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Exin ITSM20F.EN Exam - Topic 7 Question 130 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 130
Topic #: 7

[All ITSM20F.EN Questions]

What should Quality Management Systems encourage organizations to do?

ATo achieve the lowest cost of service provision

BTo achieve the maximum level of service possible

CTo define as many metrics as possible for each process to ensure strong control

DTo define processes that contribute to customer acceptance of services

Show Suggested Answer

Suggested Answer: D

by Argelia at Jun 27, 2026, 05:34 AM

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Geraldine

1 day ago

I feel like maximizing service levels is important, but I also recall that it can lead to higher costs. B seems risky.

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Juan

7 days ago

I remember discussing how metrics are important, but defining too many might not be effective. So I'm not sure about C.

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Mammie

12 days ago

I think Quality Management Systems should focus on customer satisfaction, so maybe D is the right answer?

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