Exin Exam ITSM20F.EN Topic 3 Question 68 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 68
Topic #: 3

[All ITSM20F.EN Questions]

Which of the aspects listed below is included in ISO/IEC 20000?

ACustomer communication

BEmployee motivation

CSocial responsibility

DStandard products

Show Suggested Answer

Suggested Answer: B

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.

by Britt at Mar 20, 2023, 08:00 AM

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Malcom

3 months ago

As an IT professional, I'm always motivated to provide excellent customer service. That's why I'm confident A) Customer communication is the right answer. ISO/IEC 20000 is all about meeting customer needs, after all.

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Youlanda

3 months ago

D) Standard products? That seems a bit too specific for a broad standard like ISO/IEC 20000. I'm leaning towards A) Customer communication as the best answer here.

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Brande

2 months ago

Customer communication is crucial for ensuring service quality and satisfaction.

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Stevie

2 months ago

Customer communication is crucial for ensuring service quality, so A) is the most relevant option.

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Timothy

2 months ago

I think you're right, D) Standard products doesn't really fit in with the standard.

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Ozell

2 months ago

I agree, A) Customer communication is definitely a key aspect of ISO/IEC 20000.

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Mozell

3 months ago

I think you're right, D) Standard products seems out of place for this standard.

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Chara

3 months ago

I agree, A) Customer communication is definitely a key aspect of ISO/IEC 20000.

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Amira

3 months ago

Hmm, I'm not sure. C) Social responsibility doesn't seem like it would be part of an IT service management standard. Maybe I should review the scope of ISO/IEC 20000 again.

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Percy

2 months ago

It's always good to review the scope of standards to have a clear understanding.

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Leoma

2 months ago

You're right, C) Social responsibility is not included in ISO/IEC 20000.

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Kati

2 months ago

D) Standard products are also part of the standard.

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Essie

2 months ago

A) Customer communication is definitely included in ISO/IEC 20000.

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Mariko

2 months ago

It's always good to review the scope of standards to have a clear understanding.

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Tashia

2 months ago

You're right, C) Social responsibility is not included in ISO/IEC 20000.

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Derrick

2 months ago

D) Standard products are also part of the standard.

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Marshall

3 months ago

A) Customer communication is definitely included in ISO/IEC 20000.

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Samuel

4 months ago

I'll go with B) Employee motivation. Keeping employees engaged and motivated is crucial for effective IT service delivery.

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Claribel

3 months ago

D) Standard products are part of the aspects included in ISO/IEC 20000.

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Kris

3 months ago

A) Customer communication is also important for ISO/IEC 20000.

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Yvonne

4 months ago

I think the answer is A) Customer communication. ISO/IEC 20000 is focused on IT service management, and customer communication is a key aspect of that.

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