Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 123
Topic #: 1

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

ACustomer satisfaction

BMajor non-conformities

CProblems

DResource utilization

Show Suggested Answer

Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

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Reynalda

49 minutes ago

Problems might be included in the review process, but I'm a bit confused about how resource utilization fits in.

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Zona

5 days ago

I remember a practice question where we discussed major non-conformities being critical to monitor, so I don't think that's the answer here.

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Laine

10 days ago

I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.

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