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Exin ITSM20F.EN Exam - Topic 3 Question 105 Discussion

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
C) setting up a process to deal with contractual disputes
A) establishing a good relationship with the Customer
B) service acceptance criteria
D) the process for identifying, measuring, reporting and managing improvement activities

Exin ITSM20F.EN Exam - Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 105
Topic #: 3
[All ITSM20F.EN Questions]

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

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Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Robt
9 months ago
I agree with B, but I also think D is crucial for ongoing success.
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Ressie
9 months ago
Wait, are we really saying D is required? That sounds complicated!
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Jenelle
10 months ago
C seems a bit off, isn't that more about conflict resolution than planning?
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Titus
10 months ago
I think A is super important too, can't ignore customer relationships.
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Barney
10 months ago
Definitely B, service acceptance criteria is key!
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Dannette
10 months ago
I keep mixing up the options, but I think service acceptance criteria is definitely something we discussed in relation to ISO/IEC 20000.
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Margurite
10 months ago
I feel like the process for managing improvement activities is crucial, but I can't recall if it's specifically required for planning new services.
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Catherin
11 months ago
I remember a practice question about establishing relationships with customers, but I don't think that's the main focus in this context.
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Pedro
11 months ago
I think service acceptance criteria might be the right answer, but I'm not completely sure. It seems important for planning new services.
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Tanja
11 months ago
Based on my understanding, service acceptance criteria is the required part of the planning process mentioned in the question. I'll select that option.
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Ty
11 months ago
I'm a bit confused by the options here. I'll need to review my notes on ISO/IEC 20000 to make sure I choose the right answer.
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Luisa
11 months ago
Okay, I remember learning about service acceptance criteria being a key part of the planning process. I'll go with that.
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Reid
11 months ago
Hmm, I'm not too familiar with the specific ISO/IEC 20000 requirements. I'll need to think this through carefully.
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Novella
11 months ago
This looks like a straightforward ISO/IEC 20000 question. I'll focus on the key requirements for planning new or changed services.
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Ty
1 year ago
Service acceptance criteria - the only right answer, unless you want to get on the bad side of your ISO auditor!
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Reynalda
1 year ago
C) setting up a process to deal with contractual disputes
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Fannie
1 year ago
B) service acceptance criteria
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Tiffiny
1 year ago
A) establishing a good relationship with the Customer
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Francine
1 year ago
Establishing a good relationship with the customer? Pfft, who needs that when you've got service acceptance criteria! That's the real key to success.
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Elbert
1 year ago
C) setting up a process to deal with contractual disputes
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Lizette
1 year ago
B) service acceptance criteria
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Sherell
1 year ago
A) establishing a good relationship with the Customer
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Kenia
1 year ago
The process for identifying, measuring, reporting and managing improvement activities sounds like a good option. Continuous improvement is key in service management.
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Joanna
1 year ago
Hmm, I'm not sure about that. Setting up a process for contractual disputes seems like it could be important too. You never know when those might come up.
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Toi
1 year ago
B) service acceptance criteria
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Gayla
1 year ago
I think having a good relationship with the customer is key for successful service planning.
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Rory
1 year ago
A) establishing a good relationship with the Customer
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Adaline
1 year ago
That's a good point, having a process for contractual disputes could definitely be important.
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Janessa
1 year ago
D) the process for identifying, measuring, reporting and managing improvement activities
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Tawna
1 year ago
C) setting up a process to deal with contractual disputes
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Dona
1 year ago
B) service acceptance criteria
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Alberta
1 year ago
A) establishing a good relationship with the Customer
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Teri
1 year ago
I think service acceptance criteria is the best answer here. It's specifically mentioned in the ISO/IEC 20000 standard as a required part of service planning.
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Josphine
1 year ago
I believe it could also be D) the process for identifying, measuring, reporting and managing improvement activities.
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Domitila
1 year ago
I agree with Winfred, service acceptance criteria is crucial for planning new services.
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Winfred
1 year ago
I think the answer is B) service acceptance criteria.
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