Exin ITSM20F.EN Exam - Topic 7 Question 131 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 131
Topic #: 7

[All ITSM20F.EN Questions]

What is mandatory to define in the Incident Management procedures?

AThe escalation of Incidents

BThe implementation of emergency Changes

CThe recording of deficiencies in the Configuration Management Database (CMDB)

DThe recording of Problems

Show Suggested Answer

Suggested Answer: A

by Mike at Jul 16, 2026, 03:14 AM

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Mauricio

1 day ago

A) The escalation of Incidents is crucial.

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Gregoria

7 days ago

I’m leaning towards the escalation of incidents as the correct answer since it seems like a key part of managing incidents effectively, but I could be wrong.

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Krystina

12 days ago

I feel like we discussed emergency changes in relation to incidents, but I’m confused about whether that’s part of the mandatory procedures or just best practices.

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Ty

17 days ago

I remember a practice question that focused on the importance of recording deficiencies in the CMDB, but I can’t recall if it was mandatory for Incident Management specifically.

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Mammie

22 days ago

I think we talked about the escalation of incidents being crucial in our last study session, but I’m not entirely sure if it’s the only thing that needs to be defined.

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