The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A . Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.
B . Incorrect. The Change Advisory Board is an important group with a specific function which is not as wide as the management system.
C . Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.
D . Incorrect. The service managers will implement the management system that is the responsibility of the Senior Responsible Owner.
Chuck
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