/IEC 20000.
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Yvonne
2 months ago
I think the answer is A) Customer communication. ISO/IEC 20000 is focused on IT service management, and customer communication is a key aspect of that.
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Stephaine
22 days ago
Customer communication helps ensure that the IT services meet the needs of the customers.
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Stephaine
29 days ago
Yes, customer communication is crucial for providing quality service.
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Leslee
30 days ago
I think it's important to prioritize customer communication in IT service management.
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Shelton
1 months ago
I agree, customer communication is definitely included in ISO/IEC 20000.
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Annice
2 months ago
I believe C) Social responsibility is also included in ISO/IEC 20000 to ensure ethical practices.
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Ronna
2 months ago
I agree with Nicolette, customer communication is crucial for service management standards.
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Nicolette
2 months ago
I think A) Customer communication is included in ISO/IEC 20000.
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