Exin ITSM20F.EN Exam - Topic 1 Question 127 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 127
Topic #: 1

[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

ATo define, agree, record and manage levels of service

BTo ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

CTo ensure that agreed service Availability committments to customers can be met in all circumstances

DTo establish and maintain good relationships with Customers

Show Suggested Answer

Suggested Answer: A

by Charolette at May 11, 2026, 10:13 AM

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