MENU
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
Suggested Answer: D
Get Premium ITSM20F.EN Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
A . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
B . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
C . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
D . Correct. This is not relevant when scheduling resolution. It is relevant when identifying Problems.
15 comments · newest first
SH
Shay
12 months ago
Wait, are we really saying skills shouldn't matter? That sounds off!
CO
Corrinne
12 months ago
I agree, the number of past incidents is key for prioritization.
CO
Corinne
12 months ago
Not sure why effort/cost wouldn't matter, seems crucial.
CA
Carmelina
1 year ago
I think competing requirements are super important too.
MA
Marlon
1 year ago
Definitely should consider the available skills!
BR
Brett
1 year ago
I think the number of previously reported incidents for a CI might not be as relevant when prioritizing, but I can't recall if that was the right answer in a similar question we did.
PA
Pamella
1 year ago
I’m a bit confused about whether the effort or cost should be a factor. I feel like it might be important, but it could also be secondary to the incident's priority.
TR
Tricia
1 year ago
I remember a practice question that emphasized the importance of competing resource requirements, so I feel like that one is crucial too.
ME
Meghann
1 year ago
I think we should definitely consider the available skills when scheduling resolutions, but I'm not sure about the number of previously reported incidents.
NO
Norah
1 year ago
I'm a bit confused by the difference between Active Directory over LDAP and Active Directory (Integrated Windows Authentication). I'll need to research those a bit more to make sure I understand the implications.
AL
Aleisha
1 year ago
This is a good question to test our understanding of the improvement tags and how they differ from similar systems. I feel pretty confident in my knowledge of this topic, so I'm ready to analyze the options and select the best answer.
KI
Kirk
1 year ago
A Power Automate desktop flow could work, but that's more for automating individual user tasks. For a company-wide sales process, a Business process flow is probably the way to go.
LA
Layla
1 year ago
I'm a little uncertain about this one. I feel like XML Schema might be important, but it doesn't relate directly to orchestration as much as WS-BPEL does.
JI
Jill
1 year ago
I feel like it could also be B, business process modeling. I remember similar questions covering this topic in our practice tests.
TE
Terrilyn
1 year ago
Ugh, this is tricky! I thought transactions were linked to metadata, but maybe that's not what they're asking here.