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Exin ITSM20F.EN Exam - Topic 1 Question 17 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 17
Topic #: 1
[All ITSM20F.EN Questions]

Which standard describes the fundamental aspects of Quality Management Systems?

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Suggested Answer: A

A . Correct. ISO 9000 is part of a family of standards for Quality Management Systems.

B . Incorrect. ISO/IEC 15504 is the Process Assessment standard.

C . Incorrect. ISO/IEC 20000 is the IT Service Management standard focused on the IT Service Management System.

D . Incorrect. ISO/IEC 27001 his is the Security Management standard focused on the Security Management System


by Wynell at May 09, 2022, 12:00 AM

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Daren
6 months ago
ISO/IEC 20000 is more about IT service management, right?
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Deeanna
6 months ago
Wait, are we sure about that?
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Cletus
6 months ago
Totally agree, ISO 9000 is the go-to!
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Keneth
6 months ago
I thought it was ISO/IEC 15504?
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Terry
6 months ago
It's definitely ISO 9000!
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My
6 months ago
ISO 27001 is definitely about information security, so I don't think that's the answer here.
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Ressie
6 months ago
I feel like I’ve seen questions about ISO 20000 before, but that was more about IT service management, right?
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Rikki
6 months ago
I remember studying ISO/IEC 15504, but I don't think it focuses on Quality Management like ISO 9000 does.
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Nu
6 months ago
I think ISO 9000 is the one that covers Quality Management Systems, but I'm not entirely sure.
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Thersa
7 months ago
Hmm, this looks like a tricky one. I'll need to carefully review the options and think through what elements are typically included in a business role definition.
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Lynna
7 months ago
I'm a bit confused about the Cisco proprietary neighbor discovery protocol part. I'll need to research that a bit more to make sure I'm doing it correctly.
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Maia
7 months ago
Hmm, I'm a bit unsure about this one. I'll need to think through the different browser support scenarios carefully.
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Leontine
7 months ago
I remember learning about the control plane and data plane in my networking class. I'll use that knowledge to try to narrow down the options here.
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