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Exin ITSM20F.EN Exam - Topic 2 Question 11 Discussion

Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
D) the number of previously reported Incidents for the particular Configuration Item (CI)
A) the available skills
B) the competing requirements for resources
C) the effort/cost to provide the method of resolution

Exin ITSM20F.EN Exam - Topic 2 Question 11 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 11
Topic #: 2
[All ITSM20F.EN Questions]

Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

Show Suggested Answer Hide Answer
Suggested Answer: D

A . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

B . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

C . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

D . Correct. This is not relevant when scheduling resolution. It is relevant when identifying Problems.


by Glenn at May 06, 2022, 11:30 AM

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Shay
7 months ago
Wait, are we really saying skills shouldn't matter? That sounds off!
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Corrinne
8 months ago
I agree, the number of past incidents is key for prioritization.
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Corinne
8 months ago
Not sure why effort/cost wouldn't matter, seems crucial.
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Carmelina
8 months ago
I think competing requirements are super important too.
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Marlon
8 months ago
Definitely should consider the available skills!
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Brett
8 months ago
I think the number of previously reported incidents for a CI might not be as relevant when prioritizing, but I can't recall if that was the right answer in a similar question we did.
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Pamella
8 months ago
I’m a bit confused about whether the effort or cost should be a factor. I feel like it might be important, but it could also be secondary to the incident's priority.
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Tricia
8 months ago
I remember a practice question that emphasized the importance of competing resource requirements, so I feel like that one is crucial too.
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Meghann
8 months ago
I think we should definitely consider the available skills when scheduling resolutions, but I'm not sure about the number of previously reported incidents.
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Norah
8 months ago
I'm a bit confused by the difference between Active Directory over LDAP and Active Directory (Integrated Windows Authentication). I'll need to research those a bit more to make sure I understand the implications.
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Aleisha
8 months ago
This is a good question to test our understanding of the improvement tags and how they differ from similar systems. I feel pretty confident in my knowledge of this topic, so I'm ready to analyze the options and select the best answer.
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Kirk
8 months ago
A Power Automate desktop flow could work, but that's more for automating individual user tasks. For a company-wide sales process, a Business process flow is probably the way to go.
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Layla
8 months ago
I'm a little uncertain about this one. I feel like XML Schema might be important, but it doesn't relate directly to orchestration as much as WS-BPEL does.
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Jill
9 months ago
I feel like it could also be B, business process modeling. I remember similar questions covering this topic in our practice tests.
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Terrilyn
9 months ago
Ugh, this is tricky! I thought transactions were linked to metadata, but maybe that's not what they're asking here.
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