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Exin ITSM20F.EN Exam - Topic 3 Question 43 Discussion

During an audit, evidence is required for Service Management policies, plans and procedures.Who should ensure that this evidence is available?
C) the Senior responsible owner
A) the Auditor
B) the Business Relationship process owner
D) the Service Level Manager

Exin ITSM20F.EN Exam - Topic 3 Question 43 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 43
Topic #: 3
[All ITSM20F.EN Questions]

During an audit, evidence is required for Service Management policies, plans and procedures.

Who should ensure that this evidence is available?

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Suggested Answer: C

by Delmy at May 04, 2022, 05:58 PM

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Adell
7 months ago
Evidence availability is a shared responsibility, but the SRO is key!
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Lorrine
8 months ago
Really? I’m surprised it’s not the Auditor's job to gather evidence.
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Elouise
8 months ago
No way, it’s the Service Level Manager who handles that!
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Kayleigh
8 months ago
I think it's the Business Relationship process owner, right?
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Heidy
8 months ago
The Senior responsible owner should definitely have that covered.
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Salome
8 months ago
I vaguely recall that the Auditor usually assesses the evidence, but I don't think they are the ones who ensure it's available.
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Angelica
8 months ago
I'm leaning towards the Service Level Manager, but I feel like I need to double-check what their specific responsibilities are in audits.
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Tamie
8 months ago
I remember a practice question where the Business Relationship process owner was responsible for ensuring evidence was available. Could that apply here too?
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Alaine
8 months ago
I think the Senior responsible owner might be the right choice since they oversee the overall service management. But I'm not entirely sure.
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Gennie
8 months ago
I've got a good strategy here. First, create a DHCP relay profile, then create the new segment attached to the Tier-1 gateway, and finally configure the DHCP config to use the new relay profile. That should do the trick.
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Annamae
8 months ago
I'm a bit confused by all the different accounting treatment options. I'll need to re-read the question carefully and make sure I understand the differences between the approaches before selecting an answer.
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Adelina
9 months ago
I'm pretty sure the break statement is required at the end of each case block, so I'll eliminate option B.
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