Exin Exam ITSM20F.EN Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 105
Topic #: 3

[All ITSM20F.EN Questions]

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

Aestablishing a good relationship with the Customer

Bservice acceptance criteria

Csetting up a process to deal with contractual disputes

Dthe process for identifying, measuring, reporting and managing improvement activities

Show Suggested Answer

Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Ty

29 days ago

Service acceptance criteria - the only right answer, unless you want to get on the bad side of your ISO auditor!

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Francine

1 months ago

Establishing a good relationship with the customer? Pfft, who needs that when you've got service acceptance criteria! That's the real key to success.

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Lizette

2 days ago

B) service acceptance criteria

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Sherell

22 days ago

A) establishing a good relationship with the Customer

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Kenia

1 months ago

The process for identifying, measuring, reporting and managing improvement activities sounds like a good option. Continuous improvement is key in service management.

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Joanna

1 months ago

Hmm, I'm not sure about that. Setting up a process for contractual disputes seems like it could be important too. You never know when those might come up.

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Alberta

8 days ago

A) establishing a good relationship with the Customer

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Teri

1 months ago

I think service acceptance criteria is the best answer here. It's specifically mentioned in the ISO/IEC 20000 standard as a required part of service planning.

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