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Exin ITSM20F.EN Exam - Topic 3 Question 54 Discussion

Why is a scope statement for ISO/IEC 20000 important?
A) It defines what the management system has been certified against
B) It details all of the companies that have been certified
C) It details all of the services that have been certified
D) It identifies which processes have been excluded from the scope

Exin ITSM20F.EN Exam - Topic 3 Question 54 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 54
Topic #: 3
[All ITSM20F.EN Questions]

Why is a scope statement for ISO/IEC 20000 important?

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Suggested Answer: A

A . Correct. The scope statement shows what the management system was tested against in order to award certification.

B . Incorrect. Only one company can be awarded a certificate (single legal entity).

C . Incorrect. It is the management system that is being certified not the services.

D . Incorrect. All processes within the scope of the standard must be audited.


by Jerry at Jun 14, 2022, 02:02 AM

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Diane
7 months ago
It definitely details the certified services, can't overlook that!
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Odette
7 months ago
Wait, are we sure it really matters that much?
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Chau
7 months ago
I think it also shows which processes are excluded, right?
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Luis
7 months ago
Totally agree, that's super important!
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Belen
8 months ago
It defines what the management system has been certified against.
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Margurite
8 months ago
From what I studied, the scope statement definitely helps clarify what the certification covers, but I’m torn between options A and C.
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Eric
8 months ago
I feel like the scope statement also has something to do with what processes are included or excluded, but I can't recall the exact details.
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Floyd
8 months ago
I think it might be related to the services that are certified, similar to a practice question we did about service scope in ISO standards.
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Raina
8 months ago
I remember that the scope statement is crucial for defining the boundaries of the management system, but I'm not sure if it specifically mentions exclusions.
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Benton
8 months ago
I'm a bit confused on the difference between indexing, ranking, and parsing. I'll have to review my notes before answering this.
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Francoise
8 months ago
I'm pretty sure the answer is A. Playbooks is where you can manually test the playbook in the Azure portal.
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Evelynn
8 months ago
Okay, let's see. The question is asking what we should do first to monitor the SAP NetWeaver environment using the Azure Enhanced Monitoring Extension. I'm not too familiar with this extension, so I'll need to read the options carefully.
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