Exin ITSM20F.EN Exam - Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 105
Topic #: 3

[All ITSM20F.EN Questions]

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

Aestablishing a good relationship with the Customer

Bservice acceptance criteria

Csetting up a process to deal with contractual disputes

Dthe process for identifying, measuring, reporting and managing improvement activities

Show Suggested Answer

Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Robt

3 months ago

I agree with B, but I also think D is crucial for ongoing success.

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Ressie

3 months ago

Wait, are we really saying D is required? That sounds complicated!

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Jenelle

3 months ago

C seems a bit off, isn't that more about conflict resolution than planning?

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Titus

4 months ago

I think A is super important too, can't ignore customer relationships.

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Barney

4 months ago

Definitely B, service acceptance criteria is key!

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Dannette

4 months ago

I keep mixing up the options, but I think service acceptance criteria is definitely something we discussed in relation to ISO/IEC 20000.

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Margurite

4 months ago

I feel like the process for managing improvement activities is crucial, but I can't recall if it's specifically required for planning new services.

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Catherin

4 months ago

I remember a practice question about establishing relationships with customers, but I don't think that's the main focus in this context.

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Pedro

5 months ago

I think service acceptance criteria might be the right answer, but I'm not completely sure. It seems important for planning new services.

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Tanja

5 months ago

Based on my understanding, service acceptance criteria is the required part of the planning process mentioned in the question. I'll select that option.

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Ty

5 months ago

I'm a bit confused by the options here. I'll need to review my notes on ISO/IEC 20000 to make sure I choose the right answer.

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Luisa

5 months ago

Okay, I remember learning about service acceptance criteria being a key part of the planning process. I'll go with that.

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Reid

5 months ago

Hmm, I'm not too familiar with the specific ISO/IEC 20000 requirements. I'll need to think this through carefully.

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Novella

5 months ago

This looks like a straightforward ISO/IEC 20000 question. I'll focus on the key requirements for planning new or changed services.

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Ty

10 months ago

Service acceptance criteria - the only right answer, unless you want to get on the bad side of your ISO auditor!

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Reynalda

8 months ago

C) setting up a process to deal with contractual disputes

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Fannie

8 months ago

B) service acceptance criteria

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Tiffiny

9 months ago

A) establishing a good relationship with the Customer

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Francine

10 months ago

Establishing a good relationship with the customer? Pfft, who needs that when you've got service acceptance criteria! That's the real key to success.

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Elbert

9 months ago

C) setting up a process to deal with contractual disputes

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Lizette

9 months ago

B) service acceptance criteria

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Sherell

10 months ago

A) establishing a good relationship with the Customer

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Kenia

10 months ago

The process for identifying, measuring, reporting and managing improvement activities sounds like a good option. Continuous improvement is key in service management.

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Joanna

10 months ago

Hmm, I'm not sure about that. Setting up a process for contractual disputes seems like it could be important too. You never know when those might come up.

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Toi

8 months ago

B) service acceptance criteria

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Gayla

8 months ago

I think having a good relationship with the customer is key for successful service planning.

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Rory

8 months ago

A) establishing a good relationship with the Customer

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Adaline

8 months ago

That's a good point, having a process for contractual disputes could definitely be important.

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Janessa

8 months ago

D) the process for identifying, measuring, reporting and managing improvement activities

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Tawna

8 months ago

C) setting up a process to deal with contractual disputes

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Dona

9 months ago

B) service acceptance criteria

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Alberta

9 months ago

A) establishing a good relationship with the Customer

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Teri

10 months ago

I think service acceptance criteria is the best answer here. It's specifically mentioned in the ISO/IEC 20000 standard as a required part of service planning.

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