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What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
Suggested Answer: C
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36 comments · newest first
RO
Robt
11 months ago
I agree with B, but I also think D is crucial for ongoing success.
RE
Ressie
11 months ago
Wait, are we really saying D is required? That sounds complicated!
JE
Jenelle
11 months ago
C seems a bit off, isn't that more about conflict resolution than planning?
TI
Titus
11 months ago
I think A is super important too, can't ignore customer relationships.
BA
Barney
12 months ago
Definitely B, service acceptance criteria is key!
DA
Dannette
12 months ago
I keep mixing up the options, but I think service acceptance criteria is definitely something we discussed in relation to ISO/IEC 20000.
MA
Margurite
12 months ago
I feel like the process for managing improvement activities is crucial, but I can't recall if it's specifically required for planning new services.
CA
Catherin
1 year ago
I remember a practice question about establishing relationships with customers, but I don't think that's the main focus in this context.
PE
Pedro
1 year ago
I think service acceptance criteria might be the right answer, but I'm not completely sure. It seems important for planning new services.
TA
Tanja
1 year ago
Based on my understanding, service acceptance criteria is the required part of the planning process mentioned in the question. I'll select that option.
TY
Ty
1 year ago
I'm a bit confused by the options here. I'll need to review my notes on ISO/IEC 20000 to make sure I choose the right answer.
LU
Luisa
1 year ago
Okay, I remember learning about service acceptance criteria being a key part of the planning process. I'll go with that.
RE
Reid
1 year ago
Hmm, I'm not too familiar with the specific ISO/IEC 20000 requirements. I'll need to think this through carefully.
NO
Novella
1 year ago
This looks like a straightforward ISO/IEC 20000 question. I'll focus on the key requirements for planning new or changed services.
TY
Ty
1 year ago
Service acceptance criteria - the only right answer, unless you want to get on the bad side of your ISO auditor!
RE
Reynalda
1 year ago
C) setting up a process to deal with contractual disputes
FA
Fannie
1 year ago
B) service acceptance criteria
TI
Tiffiny
1 year ago
A) establishing a good relationship with the Customer
FR
Francine
1 year ago
Establishing a good relationship with the customer? Pfft, who needs that when you've got service acceptance criteria! That's the real key to success.
EL
Elbert
1 year ago
C) setting up a process to deal with contractual disputes
LI
Lizette
1 year ago
B) service acceptance criteria
SH
Sherell
1 year ago
A) establishing a good relationship with the Customer
KE
Kenia
1 year ago
The process for identifying, measuring, reporting and managing improvement activities sounds like a good option. Continuous improvement is key in service management.
JO
Joanna
1 year ago
Hmm, I'm not sure about that. Setting up a process for contractual disputes seems like it could be important too. You never know when those might come up.
TO
Toi
1 year ago
B) service acceptance criteria
GA
Gayla
1 year ago
I think having a good relationship with the customer is key for successful service planning.
RO
Rory
1 year ago
A) establishing a good relationship with the Customer
AD
Adaline
1 year ago
That's a good point, having a process for contractual disputes could definitely be important.
JA
Janessa
1 year ago
D) the process for identifying, measuring, reporting and managing improvement activities
TA
Tawna
1 year ago
C) setting up a process to deal with contractual disputes
DO
Dona
1 year ago
B) service acceptance criteria
AL
Alberta
1 year ago
A) establishing a good relationship with the Customer
TE
Teri
1 year ago
I think service acceptance criteria is the best answer here. It's specifically mentioned in the ISO/IEC 20000 standard as a required part of service planning.
JO
Josphine
2 years ago
I believe it could also be D) the process for identifying, measuring, reporting and managing improvement activities.
DO
Domitila
2 years ago
I agree with Winfred, service acceptance criteria is crucial for planning new services.
WI
Winfred
2 years ago
I think the answer is B) service acceptance criteria.